Your Best Car Opiniões 

**Your Best Car Successfully Sued**

In January 2022, myself and my wife agreed to purchase a Range Rover Sport from Your Best Car. Following the remote negotiations, I agreed to travel five and a half hours from our home in Chester to the Show yard in Cranbrook to collect the car and trade our 15 plate Range Rover in.

When I arrived, the salesman Jack, welcome me and we went to his office to de-register our number plate from our car and was helpful enough to give me access to his laptop to do so.

As all the documents were already completed by my wife before I arrived, I then went to check the car before I drove it home. When walking around I noticed that the tyre tread was low and it was clear that the tracking was out.

I explained to Jack that we would not accept the car in that condition and the tyre potentially ‘could’ be illegal. He refused to replace the tyre or credit me the equivalent value for a new one and I explained that we were cancelling the deal. He said that our car was not in the condition that was described and would not oblige.

I requested our £500 deposit back and Jack very smuggly, insisted that we would not be getting it back as their ‘terms and conditions’ signed day my wife said that they would charge £495 to cancel the agreement and return the money to the finance company.

I returned home and confirmed with the finance company that there was not penalty to return the finance and emailed Your Best Car once again requesting the refund quoting ‘The Consumer Contracts (Information, cancelation and additional fees) Regulations 2013’ which states that the deposit must be returned otherwise we would move forward with a claim in the county courts.

We received a very bolshy response from Ashley from Your Best Car saying that they would not be returning the money and if we did pursued them to recover the money then they would counter clam for a further £495 plus compensation for their time to prepare the car.

We lodged our claim with the courts and sure enough Your Best Car issued their counter claim.

Following a few delays due to my wife's availability to attend a zoom hearing, we attended a hearing on 10th July 2023, where we were successful in our claim and we were awarded our deposit back, plus the court and hearing fee.

The judge ruled that the clause in the Your Best Cars contract was unfair and unenforceable and made it very clear to the Managing Director Mr Woolger that it went against the Consumer Contract Regulations Act and threw out his pathetic (My view) counter claim.

It was unfortunate that we had to take Mr Woolger and Your Best Car to the small claims court to recover our rightful hard earned money, but delighted with the outcome.

We are concerned that there are no doubt other customers that have succumbed to this clause in the T’s & C’s and this is reason why we have decided to write this review. We have also contacted trading standards to inform them of the case and outcome.

I have no doubt that Your Best Car have had some very happy customers however Mr Woolger’s own LinkedIn profile states that his ‘goal is to build a reputable, recognised, modern brand within the motor industry centered on providing an 'outstanding customer experience, but from our particular experience, he has certainly failed to deliver this on occasion

We would encourage him and his team to remember his own business ethos in future disputed sales and will consider removing this clause from their contracts immediately so that no other customer is left out of pocket if they decide to cancel the agreement.

Please revert to our google review to see the picture of the tyre in question and the redacted documentation from the court proving our successful claim.

Please be very cautions when buying from this company and please check the T’s & C’s otherwise you may have to battle through the courts to get your money back!

From initial point of contact through to final purchase was great.

Jamie was very detailed in his appraisal of the car in the video that I had requested. This allowed myself to be able to assess correctly before deciding on purchase. I am based in the north of Scotland over 600 miles from the dealership in Kent and the email/phone service was second to none. I travelled down via plane, train then Jamie came to pick me up at the final station.

The Car that I purchased looked even better in person and the quality of the valet carried out was also very high quality.

I have just travelled the 660 mile journey home with the car and it never missed a beat(early days yet). But I feel confident that the car bought will match the service provided and certainly would consider using them again.

I certainly would not put anyone off from travelling to these guys for a purchase.

I found them very helpfully and friendly Tea was good as well

Excellent service from start to finish. Nothing was too much trouble for Josh and Shane, both on hand to answer any queries whether it was by phone, text, email or video call. Seemless sale, very pleased with car, highly recommend.

The whole used car buying experience has been taken to the next level as it was so simple. Also the communication from Sean and Josh has been excellent especially when the car developed a fault a few hours after purchase. Josh sorted out collection of the car (I live in Wales), fixed the issue and returned the car to me. Please just keep doing what you are and hopefully you will win another award (well deserved)

This is the 2nd car I have purchased from Your Best Car. I couldn’t recommend them enough. All cars are described accurately with very detailed videos and pictures. Great communication throughout the process makes the whole car buying experience a breeze. Main dealers good really learn something from these guys. Highly recommended.

I've just purchased a m2 from your best car bucks this is my second car I've brought from them so I didn't hesitate to use them again dealing with josh and garrett and team is a absolute pleasure they made it so easy and stress free it was best car buying experience I've ever had won't hesitate to go back

I bought my car based on a personal video, detailed description, photographs and engaging sales team. Josh made the whole experience simple, hassle free and enjoyable. I would certainly look to them for my next car. Thank you.

