To be fair. It's a new non gam stop casino. I've tried them all. This ones the newest one and obviously there's loads of bad reviews. I deposited 20 quid, turned it into 200, withdrawal via bank trans... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Trusted casino site that pays out right at the 24th hour,they also pay out in the currency that you use so no hidden charges ect, great selection of games and easy site to navigate. My only criticism... Ver mais
A empresa respondeu
World's BEST gambling website/app So many bonuses available Fast withdrawals Customer service agents are so polite and caring I wouldn't use any other site, honestly it's amazing! Sig... Ver mais
A empresa respondeu
Well ,, I played and won of the deposit bonus and got my cash payed out at 9.10 on a Sunday morning good lump aswell , I don’t get a great feel for the site but had 3 withdrawals all go through then j... Ver mais
A empresa respondeu
4,1
Bom
434 opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I spoke to Grace regarding my deposit
I spoke to Grace regarding my deposit, and she was fast and efficient with my query so there for its 5* from me x
Michelle covell
15 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Michelle!
Thank you for your kind and thoughtful review. It’s wonderful to know that our guests had such a great experience. Your support is truly appreciated, and we look forward to welcoming you back soon!
Best regards,
XtraSpin Team
Games are great
Games are great, Sophia the agent is truly.amazing and always willing to help if there's an issue. My username is Steffard and I love playing the games on this site.
14 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Steffard!
We sincerely appreciate your wonderful feedback. It’s always rewarding to hear that our guests enjoyed their experience. Your support means a lot to us, and we can’t wait to have you back soon!
Best regards,
XtraSpin Team
Customer services helped to get my…
Customer services helped to get my account sorted
13 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Nicola!
Thank you so much for your kind words. It’s a pleasure to learn that you had a fantastic time with us. Your support is invaluable, and we eagerly await your next visit!
Best regards,
XtraSpin Team
A great customer service and the games…
A great customer service and the games are good
User name Haze07
13 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Mehmet!
We’re grateful for your thoughtful review. It’s great to hear that our guests are having such positive experiences. Thank you for your support - we look forward to welcoming you back in the near future!
Best regards,
XtraSpin Team
Xtraspin Casino …
Xtraspin is a great casino with lots of games to enjoy & lots of bonuses. Any problems the support advisors are at hand to help & go above & beyond to resolve any problems you may have
12 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Ann!
Thank you for taking the time to share your feedback. Knowing our guests had a wonderful experience truly makes our day. Your support is deeply appreciated, and we hope to see you again soon!
Best regards,
XtraSpin Team
Great sites
12 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Anthony!
We appreciate your kind and encouraging words. It’s always a delight to hear that our guests have enjoyed their time with us. Thank you for your continued support, and we look forward to your next visit!
Best regards,
XtraSpin Team
Resposta da Xtraspin
Hello, Four ZeroYT!
Thank you so much for your thoughtful review! We're delighted to hear you had a fantastic experience. Your support truly means the world to us, and we’re looking forward to welcoming you back again soon!
Best regards,
XtraSpin Team
Resposta da Xtraspin
Hello, Andy!
We’re sorry to hear that your experience on our website didn’t meet your expectations. We value your feedback and are always striving to improve.
If there’s anything we can do to assist you, please email us at support@xtraspin.com with "Trustpilot" in the subject line, and our team will be happy to help.
Best regards,
XtraSpin Team
Resposta da Xtraspin
Hello, Susan!
Thank you for your kind words! We're thrilled to hear you had a fantastic experience. Your support is incredibly valuable to us, and we look forward to having you back very soon!
Best regards,
XtraSpin Team
My experience was fantastic really…brilliant!!!
My experience was fantastic really helpful and quick response very happy with the live chat and the games
8 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Martina!
We're so grateful for your generous review! Knowing you had a positive experience makes all our efforts worthwhile. Your continued support is truly appreciated - we can’t wait to see you again!
Best regards,
XtraSpin Team
Very trustworthy
Trusted casino site that pays out right at the 24th hour,they also pay out in the currency that you use so no hidden charges ect, great selection of games and easy site to navigate. My only criticism is that as lovely as live chat staff are they give the same generic response to everything “we are sorry please be patient”
6 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Joe!
Thank you so much for your kind review! We're delighted to hear you had a fantastic time with us. Your support truly motivates us, and we look forward to welcoming you again soon!
Best regards,
XtraSpin Team
Resposta da Xtraspin
Hello, Mihail!
We’re so grateful for your thoughtful feedback! It’s wonderful to know you had such a great experience. Your continued support means everything to us, and we can’t wait to see you again!
Best regards,
XtraSpin Team
Great service fast response great site
5 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Adam!
Thanks a lot for your amazing review! Hearing that you had a fantastic time brings us great joy. Your encouragement keeps us going, and we hope to have you back very soon.
Best regards,
XtraSpin Team
Well what can I say very frustrated…
Customer service excellent, lots of slots and friendly supportive staff.
4 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, falconer123!
We sincerely appreciate your kind words! It’s always a joy to know our guests leave with a positive experience. Thank you for your trust - we’ll be here to welcome you back anytime!
Best regards,
XtraSpin Team
Resposta da Xtraspin
Hello, Jack!
Thank you for your kind and thoughtful review! It’s always wonderful to know our guests enjoyed their experience. Your support means a great deal to us, and we look forward to welcoming you back soon!
Best regards,
XtraSpin Team
Very frustrated
Very frustrated! I think it's a great casino, with plenty of games. I've never had anything issues with withdrawals until they decided they wanted more verification, and then the withdrawal was cancelled. After finally getting full verification for my account, I tried to withdraw my funds and it's now been 5 days of 'performing checks' on the withdrawal process, which it's never taken that long before. I'm starting to wonder if I'll ever receive them. It's out of order having to wait all this time when my account has just been fully verified!
3 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Lisa!
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification.
Please note that your withdrawal was processed on our side on 07.07.2025 at 06:20 UTC.
As stated in our Terms and Conditions (Clause 7.10), withdrawal processing time can take up to 24 hours. Once a withdrawal has been processed, it can take up to 5 banking days to reach your account via bank transfer.
Thank you for your understanding and patience.
Best regards,
XtraSpin Team
Amazing site! - Ment350
amazing site! have had loads of big wins and am always provided with bonuses and free spins weekly :) 10/10 highly recommend
3 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Ment!
Thank you for your kind and thoughtful review! It’s always wonderful to know our guests enjoyed their experience. Your support is greatly appreciated, and we look forward to welcoming you back soon!
Best regards,
XtraSpin Team
Best game av played can’t fault this app
2 de julho de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Josh!
Thank you for your kind and thoughtful review! It’s wonderful to hear that you had such a fantastic experience. Your support truly means a lot to us, and we look forward to seeing you again soon!
Best regards,
XtraSpin Team
Great experience lovely chat thank u so…
Great experience lovely chat thank u so much
30 de junho de 2025
Opinião espontânea
Resposta da Xtraspin
Hi there, Mark!
We truly appreciate your lovely feedback! Knowing you had a fantastic time brings us great joy. Your support is invaluable, and we can’t wait to have you with us again soon!
Best regards,
XtraSpin Team
Resposta da Xtraspin
Greetings, Nathan!
Thank you for sharing your thoughtful review. It’s always a pleasure to know our guests had a great experience. We deeply appreciate your support and look forward to your next visit.
Best regards,
XtraSpin Team
A Experiência Trustpilot
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