I wanted to take a moment to write a review of the service myself, daughter and sister just recieved at duty free terminal 3. My sister forgot her lipstick!!!! We were looking at the availab... Ver mais
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Leia as opiniões dos outros
World Duty Free and Dufry are operated by a Swiss based company. It is very rare to find Swiss Villiger cigars in their shops as they obviously don’t attract the same profit margins as Havanas. I hav... Ver mais
Sonal at Gatwick Airport Duty Free provided truly outstanding customer service and made our family’s visit unforgettable. From the moment we met, Sonal was warm, friendly, and incredibly helpful, goin... Ver mais
Bunch of greedy unprofessional muppets who clearly cannot run the business. All rare and valuable bottles are hidden and eventually lining dufry's management pockets on private auctions. Prices are wa... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are the UK’s leading travel retailer, offering a wide selection of premium brands across our stores at London Heathrow, London Gatwick, London Stansted, Manchester, Birmingham, Glasgow, Edinburgh, Bristol, Exeter, Bournemouth, Southampton, Liverpool, East Midlands, Newcastle, Robin Hood Doncaster Sheffield, Leeds Bradford, Aberdeen, Belfast City and Eurotunnel. We strive to bring you the very latest products at great value prices. Our unparalleled selection of premium products include ranges from cosmetics to confectionery, fragrances to fashion accessories, spirits to souvenirs, skincare to sunglasses, fine foods to fine wines and champagne. Whether you are heading on holiday to Barbados or jetting off to Boston for business, World Duty Free is the place to buy world-famous branded products with great savings against UK High Street prices.
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Aceitável
124 opiniões
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Cigars not stored properly.
I bought 2 cigars from the Heathrow Terminal 5 branch, when I opened the tubes they were covered in mould, clearly they have not been stored properly. Waste of £20.
Staff are friendly enough but the service is poor and the prices are not at all cheap. Buy online before you go.
13 de junho de 2018
Opinião espontânea
Don't patronise: return issues, collection issues and awful prices.
Purchased perfume for collection on arrival, however, collection issues, all effort to contact customer service unsuccessful. customer service phone straight to voicemail and never returned calls, email too was never replied.
They are just there at airports to collect your money and don't care about customers.
Totally awful all round !!!
8 de maio de 2018
Opinião espontânea
No quibble guarantee, more like quibble everything!
I purchased some perfume and cologne at Gatwick Airport, the shop advertises heavily that they have a no quibble return for 60 days for any reason. This was again highlighted at the till and on the back of the receipt. It turns out I purchased the wrong perfume and went to return it in the arrivals area on my return. However they don't do returns on that till because the products are not "on their system." I can return a product from ASDA purchased in Glasgow back in Cambridge but apparently World Duty Free can't process a refund in the same building. They said I would have to return it special delivery at my own cost to get a refund. After weeks of complaining and threatening to file a charge back against the company they finally said they would refund the postage. I posted the item and then they backtracked and said they wouldn't refund me, which meant another email before I finally received a refund. I can honestly say I will never buy from that shop again.
13 de setembro de 2017
Opinião espontânea
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