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XBL Hair Opiniões 

11
•
TrustScore: 3 em 5

3,2

Fornecedor de extensões para cabelo
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Informações sobre a empresa

  1. Fornecedor de extensões para cabelo

Escrito pela empresa

XBLHair supplies top premium virgin hair Brazilian hair, Indian Hair, Peruvian Hair, Cambodian Hair,etc. If you need Special Offer for your First Order with XBL Hair, Please Contact XBLhair's Whatsapp +86 13433870908(Please Add Note "Trustpilot")

Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

11 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

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3,2

Todas as opiniões

(11)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great

I’ve been ordering from XBL for years now. The quality of hair continues to get better and the density of hair is true. This unit was no exception. Soft, full, no shedding . Just beautiful hair.

17 de julho de 2026
logótipo da XBL Hair

Resposta da XBL Hair

Hi Raquel,

Thank you so much for being a loyal XBL Hair customer over the years. It means a lot to hear that you have noticed the continued improvement in our hair quality and that the density of your unit was true to description.

We are especially happy that this human hair wig arrived soft, full, beautiful, and without shedding. Consistent quality is what we work hard to provide as a reliable human hair supplier for both returning customers and hair professionals.

Thank you again for your continued trust and support. We look forward to serving you again at xblhair.com!

— XBL Hair Team

Classificada 1 em 5 estrelas

SCAMMERS!!!!!!!!!!

SCAMMERS!!!!!!!!!!

I paid $800 for what was advertised and sold to me as a custom human hair wig. What I received was not human hair -- it was fully synthetic. It also SET ON FIRE when heat was applied.

From the moment I opened the package, the wig had an overwhelming fish-like chemical odor that was honestly one of the worst smells I've ever experienced. It was immediately obvious this was not real human hair and not what I paid for. The texture, behavior, and quality were completely inconsistent with human hair, let alone a "custom" product at this price point.

Selling a synthetic wig while labeling it as human hair is misrepresentation, plain and simple. An $800 "custom" item should meet basic standards of quality, hygiene, and honesty -- this did not meet any of those expectations.

This experience was extremely disappointing and stressful, and I would strongly caution others to be very careful before purchasing from this company. What was delivered did not match what was promised or paid for.

14 de novembro de 2025
Opinião espontânea
logótipo da XBL Hair

Resposta da XBL Hair

Hi Adonis,

We take this allegation very seriously. XBL Hair does not sell synthetic wigs as human hair, and the wigs sold through our official website (xblhair.com) are clearly identified as human hair products.

At present, we have not been able to verify an order matching the information shown in this review. Please provide your order number, the website or sales channel where the wig was purchased, and photos of the product and packaging through Trustpilot’s Request Information feature.

Unfortunately, unauthorized sellers may sometimes use brand names, product images, or similar packaging without permission. Once we confirm that the order was placed through an official XBL Hair channel, our team will review the complete case and provide an appropriate resolution.

We are sorry for the distress described in your review. For safety, we also recommend that you do not perform any further flame testing on the product.

— XBL Hair Customer Care

Classificada 1 em 5 estrelas

DO NOT ORDER FROM THIS SUPPLIER.

DO NOT ORDER FROM THIS SUPPLIER.

I’ve been in the hair industry for 13 years and I’ve never experienced service like this.

I ordered hair that was guaranteed to be high quality — it shed, tangled, and did NOT match the standards I was promised. I gave the vendor multiple chances to resolve it. Instead, they prolonged the conversation for over a month, knowing the 30-day refund window would expire — and now they are ignoring me completely.

They’ve been unprofessional, refused to take accountability, and are ignoring all follow-ups. I’m now stuck with product I can’t use and a $315 loss.

If you’re a serious business owner — avoid this vendor. They’ll leave you hanging once they get paid.

1 de julho de 2025
Opinião espontânea
logótipo da XBL Hair

Resposta da XBL Hair

Hi Jane,

We are very sorry that your experience left you feeling unsupported. We recently regained access to this Trustpilot account after a long account-management interruption, which is why we were unable to respond publicly at the time.

We understand that our team later communicated with you regarding the shedding and tangling concerns and worked to address the case. However, if you believe any part of the matter remains unresolved, we are willing to review the complete communication history again.

Please contact us through the official WhatsApp button or email listed on xblhair.com, and include your order number and the name of the sales representative who assisted you. This will allow our customer care team to locate the original case more quickly.

We take product quality and after-sales responsibility seriously, especially when serving hairstylists, salon owners, and long-term hair business customers.

— XBL Hair Customer Care

Classificada 1 em 5 estrelas

Do not do it.

I brought hair from this company August 1st,2023. I found the company through instagram. I bought 2 u part wigs, body wave and kinky straight texture.The shipping was fast but, the hair was horrible. It had a weird, chemical smell. I reached out back to the company on instagram informing them about the smell. They left me on seen. Do not waste your money. Also the smell becomes more potent once heat is applied. None of the the hair can hold a curl as well.

4 de março de 2024
Opinião espontânea
logótipo da XBL Hair

Resposta da XBL Hair

Hi Seraiah,

We sincerely apologize for the odor, curl-retention, and communication issues you experienced with your two U-part wigs. We have now located your August 2023 customer record under your name and are sorry that your Instagram message did not receive the proper follow-up at that time.

