Wren Kitchens Opiniões 

Like all major purchases, there can be the occasional glitch. It's how a company responds to these, which can set them apart from others. Wren have been great with the minor points raised. Sam today at their HQ was very helpful in resolving our issue. Thank you!

As usual the service from Wren was seamless with all my issued promptly resolved

Joseph was very professional, calm and solved my problem, including going into detail on the product to confirm all correct to meet my needs👍

What a fantastic service. Sam was fast and tidy he left my worktop beautifully finished. I would highly recommend, such a lovely polite man who fitted around my boys running around and in the way.

Bailey was brilliant. She took on board my issue and sorted it in a very professional manner. Bailey is a credit to Wren Customer Service. Thank you Bailey.

I contacted Wren regarding a kitchen unit that had been omitted from my delivery and was covered under warranty. After i explained the issue, Oluwakemi immediately arranged a video call so that she could see the problem for herself. She was professional, efficient and extremely helpful and promptly arranged for replacement items to be delivered on 17th July 2026.

I am extremrly satisfied with the service i received and greatly appreciated her support throughout the process. Excellent customer service and a credit to wren.

Helen Champeny

Amanda was really polite and helpful and was able to meet my needs and help me in every possible way. This wasn’t the first time I spoke to her and all times she has been very helpful. I really appreciate her help.

From ordering in store with Hamza at the Leicester branch, to delivery and then dealing with Adeniran from customer service with a small rectifiable issue, my experience with Wren has been nothing but great. The quality of my kitchen island is great and the price was much cheaper than it would've been from bespoke quotes we had. Thank you Wren.

Adeniran At wren resolved our issue and listened attentively to the issue. Many thanks

Kay patiently listened to my explanation of the issues, showed empathy in handling the case and took time to resolve it so professionally. I quite like that he also pointed out what I could have done better to avoid such issues in future. He was exceptionally great.

Seamless from start to finish. Mark R in the showroom at Peterborough. Designed perfectly. Good communication from the delivery service team. Arrived on day and time agreed. Jack and Robyn had driven from Hull to Spalding in 34 degree heat. Kitchen unloaded with care into garage. Friendly and smiling even with the extreme heat and physical nature of the job. Thank you.

I am writing to share some positive feedback regarding Bailey from your support team. Great customer service provided, she was very helpful and super knowledgeable. Please pass along my thanks for her great support.

Initially I was told that could get refund but when kitchen fitter explained that it had been measured incorrectly and would be drilling into electrical wires I was told yes could be refunded and the service was very good in getting it sorted.

Thank you ever so much for coming out today to measure for our new kitchen . It was lovely to meet Mike (M Rawlinson) . He was punctual, happy and friendly . Many thanks .

Your customer care assistant (Debbie) seemed Helpful and concern about the problems we have with our new AEG oven and and sorted it without any problems, Which is far more than I can say from anyone we spoke to at Pacifica who the guarantee is registered with.

Samuel helped with my damage product.
He will also sort out my account details as it isn’t right.
Great customer service.

Our experience with Wren has been extremely disappointing from start to finish.

Firstly, the delivery driver arrived in a very grumpy mood and showed little willingness to understand our situation. This was completely unexpected, as we expected a company like Wren to have much higher standards of customer service and professionalism.

The biggest issue, however, was with the flooring we purchased. Our builder advised us that the flooring supplied was unsuitable because our existing floor is uneven and the product is too thin for this type of installation. We relied on the advice of the sales advisor at the Old Trafford, Manchester showroom because we are not flooring experts. We explained what we needed, yet no one advised us that this type of flooring would be unsuitable for our floor. We trusted Wren's expertise and expected to be guided towards the correct product.

When we contacted customer services, the experience became even worse. We spoke to Bailey, who was unhelpful, dismissive, and unwilling to assist. Instead of listening to our concerns or trying to find a reasonable solution, he repeatedly focused on explaining why the items had to be booked for return and why there was effectively no return option available. This policy had never been explained to us when we made the purchase, and had we known, we would have thought twice before buying.

The conversation was unnecessarily prolonged, with very little effort made to resolve the issue. Eventually, we were told to send photographs so the matter could be investigated. This was yet another surprise, as we had already clearly explained that the flooring was unsuitable based on our builder's professional assessment.

Overall, this experience has been frustrating, disappointing, and far below the standard we expected from a company that promotes itself as customer-focused. The level of service we received, from the delivery experience to the showroom advice and customer support, bears little resemblance to the positive image Wren presents in its advertising. We feel let down at every stage and would not recommend Wren based on our experience.

Accurate and updated tracking so timing of delivery was exactly as stated. Lovely delivery team, aware of impact on neighbours. Quick, helpful and really friendly.

Joseph was so helpful and knowledgable, a huge improvement on my last conversation with a different employee.

If all of your employees were to Joseph’s standard, it would greatly improve the customer experience.

Thank you Joseph 🙏

AVOID AT ALL COSTS
Awful company told kitchen would take 1 week in week 9 and still not finished on 5 occasions the fitter hasn't turned up after me taking time off work. Got onto wren who said they will contact fitter and still waiting. Paid 5000 for kitchen installer and nowhere near finished