Wyndham Hotels & Resorts Opiniões 239

The resorts are good. The hotels have been terrible. It’s not worth using your points to stay in one.

I stayed approximately 90 days at Echo Suites by Wyndham Katy, and my experience did not reflect the standards expected from Wyndham Hotels & Resorts.

As shown in the attached folio, this was a long-term stay with nearly $6,000 paid in full, yet there was a clear lack of maintenance and accountability. One of the most concerning issues was the HVAC system—there was no indication of proper servicing or maintenance logs, which raises concerns about air quality and overall upkeep.

During my stay, I experienced health issues that required two ER visits within a month, which I raised as part of my concerns. Despite this, responses remained strictly policy-based with no meaningful consideration or effort to provide even partial resolution.

Communication was inconsistent, and for a property marketed as extended stay, the level of care and responsiveness was disappointing.

This location falls short of Wyndham brand standards and ultimately reflects poorly on the brand as a whole.

I love the hotels I’ve stayed at. I HATE their rewards program. They keep having promotions for free points if you stay a certain number of nights. I always register and stay and never get the free points. They have told me oh it takes 6 weeks I waited 8 and called again to be told oh you never registered (I did on their app but have no proof). This time I tried to register on the app and it kept glitching so I called customer service and got registered. Now they tell me because I booked my nights before registering they don’t qualify, had they told me this when I registered I would have cancelled and rebooked said nights as the price was basically the same. I’ve been a member a long time and spend a lot of money with this chain and it’s really annoying that they screw around like this

I had an extremely disappointing stay at this hotel. The property was poorly maintained, with dirty carpets and peeling paint throughout. The room itself was unacceptable, with black beetles found on the floor, creating an unsanitary environment. The pool remained dirty for the entire duration of my stay, showing a lack of proper upkeep. Additionally, the experience with staff was troubling—night auditor Colleen was disrespectful and displayed racist behavior, while the security guard, James, was asleep at his post. Overall, this was the worst hotel experience I’ve ever had and reflects serious issues with both cleanliness and professionalism.

I am a 74-year-old woman who was deceived into purchasing a Wyndham timeshare contract I never would have agreed to had I been given accurate information.
In May 2025, I attended what was advertised as a one-hour presentation at the Las Vegas property in exchange for a show ticket. Instead, I was subjected to over four hours of high-pressure tactics. I repeatedly declined but was worn down and persuaded to sign. I was never informed of Nevada's 5-day rescission period — a legally required disclosure — which I would have used immediately.
Key facts were deliberately withheld: that my 150,000 points cover only 2 weeks per year, that $150/month maintenance fees increase annually, and that cleaning fees apply to all reservations. I was rushed through signing without time to review documents.
I was later pressured into an upgrade that increased my debt from ~$20,000 to $56,000 and my monthly payments from $400 to $992. Again, no rescission rights were disclosed. Across four salespeople and multiple transactions, no one mentioned my legal right to cancel.
I was also misled about resale value ("real property you can leave to heirs”) yet these contracts sell online for as little as $0.99. Hidden costs like RCI fees, parking charges, and membership fees were never mentioned.
I have formally requested full contract cancellation and a complete refund. This company exploits seniors through deliberate omissions and deceptive practices. Buyer beware.

Im literally sleeping outside, under a tree. I purchased points on March 25, 2026. The points were added to my account instantly. I used the points to book a room for that night. So, on March 26th, I purchased points again, to save money. Immediately, I received a text telling me i have to wait 72 hours to receive my points. I cant afford to get a room because Wyndham has my money in their points, which they won't give me for 3 days. This should be illegal.

Achtung, die Buchungsseite Wyndham Hotels ist irreführend. Ich dachte, dass ich direkt beim Hotel buche. Das ist nicht der Fall. Fehlbuchung, keine Ansprechpartner, keine Kommunikation, überteuerter Preis wg. Aufschlägen Service, Steuern.