We also recently regained access to our Trustpilot business account after a long account-management interruption, which is why we were unable to respond to your review sooner. This does not take away from your experience, and we are truly sorry for the frustration caused.

If this matter was not fully resolved, please contact us through the official WhatsApp button or email listed on xblhair.com and mention your name and “Trustpilot review.” Our team will locate the original record and review the case again.

Thank you for bringing this to our attention and giving us the opportunity to follow up properly.

— XBL Hair Customer Care

Classificada 1 em 5 estrelas

I have been ordering hair from XBL hair…

I have been ordering hair from XBL hair for years and I've always had a great experience with their straight or loose wave hair. This time I purchased a 32 inch 13x4 frontal water wave wig and I was very disappointed! The hair sheds uncontrollably and it doesn't hold the curl at all no matter how many products you use the hair is very bushy & tangled once it dries. Do not purchase water wave wigs from them I would recommend straight or loose wave hair.

8 de junho de 2024
Opinião espontânea
logótipo da XBL Hair

Resposta da XBL Hair

Hi Nahim,

Thank you for being a long-term XBL Hair customer and for honestly sharing both your positive experiences with our straight and loose wave hair and your disappointment with this water wave wig.

We are sorry that the 32-inch 13×4 frontal wig did not meet your expectations for shedding, curl retention, and manageability after drying. Long textured wigs can require specific moisture and detangling care, but the level of difficulty you described is not the experience we want our customers to have.

We understand that our team followed up regarding this order. If any concern remains, please contact us again through the official WhatsApp button or email on xblhair.com, with your order details, so we can review the original case history.

Your feedback has also helped us improve how we explain water wave maintenance and product suitability before purchase.

— XBL Hair Customer Care

Classificada 5 em 5 estrelas

Good soft wig, fast delivery

This was my first time ordering a wig from XBL Hair, Shipping was super fast! My hair arrived in 2 days! The hair is good and soft! I will be shopping again!

28 de abril de 2022
Opinião espontânea
logótipo da XBL Hair

Resposta da XBL Hair

Hi Gule,

Thank you for choosing XBL Hair for your first wig order! We are so happy to hear that your hair arrived in only two days and that you loved its softness and quality.

As a human hair wig supplier serving both individual customers and hair businesses, fast and reliable delivery is very important to us. We truly appreciate your support and look forward to serving you again at xblhair.com.

— XBL Hair Team

Classificada 5 em 5 estrelas

Pleasure experience with XBL Hair

Pleasure experience with XBL Hair I ordered a new wig for Christmas and its on the way cant wait to wear it as last one is so amazing Service are good and their recommend make sense LOVE U

15 de dezembro de 2021
Opinião espontânea
logótipo da XBL Hair

Resposta da XBL Hair

Hi Mia,

Thank you for returning to XBL Hair for another wig, especially for such an important occasion as Christmas. We are delighted that you loved your previous unit and felt confident ordering from us again.

Your continued support means so much to our team. We will keep working to be a reliable human hair wig supplier for customers, hairstylists, and hair businesses. You can always find our official products and contact information at xblhair.com.

— XBL Hair Team

Classificada 5 em 5 estrelas

I love xbl hair

I love xbl hair! They have wonderful costumer service and the hair is amazingggg very very soft!!! I would highly recommend Kitty, for her patience and help!

14 de dezembro de 2021
Opinião espontânea
logótipo da XBL Hair

Resposta da XBL Hair

Hi Laurence, thanks for choose XBL! Please do not hesitate to contact Kitty (whatspp +86 13342823580) if you have further inquiry！

Classificada 5 em 5 estrelas

Just received the hd lace front wigs…

Just received the hd lace front wigs from xbl, by far it is the best lace frontal wig ever. I absolutely love the parting space on this unit. This is the first wig that ever fit my entire head and I have a big head. If you are looking for a wig that fits perfect on larger heads this is it. This wig also bleached quick and the hair can be curled with no problem. The straight look is also a bomb look. Must buy!!

15 de junho de 2021
Opinião espontânea
logótipo da XBL Hair

Resposta da XBL Hair

Hi Katharine,

Thank you for such a detailed review of your XBL Hair HD lace frontal wig. We are delighted that you loved the parting space, comfortable fit, lace performance, and the versatility to wear the hair straight or curled.

Feedback like yours is especially helpful to customers, hairstylists, and salon owners comparing HD lace wigs for different head sizes and styling needs. XBL Hair supplies human hair wigs and wholesale HD lace products through our official website, xblhair.com.

Thank you again for recommending us!

— XBL Hair Team

Classificada 5 em 5 estrelas

This unit is everything you want

This unit is everything you want. I love shopping off of XBL Hair for inexpensive wigs, and this is the first one that I truly love. The softness and texture of the hair is amazing. There is little to no shedding, and it's not the fullest and best density, but you definitely get more than what you paid for. The installing has a lot to do with how the wig will turn out but, as a beginner hair stylist, I was able to make it look very natural. I would say with the proper care, this wig can last for a long time again, with proper maintenance. I would definitely recommend purchasing this unit as it beginner

11 de junho de 2021
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Resposta da XBL Hair

thank you for shopping with xbl hair!

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