Zwilling J.A. Henckels AG | Canada Opiniões 

Premium prices, premium marketing, but when the handle fell off my STAUB baking dish in under a year, the answer was essentially “ceramic isn’t covered.”

I sent photos showing the dish still covered in soap and the handle broken off from normal washing. Rather than actually assessing what happened, I was told they couldn’t verify the cause, so there was nothing they could do. After a few rounds of emails, they admitted they were only considering a goodwill replacement, but because it had been more than three months since purchase, that wasn’t an option either.

I expected much more from a premium cookware brand. If customer service matters to you, I’d think twice before buying STAUB ceramic. I’ll be spending my money with Le Creuset instead.

Very disappointed with ZWILLING Canada customer service. I received a bowl set with broken bowls. I called customer service and was told I would receive a 100% refund and was even instructed to discard the damaged set because it was of no use. Now I've been offered only a 5% refund because the bowls are part of a complete set. The damage was not my fault, and without the bowls, what am I supposed to do with the rest of the set? A 5% refund isn't enough to purchase replacement bowls, so this does not resolve the issue. I expect ZWILLING Canada to honor the 100% refund that was promised or provide a priority replacement. This is not the level of service I expected from a premium brand.

Two slots related to one of the knives and the scissor were too loose. Couple of times contacted to return. Hard to convince!! Eventually got the return label. Two weeks on and no news!!

I purchased a nail clipper from Zwilling.com on March 14th, 2026 and received it on March 20th. The ordering and delivery process went smoothly, but unfortunately, that is where the positive experience ended.

The nail clipper itself feels more like a toy than a premium grooming tool. It is extremely small—too small even for comfortably clipping my fingernails, let alone my toenails. Because of its tiny size, it is difficult to hold and control, making precise cutting nearly impossible.

I bought this product expecting the quality that Zwilling is known for, especially considering the price. Instead, I received a product that performs far below my expectations.

For comparison, my previous nail clipper cost about 40% of the price of the Zwilling one and served me well for four to five years before the pin finally started to loosen. I considered that clipper expensive at the time, but now I realize it was excellent value. For the amount I spent on this nail clipper and a knife sharpener from Zwilling, I could have purchased three of my previous clippers, which likely would have lasted me a lifetime.

The most disappointing part is the customer service. I contacted Zwilling on the very same day I received the product, explained my concerns, and inquired about returning it under reasonable conditions. To this day, I have never received any response.

A company can occasionally release a disappointing product, but completely ignoring a customer's complaint is unacceptable.

Based on this experience, I will not purchase from Zwilling again, and neither will my family. Very disappointed and completely unsatisfied.

I also sent pictures to them to show what I was talking about.

Back in February I ordered a Staub Year of the Horse Dutch Oven for my sister who lives in another province. Her birthday isn’t until June, but it was on sale, so I had it delivered to her home and her partner secreted it away until her birthday. Apparently it was packaged in such a way that he did not know what it was, for in that time period they ended up buying a Dutch oven and using it. When they tried to return it and exchange it for something else they could use, we were told there was a 30 day return policy with no exceptions. The item was brand new and they were willing to exchange it for something potentially of greater value, paying the difference.
I do not recommend purchasing anything online from this company.

I ordered a chef's knife from Zeilling Canada's online store and 2.5 weeks before fathers day. after almost a week and a half I noticed that it had not shipped. After calling them and being assured that it would be expidited I recieved an email informing me that it had been cancelled. The email stated that I could re-order so I did thinking this was a one of thing. Nope, after another 4 days it still has not shipped. Again I called and I find out that customer service is in South Africa. Kind of hard to check on problems when you are half a world away. Zwilling are fantastic knives but stay away fron thier online store.

Update-Just finished writting this and checked email and my order was cancelled again with no explanation. Item still in stock on the website.

If only there were a zero star option for these reviews. I purchased a hot water kettle from Zwilling. They then sent me a recall notice by mail. I followed their instructions and they asked me to download an app, and take pictures of my kettle. I did what was asked of me, but every 48 hours for three sets of pictures, I was told that my pictures weren't acceptable. I then called customer service, and they advised me that I needed to add a paper with my name and the date in the picture, so i did. got another rejection, called customer service back, they said, you also need your email on there. At this point I've been holding on to thie piece of garbage for a month, and asked the manager to resolve this for me, she already security tested all of my credentials, but she basically told me they don't value my business and if I wanted my money back i'd have to do whatever they told me. I wouldn't touch a zwilling product if they gave it to me for free, some things transcend money, they clearly don't want to issue refunds so they create an impossible process and wait for us to give up. Save yourself the anxiety and do business with companies that value your patronship. Shatona their customer service manager certainly did not.