I am writing this to alert the global travel community and Wyndham Hotels & Resorts Corporate HQ about a life-threatening incident involving my 2.5-year-old son at the Wyndham Grand Phu Quoc, Vietnam.
Our son was clinically diagnosed with Salmonella (confirmed by Vinmec International Hospital, Receipt No. R4400-2026-00014432) after consuming spoiled, fermented watermelon at the hotel’s Nautilus Restaurant. Despite clear medical evidence and prescriptions for specific antibiotics (Mecefix-B.E) used for bacterial infections like Salmonella, the hotel management has officially denied all liability.
Key Failures of this 5-Star Property:
1. Food Safety Breach: Serving spoiled food to a minor is a gross violation of international health standards (HACCP).
2. Gross Negligence in Service: When our sick child had an accident at 05:30 AM, it took the hotel staff OVER 4 HOURS to replace the soiled mattress. My toddler was forced to remain in unsanitary conditions until nearly 10:00 AM while management ignored our urgent calls.
3. Lack of Accountability: Instead of taking responsibility, the hotel offered "soup and pizza" as a solution. They are protecting their "statistics" over the safety of a child.
This experience has completely tarnished the Wyndham Grand brand for us. A "Luxury" tier hotel that poisons a child and then denies medical facts is not a safe place for families. We have escalated this matter to the Vietnam National Authority of Tourism (VNAT) and Wyndham Global Corporate.
DO NOT TRUST THIS PROPERTY WITH YOUR FAMILY’S HEALTH.

"Vacation package" misrepresented

They called to offer a vacation package for $200. No blackout dates, limited locations.

Not actually available for the date + location I wanted, needed additional $200+ to book alternate dates that partially overlapped, overall total BS. Harassed me repeatedly with e-mails and phone calls even after I told them to stop calling me and stop e-mailing me.

Staying in half-assed mediocre hotels because I'm forced to due to my sales area, doesn't mean that this being the high-end hotel in these areas is offering high-end service

This Wyndham la vita rawai hotel Phuket , unfortunately has the worst possible strategy to get each penny from their cusotmers, they were requested to cancell my reservation for the middle east war as I live in qatar, I had to cancell the trip. Anyway my airline ticket was on 29th of March ,I think they probably live in a cave and not aware of the closure of airspace and suspension of regular flghts, i am telling this because they kept asking for proof of flght cancelletion which is simply ridiculous, I hate dishonest people and thats whh I am writing this here, just could have told me that we will not give any refund according to T&C.
A very nice and small property like Yamma hotel gave me the refund without any explanation for the same trip.
So guys rhere are good and bad both in thailand.. just be careful and check beofre going in to a property.

They will try and scam you into buying into their time share. Giving you ways to help pay for the monthly cost and then tell you this can not be done and now your locked into a contract you can't get out of

Wyndham Hotels & Resorts company is a bunch of LIARS and THIEVES!! After agreeing to a "Wyndham Rewards" member price ($99, a $20 is discount per night) with central reservations, I was charged the standard price. All I'm looking for is my $40 back (2 nights) on principal. I have been calling the company for a MONTH now and this time they told me that their "specialty team" reviewed the recording of my call and determined that I had agreed to the price of $119 per night.
OF COURSE! They can say that all they want! Who else can hear the recording? They can make up anything they want to!! It is an absolute LIE.
I asked to speak to the customer service rep's supervisor.
Her: I am a supervisor.
Me: please let me speak to YOUR supervisor.
Her: the next level is the "property management team"
Me: Great, give me their number!
Her: (gives me the number for the hotel we stayed at.)
Me: this is just the hotel's number
Her: yes, ma'am, that is the next level
Me: 😡 I need to speak to someone at corporate. I have already spoken to the hotel who told me to call you.
Her: I told you ma'am, our specialty team has reviewed your call and found that you agreed to the price of $119.
Me: that is NOT true, did they listen to the whole call? I would like to hear that call.
Her: I'm sorry, there is nothing else I can do for you. I will need to disconnect this call now. (Hangs up)
Me: 😡😡😡
REALLY?!! THIS IS HOW YOU TREAT YOUR REWARD MEMBERS?!?!?!

I don't care about the money, it's about the principal. I do understand why their company is that hard up for money... no one wants to stay at their hotels because they are DIRTY THIEVES.

Holiday from hell, Golf del Sur, Tenerife. Dirty apartment, bed damp, dirty bedding, mattress covered in vomit and excrement, dangerous electrics, blocked dirty shower traps, thick dust under bed, worst holiday ever, spent all week in tears. A lot of apologies from provider and substantial refund after seeing the photographs which do not lie, truly disgusting but did not make up for the appalling treatment by the staff. Had clean apartments previously when staying there so know what it should have been like. It should have been condemmed

I had recently bought two hotels rooms for my daughter and her family for their stay at the Wyndham Hotel Columbus on 02/27/26 thur 03/01/26. I had requested and was promised joining room but didn’t get them. She complained to me about how filthy dirty the hotel was while she was there. The person I spoke at the front desk was rude and very disrespectful! This is totally unacceptable!!! I have stayed many times at Wyndham Hotels in the past but will never stay at another of their hotels in the future.

