Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

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Informações sobre a empresa

  1. Loja de vitaminas e suplementos

Informação fornecida por diversas fontes externas

We are real people. We work, we party, we have vices, and we have goals. Sometimes we get enough sleep, eat a balanced diet, manage our stress, and sometimes we just do the best we can. Our paradigm shattering supplements are designed to help real peop...


Informações de contacto

  • Phoenix Park 14, LE67 3HB, Coalville, Reino Unido

  • xbrain.co.uk

2,2

Mau

TrustScore: 2 em 5

419 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,2

Todas as opiniões

(419)

36 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

“Okay” at best…

Postage cycle leaves me without product for c. 1 week every month so doesn’t really work as a subscription in the UK. The actual product is “okay” at best and having switched to an alternative recently I’m already feeling greater benefits. Overall I wouldn’t recommend a subscription to xbrain.

25 de setembro de 2023
Classificada 3 em 5 estrelas

Positive Resolution Despite Delay

I am extremely disappointed with my experience with XBrain. I placed an order for supplements over a month ago and have yet to receive the products. To make matters worse, despite numerous attempts to contact their customer service, I have received no response.

What's even more frustrating is that I was charged for the products immediately upon placing the order, and the company has failed to provide any updates on the status of my order. It's evident that they prioritize taking customers' money over delivering the products they promised.

I understand that issues can arise, but the lack of communication and transparency from XBrain is unacceptable. The fact that they have not even processed a refund for the undelivered products is a clear indication of their disregard for customer satisfaction.

I strongly advise against making any purchases from them. Their lack of professionalism, failure to deliver, and refusal to provide a refund make it clear that they are not a reliable or trustworthy company to do business with.

I hope that my experience serves as a warning to others considering purchasing from XBrain. Save yourself the frustration and disappointment and look elsewhere for your supplement needs.

UPDATED: I recently had an experience with XBrain that, while initially frustrating, ultimately left me with a more positive impression.

I placed an order for a product that, unfortunately, was not delivered as expected. It took a full month to resolve the issue and receive a refund. While the delay was less than ideal, I do appreciate that XBrain eventually took the necessary steps to address the situation.

The fact that they acknowledged the problem and rectified it, even after a delay, speaks to their dedication to their customers. The refund process was smooth, and I received the amount in full.

While there was room for improvement in the timeliness of the resolution, I'm willing to consider XBrain for future purchases based on their willingness to make things right. It's reassuring to know that they value their customers' experience and strive for positive outcomes.

Thank you, XBrain, for ultimately resolving this matter to my satisfaction. I hope to see improvements in response times in the future, but I appreciate your dedication to customer service.

31 de agosto de 2023
Opinião espontânea
logótipo da XBrain

Resposta da XBrain

As this order has not come back us yet from spain after it did not get through customs we are waiting for this to come back before refunding. All customs clearance is on the customer buying the gods. But I will give you the benefit of the doubt and refund you today even though we have not gotten this order to us from spain again.

Classificada 4 em 5 estrelas

Helps me sleep

My eldest son recommended Brain to me it helps me well but I keep waking up. That has been a habit for a long time with me, but I appreciate Brain very much.
Thank you Margaret

26 de julho de 2023
Classificada 4 em 5 estrelas

Money refunded.

This is an updated review.

Previously i had a problem with a delivery to Portugal,
the product never arrived.
I understand now that it was a problem with the Portuguese customs, and not Xbrain.
They refunded the payment, so all good.
Thanks Xbrain.

6 de junho de 2023
logótipo da XBrain

Resposta da XBrain

We appreciate your inquiry regarding the recent situation with your order. We would like to provide you with a more detailed explanation of the circumstances surrounding the additional charges you encountered.

To clarify, the amount you were asked to pay was not a fine, but rather a Value Added Tax (VAT) and Duty that is typically imposed on customers who order goods from abroad, aiming to import them into their respective countries. In the case of importing from the United Kingdom to Portugal, it is the responsibility of the customer to cover these charges. Regrettably, since you declined to accept these fees, the order was consequently returned to us and has yet to be received back.

To ensure smoother experiences with future purchases, it is essential to be aware of the import regulations concerning shipments from countries outside the European Union. We provided you with the necessary documentation, which enabled the release of your order from customs. However, as the fees imposed by your government for importing goods are beyond our control, we were unable to intervene in this matter.

Rest assured, once we have received the order back at our facility in the United Kingdom, we will proceed with issuing a refund to you promptly.

If you have any further questions or require additional assistance, please do not hesitate to contact us. We appreciate your understanding in this matter and remain committed to providing you with the best possible service.

Sincerely,

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