I purchased a 2 Series M Sport BMW online 16th Jan 2022 for £16,997.00 from the Kent branch of Your Best Car, initially speaking to Jack and Ben there who assisted me with the sale.
I opted for part finance (PCP) and part cash payment across 5 years.
I was told I would need to pay £500 deposit to take the car off the website and they would prepare the car for me to collect in the next days.
I collected the car and drove it back to London to test drive it. (They don't allow you to visit the site to test the car - you have to buy it online beforehand and agree to the sale)

You of course have a 14 day cooling off period whereby if you are not happy with the car and simply change your mind you can return it and they will cancel the purchase.
However when I decided I didnt want the car and it wasnt for me and changed my mind, this is when things took a turn for the worst.

The car was returned after 4 days and within the cooling off and in perfect condition, cleaned polished and with the same amount of fuel in the tank as well.
When I tried to get my deposit back which formed part of my cash advance (£6000) I was told I could not and that Your Best Car would be keeping not only my deposit but would be charging me £495 for the cancellation of my PCP finance agreement PLUS they wanted to charge me £255 for £2 per mile milage fees that I had clocked up whilst I had the car during that test driving period of 4 days.
When I demanded the full amount back, they simply replied (and I quote)
"£500 of your payment for your car was non-refundable on the basis that we stop other clients buying the car that you had agreed to buy. It also covers my Employee’s time raising your paperwork, dealing with you"

All in all I have lost £1,250.00 when YBC kept this amount stating that I was told (by Andrew Woolger (Director of Your Best Car) "Essentially, we really do not want clients proceeding with a car if they’re not 100% certain they want it, as it’s a waste of their time and our own."

Clearly they deem their interaction with the public as "time wasting." if you do not keep the car.

When I checked online whether or not this was legal, I discovered that it was not, regardless of any T's & C's that I signed.

Under current UK Law set out in
[The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013]

It is illegal to withhold any amount as consumers are protected under such regulation.
This Act protects the consumer when purchasing goods and services online (distance selling) and covers their right to be entitled to a full refund of any goods and or services purchased in this way, regardless of any terms and conditions that they may have signed.
Moreover, any Terms and Conditions presented by Your Best Car Ltd and signed by their customers, cannot supersede UK legal protections laid down in law.

Please see the below links to the relevant Statutory Instruments that are relevant in this case: legislation.gov.uk - regulation 38
and legislation.gov.uk - regulation 34

I have tried to ask YBC for my money back but they have refused and have not even bothered to respond to any of my most recent emails or calls.

This is totally unacceptable and unprofessional.

I would advise very strongly that you think carefully before engaging with this dealership.

I am proceeding with a legal claim now to try and recover the money that YBC have kept and not returned.

03/05/2022

Recently purchased a vehicle from Your Best Car in Bucks. From start to finish Sean was very professional and quick to reply to any questions I had. Car was delivered to me in mint condition. Very happy with my purchase so far.....Well Done Sean, Keep up the great work!

I recently bought a Ford S Max from Your Best Car and i can only say it was a really smooth buying experience. The whole buying process was done over the phone and they were knowledgeable about any questions i had about the vehicle. Collecting the vehicle was easy and quick. We then found that there was a issue with the clutch, but this was quickly sorted out by Your Best Car and we are delighted with the car. Would definately buy from them again.

Contacted sales team about a car and over initial calls we outlined terms of a deal that included part exchange of my own car. In the next 24 hours, with each call or message, the terms and conditions of the deal kept creeping and changing with the price of the car going up by £1500 and us being asked to collect the car rather than it being delivered. We clearly could not make the purchase on this basis and the whole thing felt a little unprofessional and manipulated.

A faultless service by Andy who was extremely helpful and transparent from start to finish. Amazing customer service skills that put you at ease when buying your new car. Thanks to Dylan also for his additional help. Would 100% recommend Your Best Car. Thank you Guys!