My companion and I stayed at the Wingate by Wyndham in Leesburg, Florida last night. We are both Wyndham Rewards members. I am also a group travel guide and a travel agent. We used 15,000 hard earned Wyndham Rewards points for this one night stay. What a waste of points that was!! This hotel should be rated half a star. If I were paying cash, it would not be worth more than $35 per night.

There were so many issues with this hotel that there isn't enough time, or space, to list them all. It is obvious that the Wyndham corporation does not inspect their properties. They should be ashamed to have their name associated with this piece of junk. It has made me question them as a corporation after this experience. As a travel agent, I will never recommend any Wyndham property to my clients.

Overall, the property is run down and filthy. The lobby was our first impression and we both walked away with a sinking feeling after checking in. The paint and wall coverings were peeling. The floor was dirty. The lobby was old and worn with a dingy appearance. There was a nearly empty vending machine and a worn out couch near the check in desk. Sadly, it was downhill after that. We got into a rickety elevator to the third floor. As we walked down the hall to our room, the carpet was dirty and worn, and had a bad odor. The hallway walls were scuffed and in need of a new painting. There was another empty vending machine by the elevator.

Our room was disgusting. When we opened the door, a horrendous odor wafted through the air. The smell never went away, it was noxious. We both felt nauseous, but it was late at night and there was nowhere else to go. The bathroom was dirty. I doubt it was cleaned as there were long, dark hairs in the shower. The walls had peeling paint and scuff marks. The mattress was worn out and lumpy. The phone charging station next to the bed did not work.

I would recommend avoiding this hotel, as well as any of the Wyndham brand hotels, as it is clear that they do not inspect their properties.

Five star experience in all categories. Beautifull view, great breakfast and nice rooms. I developed a knee problem while at the beach and had to see a Doctor. The staff noticed I was in pain and chased me down with a walker they had. If I could give the staff in reception more than a five, I would.

The staff, as a whole, work together, at Days Inn of Stuart, FL..located at 1200 SE Federal Hwy (US1). The rooms are clean and cheerful..with cable TV and free WiFi..A/C ...there is a pool and exercise room, as well as continental breakfast from 6:30 a.m. to 9:30 a.m.
This hotel is the ONLY one I choose in Stuart for its convenient location, service, and comfort

I stayed at the Artium hotel which was book via Expedia and have been trying to get my refund back for over a month and a half. When I reached out to Wyndam their reply was that the Atrium located in Miami was not a part of their hotel chain however the information that I received in my booking reads as indicated below and when I contacted the Wyndham organization about my refund and lack of response from the Atrium the Wyndham indicated that they were not affiliated. I have my Itinerary number because it was booked by a 3rd party. My cancellation was because the hotel is located in an area that is very questionable after dark. The smell was so overpowering with a cleaning agent that it made my eyes water and my throat close up. I was traveling with a senior and a minor and this is not the place you would want to stay. I don't know how Expedia has this place listed at an 8 however, I wouldn't stay at this place for free. The condition of the bus alone should have been a sign that the Hotel was questionable the bus was absolutely disgusting. As I was cancelling my reservation so was another gentleman who was screaming at his agent for having booked him there. After having two rooms booked and paid for $103.96 for each room, I had to pay $260.00 to book an emergency hotel just so that I provided a decent place for the minor to stay. This hotel was only booked because we were cruising out of Miami. The Atrium keeps promising to refund the money and have provided two fake transaction numbers to Expedia to give me for the refund however the money never arrives.
Dear Valerie Walls,

It’s our pleasure to welcome you to Atrium Hotel, Trademark Collection by Wyndham. Our team is preparing everything for a delightful experience, and we can’t wait to have you with us.
Name: Valerie Walls
Itinerary Number: 5136B559475112
Confirmation Number:
91974EE046176

Hotel Information:

Atrium Hotel, Trademark Collection by Wyndham

656 East Drive
Miami Springs Florida
United States

305-9607915

The Wyndham Rewards program is a joke, don't waste your time trying to keep accredited nights towards higher levels, the nights you accumulate suddenly disappear without a logical explanation. You can stay at better Hotels and Resorts for less money without having a rewards program to begin with. The customer service is ridiculous.
Be sure research all available Hotels or Resorts in the area you are planning a stay, you will find better deals than Wyndham properties.