Yemeksepeti.com Opiniões 

good customer relations. Bad interface. Fast delivery. overall good experience

Paşa döner istanbul dan sipariş verdim patates kızartması ve çıtır tavuk buz gibi soğuk geldi. Yemek sepetini aradım her aradığımda yenisini yolluyorlar dedi aradan tam 6 saat geçti gelen olmadı. Yemek sepeti elamanları yalan söylüyorlar kesinlikle yemek sepetinde sipariş vermeyiniz diyorum çünkü kendileri sorumluluğu almıyorlar

It's a great experience. I just pay using my card and it's the easiest way to handle it. Wish they could mark all restaurants which have the actual halal certificate.

Pathetic service waste of money order from Trendyol or go yourself dont use this useless app worst customer service you wait for 2 hours for a order and if God forbid somehow you recieve your order it will be either missing and cold as ice i paid extras for topings they were missing as well and then they say we are dispatching a replacement i think it will arrive at the day of judgment cause its been a month and i am still waiting for the replacement.

This application is totally useless. I have been waiting orders for hours and they refused to help with cancellation. The quality of the restaurants they list is really poor. Today we had an issue with an order and we called the restaurant because Yemek sepeti operators were totally unhelpful. The restaurant treated us in a very rude way and we got a meal of a terrible quality after waiting 1 hour and half

bazen kapalı restoranların açık gözükmesi gibi teknik sorunlar haricinde sevdiğim bir hizmet. temassız teslimat yapılabilmesi ve market siparişlerini hızlı getirmeleri güzel. uygulamayla ilgili bahsettiğim ve müşteri hizmetleriyle ilgili bazı sorunlar giderilse harika

I've been using this service for half a year and everything has always worked fine, but recently they cancel orders for no reason, and also the delivery speed itself has become very long, I hope they will correct themselves.

They make typos on addresses, wrong city names, very unprofessional.

I made an order (Order #mlrn-bp09) that was not delivered, but my credit was still charged, and their website said the order was delivered. I contacted customer support numerous times on their website (because they don't have a phone number for customer support), and they said they would get back to me, but they never did. I am now switching to Migros Hemen after years of being Yemeksepeti's customer. Unprofessional, unhelpful, unresponsive, and scammy customer support...

The customer service is so bad and they dont respond most of the time and the service in general is slow and bad

Yemek sepetinin verdiği servis ve yanıt çok kötü. Dün 1saat 20dak bekledik McDonald'sdan yemekleri. Bugün 1 saat oldu hala yemek hazırlanıyor diyor. Yemek sepetine sorunca hiç yeterli bir cevap veya sonuç alınmıyor. Hiç memnun değilim sundukları servisten.

It's a great app, until you have an issue with a restaurant, and realize yemeksepeti does not care. Twice a restaurant does not deliver the order properly, the customer support asks to wait, and they keep dragging and nothing gets resolved, and your money goes for nothing. I closed my account with them today after using them for 2 years.
Shame on them.

I am very disappointed with their service they haven't given me my orders two times
I have paid them online

very not helpful customer service!!! horrible exoerience! They do not care about your problems!!!!!

Bad bad bad
It was very bad experience

They keep on changing delivery time, and instead of promised 40 minutes you wait for more than 2 hours!as result food comes cold!

What customer service says? We don't have driver! How is this my problem and why i have to struggle?

Terrible, use getir or trendyol instead

I placed an order with Yemeksepeti, but after an hour of waiting, I contacted their customer service to inquire about the delay. They informed me that the restaurant was closed, which surprised me because I had been able to place an order from it on the app. When I tried to explain this, the customer service representative continued to insist that the restaurant was closed and suggested that I had accidentally placed the order. I was frustrated and confused by their gaslighting, as it was not technically possible for me to have ordered from a closed restaurant. Eventually, they admitted that the restaurant had cancelled my order due to unforeseen circumstances, which I assumed meant they weren't ready to open in real life, despite being listed as open on Yemeksepeti. I would have appreciated it if they had been honest with me from the beginning instead of making excuses that weren't true. This experience has left me feeling disappointed and frustrated, and I have decided not to use Yemeksepeti again.