I'm the obvious rare one, as my review of Your Best Car is one of costly disappointment and a warning to others buying a used car during these Covid Times. I brought a 2018 Jaguar XE R Sport from Your Best Car on Friday 22nd December 2020 , exchanging the car for a 2016 Golf GTI. I had wanted a more comfortable car but yet with a smattering of performance that I liked with the Golf GTI, and following extensive on-line reviewing, the Jag XE R Sport seemed to fit the mark. Due to Covid restrictions I had to do most online and via telephone calls up to day of purchase, and all conducted professionally by the dealership, as one would expect.
The first disappointment was that when I turned up, there was only one key available. The salesperson advised that as my alloy wheels of the Golf, which were subject to review, were scuffed, they would not discount the agreed part ex cost if I accepted the 1 key.
The second disappointment came when driving back home the car for the first time. The car was set on Road Line Tracking, something I never experienced before and did not know how to turn off. Then the menu display came up with tyre pressure low. I turned into a garage a mile from where I live and pumped the tyres to the correct pressure. As you know, after Boxing day, we were all put into lockdown. I did go out and drive the car on some short local journeys a couple of days, to get to know her, and figured out how to turn off the Road Line Tracking, but still felt the ride was a bit harder than I would expect, but I thought I just needed to get use to the car.
I returned to work on the 5th Jan 2021 and did my first commute, which coincidently was to Maidstone, only a few miles away from Your Best Car sales rooms. I realised then that the feel of the car was all wrong. There was an uncomfortable vibration that seemed to ride into your head, it was disconcerting. I wrung Your Best Car that day, 15 days after my purchase, so as to bring the car in to demonstrate the problem. I was quickly advised that as it was 15 days, (a day over the law required 14 day cooling off period), they would not receive me back that day, particularly as we were still in a covid lock down and that my best way forward, was to take the car back to Jaguar under warrantee.
I was annoyed, as felt fobbed off, but could not argue, under the circumstances, so did as advised. Jaguar reviewed the suspension, resetting it and their engineer, cleaned them out, whatever that meant. He said he could not locate any specific fault but advised that the tyres on the car where wrong and needed to be a Jaguar tyres, which would improve the ride. They said, before they could do any further checking, they needed to replace the tyres. I also got them to quote for a replacement key. The cost for a replacement key was over £1500. I was shocked. The tyres they quoted to replace was £650. As it happens, I took the car away and sorted the tyres out myself at a cost of £460 from Kwik Fit. The tyres are made by Pirelee and have a J on them, as they are made for the Jaguar XE. After this unwarranted time-consuming debacle, I rung up Your Best Car, asking to speak to the main manager. He called me back the next day and I advised I was very disappointed with the additional cost, in particular the replacement tyres and cost for additional key, and to be frank, felt a bit swindled and asked that he help me with this additional cost that I had incurred, for which he flatly refused, even when I pointed out that I had exchanged the car for a very well looked after Golf GTI, with two set of keys and new sets of tyres that were the ones recommended by VW for the vehicle. But he advised that he had driven the Jaguar himself, before I purchased it, and the tyres that were on the car were legal, even if they were not Jaguar. Not exactly a response I was expecting, because I do know, the car was not driving right. It does make me wonder now why the car was set on Road Assist, which detracts from the feel of the car, as the steering wheel vibrates, something I was unfamiliar with and could not turn off the day of purchase, and that the tyre pressure was down on all four tyres, and two of the tyres I had to replace, were budget tyres. I realised I had been very foolish not to have brought this up within 14 days and had hoped, that given the circumstances, Your Best Car, would have taken a bit more of a better approach with me, but it was a case, we have your money, we’re not interested.
The ride did improve, following this work, but still felt hard. I felt that I was on the threshold of ongoing problems and decided to part ex it in for a C Class Mercedes. I lost a lot when part-ex'ng the car only after two months, however, I felt a weight off my shoulders as believe I had been sold a bit of a pup, as they say.
So, my advice, for what it’s worth, remember that you have a 14 day cool down period after buying any used car, and avoid this dealer.

This has to have been the most straightforward and easy car purchase I have made, despite everything having to be done over the phone initially. A fsir price was given for my trade in and the Jag XE I purchased was absolutely as described. Josh has been excellent throughout, he explained how everything would work with regards to the sale due to COVID-19 measures, and was friendly and professional throughout, no pressure at any point, just really helpful and a pleasure to do business with. I would happily use Your Best Car again in the future.

Sales guys very helpful and friendly. This was a distance purchase so did not see the car prior to them delivering it.
In general the car itself was really nice, just a few minor gripes, non of which were addressed. One resulted in me having to take the car to my local dealer for repairs. It was still under manufacturers warranty so only a small cost involved (not refunded).
I guess in summary pre sales great, after sales not so...

10/10 experience, Josh was very helpful throughout the purchase and you always know exactly what you are getting. My car drives like a dream and I will definitely be coming back in the future.

Absolutely amazing service from Peter in the Kent branch! We purchased a lovely BMW 4 series and the whole experience was trouble free. Peter was very knowledgeable and we didn't feel pressured at all. The car was clean and ready for us when we showed up for the appointment. We were able to drive out in the new car in no time!

I bought a really nice Audi from these chaps. They really cover all bases & have thought the whole process through very careful. Great finance packages for as much or little as you want and they have even set up their own branch to offer an extended warranty period. On going communication excellent too. It’s very nice to know they are on the phone if you need them.

So far very happy with the car, and the part exchange rate given. Ashleigh also helped out with a couple of after-sales issues without any fuss.
No complaints.