Purchased the salt and pepper mills for my husband for Christmas. By the following April, the salt mill no longer worked. Contacted customer service and was disappointed that they expect the customer to pay the shipping to return the broken product. Poor quality product and terrible return policy. I will never buy Zwilling product again.

The shipping service used is not good. With most online stores you get details on ETA as well as when the product was delivered. You need to proactively go in and check this with Zwilling. Of course my product was delivered and had no notification and it was stolen off my porch and didn't get a refund. This is a very archaic logistics system and inevitably leads to bad outcomes. I won't buy anything off this website again.

Company has NO CLASS in helping resolve issues !
I feel sorry for people asking for help. They, Zwilling, is CHEEP ! Founders of the company are turning in their graves seeing this.
NEVER BUY THIS PRODUCT ! Many better companies are around.
Regards, Jerry

I have always purchased knives from this company but I am extremely disappointed in the quality now, and they do NOT stand by their lifetime warranty. I would not recommend for both reasons. Buyer beware.

Ordering from Zwilling was great. Lots of products to choose from and nicely listed in sections. I’ve used the Henckels knives for years. Great products. We
Only buy German made knives and knife block from Zwilling. First time buying a frying pan but the quality looks great.

After reading the reviews I will NOT be purchasing ANYTHING from this online company and will openly persuade anyone wanting to purchase anything from them to go elsewhere!! Consumers are not going to put up with this deplorable treatment by crooks like this company! I give them a -100000000000000000 star rating just on their posted reviews!

The website glitched on my order which included a holiday "bonus" for spending over a certain amount. For whatever reason, the bonus item was removed from the final order. I immediately wrote an email to the customer service team to cancel the order.
However, they did not respond to my email. When I called subsequently, the customer service person told me that they had "missed" my email. It would now be my responsibility to send the products back. There was no recognition of the time and effort required on my part as a result of their admitted error.

I ordered a set of pots from Zwilling online on November 26. As of January 2, my order has still not been shipped.
After contacting customer service, I was told the item is out of stock — yet it was sold to me as available. Even more concerning, they refuse to issue a refund and instead expect me to wait until the item is restocked, with no estimated date.
Selling products that are not actually in stock and then holding a customer’s money indefinitely is unacceptable and feels misleading. This borders on deceptive practice.
Customer service has been extremely unhelpful and offers no real solution other than “wait,” despite the fact that they cannot say when or if the item will ship.
This experience has completely damaged my trust in Zwilling. I do not recommend ordering from their website unless you are prepared for long delays, poor communication, and difficulty getting your money back.

I, was hesitant to buy Henckels or another brand, but after researching this Henckels products. I decided to buy Henckels knife set ( Henkels International Classic self sharpener ) on November 29, 2025 from Henckels Canada. I was blown away by the quality of the knives, they're even better than I expected. These knives cut through air effortlessly,without any effort or pressure. They simply touch the material whether it's mea, vegetables or anything else, and cut with ease. Thank you to Henckels for this product and the high - quality awareness campaign. / Jaber Masboob

Zwilling advised that warranty for new knife does not cover if it is not sharp.

I recently bought a knife from Zwilling, I have used their products before and found them to be very high quality; however, the knife I received could not even cut a tomato. When. I contacted Zwilling, the advised that - this is a quote - "a blade that feels liess sharp from first use is not considered a warranty issue".

A knife literally has one purpose - to be sharp. I did not buy a spatula. They suggested I pay to have it sharpened. The refused a refund or replacement. I am absolutely baffeled how a new knife not being sharp is not considred a product issue

I ordered a pan from their online store and the next day the pan went on sale. I called them to discuss receiving a credit for the difference. Their answer: 'sorry sir, you will have to order the pan at the promotional price and return the one you bought at your expense." The worst business, economic and environmental policy that I have ever had to deal with.

Extremely disappointed with the quality and customer service.

I purchased a Zwilling pan (Product Number: 1030033) from the Zwilling factory sale, expecting high quality from such a reputable brand. Unfortunately, after only two uses on medium heat, the pan became warped and discoloured. I followed all care and usage instructions exactly as recommended.

When I contacted customer service, I was told the issue was due to “high heat” and therefore not covered under warranty. This explanation does not make sense, as I never used high heat. The pan failed under normal, proper usage — which points to a manufacturing defect, not misuse.

It is extremely disappointing that a premium brand like Zwilling dismisses a legitimate concern without properly investigating the product issue. I expected much better quality and customer support.

I hope Zwilling Canada will reconsider its response and stand behind its products, because this experience has been very discouraging.

They are not the Germany company they used to be and just produce bad quality products at high price. Kettle broken within months and they don't take the full responsibility and asked the customer to pay expensive shipping fee to send back the broken item or they won't send a replacement. Worst company ever that try to use the old reputation until it dies.