To be fair. It's a new non gam stop casino. I've tried them all. This ones the newest one and obviously there's loads of bad reviews. I deposited 20 quid, turned it into 200, withdrawal via bank trans... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Trusted casino site that pays out right at the 24th hour,they also pay out in the currency that you use so no hidden charges ect, great selection of games and easy site to navigate. My only criticism... Ver mais
A empresa respondeu
World's BEST gambling website/app So many bonuses available Fast withdrawals Customer service agents are so polite and caring I wouldn't use any other site, honestly it's amazing! Sig... Ver mais
A empresa respondeu
Well ,, I played and won of the deposit bonus and got my cash payed out at 9.10 on a Sunday morning good lump aswell , I don’t get a great feel for the site but had 3 withdrawals all go through then j... Ver mais
A empresa respondeu
4,1
Bom
434 opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Appalling experience in attempting to sign up
Appalling experience.
I tried to sign up after reading positive reviews on here, and I couldn’t even get past the first page of registration as I then received a notification saying
“Due to the restrictions of the regulator, we do not accept registrations of players based from your current location. If you’re using a proxy service or VPN, try turning it off and refreshing the page”.
I am based in the U.K. which seems to be within their jurisdiction.
I checked my iPhone settings and location services were switched on and I have no active VPN or proxy.
I wouldn’t mind but I hadn’t even reached the page to enter my address details!
I contacted customer support through live chat and I just kept being referred to the terms, which I had already checked, and there is no mention of U.K. customers being excluded.
I asked for a further explanation and was just told that I was unable to open an account, basically giving the impression that she didn’t actually give a sh*t and then said something along the lines of “we’re running around in circles and not getting anywhere” and she ended the live chat.
The irony is that I am an active member of their sister sites and have recently deposited with those sites etc, so I don’t think it’s unreasonable to ask for an explanation regarding this issue.
Very disappointing as I was really looking to becoming a member of this site and would have made regular deposits too.
26 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, JHW!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
XtraSpin Team
Resposta da Xtraspin
Hello, Anna!
We are so happy to hear you had an amazing experience! Thank you for taking the time to leave such kind feedback. Your support is incredibly important to us, and we cannot wait to host you again!
Best regards,
XtraSpin Team
Resposta da Xtraspin
Hello, Lorraine!
Thank you so much for your thoughtful review! It brings us great joy to hear that our guests had such a fantastic experience. Your support truly means the world to us, and we are excited to welcome you back soon!
Best regards,
XtraSpin Team
Quick to pay out and a great choice of…
Quick to pay out and a great choice of games too
25 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Leanne!
We are incredibly grateful for your thoughtful review! It is always wonderful to hear that our guests enjoyed their experience. Your support inspires us every day, and we cannot wait to have you back soon!
Best regards,
XtraSpin Team
Very good customer service and range of…
Very good customer service and range of slots
25 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello!
Thank you for taking the time to leave such a thoughtful review! We are thrilled to hear you had a fantastic experience with us. Your support is deeply appreciated, and we look forward to seeing you again soon!
Best regards,
XtraSpin Team
First deposit I made was £50 and I…
First deposit I made was £50 and I flipped it to £300 within 1 hour.
Got insane luck on mines and chicken best app I've used in time 💯💯
25 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Luke!
We truly appreciate your thoughtful review! It’s always rewarding to hear that our guests had such a fantastic experience. Your support means the world to us, and we look forward to welcoming you back again soon!
Best regards,
XtraSpin Team
Resposta da Xtraspin
Hello, Sam!
Thank you for your kind words! We’re so happy to hear you had a wonderful experience with us. Your support is incredibly important to us, and we can’t wait to have you back again soon!
Best regards,
XtraSpin Team
Worst ever site don't bother at all you…
Worst ever site don't bother at all you put money in no problem trying to get your winnings out big problem has you don't get it email's back and forth they had every excuse not to pay.
Still waiting after all the evidence was sent to them.
PLEASE ALL DO NOT BOTHER WİTH THİS SİTE
24 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Sinem!
We’re sorry to hear that your experience on our website didn’t meet your expectations. We value your feedback and are always striving to improve. If there’s anything we can do to assist you, please email us at support@xtraspin.com with "Trustpilot" in the subject line, and our team will be happy to help.
Best regards,
XtraSpin Team
It's nice shopping
20 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Ryan!
Thank you so much for your kind review! We’re thrilled to know you had a great time. Your support is truly appreciated, and we’re looking forward to seeing you again soon!
Best regards,
XtraSpin Team
My Overview
In general this is not a bad site, except bonuses are not always issued when your told you'd receive them.
24 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Neil!
Thank you for your feedback. We truly appreciate it. We always strive to provide top-quality service and improve wherever possible.
If you need assistance, please contact support@xtraspin.com with "Trustpilot" in the subject line, and our team will be happy to help.
Best regards,
XtraSpin Team
Resposta da Xtraspin
Hello, Aiden!
We’re so grateful for your feedback! It’s always a joy to hear our guests enjoyed their experience. Your continued support means a lot, and we hope to welcome you back very soon!
Best regards,
XtraSpin Team
Very good and easy to use casino
23 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Kenneth!
We truly appreciate your thoughtful review! It’s always a pleasure to hear that our guests had a fantastic experience. Your support means so much to us, and we can’t wait to welcome you back soon!
Best regards,
XtraSpin Team
They have disabled my account and kept…
They have disabled my account and kept my money as well. Do not trust this company! They are not providing any valid reason for restriction is just an "administrative decision" and if you win £500 they are not making you a refund! This is pure scam!
After your reply: what is fair to keep someone's winnings? What is fair to close an account without giving a reason? Please tell me this!
22 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Alexandra!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
XtraSpin Team
Absolute SCAM
Absolute SCAM, do not give them any money! Took the money from my son then shut his account down and didn't refund!
6 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Lindsey!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
XtraSpin Team
Resposta da Xtraspin
Hello, Lee!
We are sorry that our site did not meet your expectations.
Please be assured that the games on our platform on our site are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. We strongly encourage responsible gaming and advise you to play within your means.
Best regards,
XtraSpin Team
Terms and conditions
Having read the terms and conditions it says that players from the UK is a restricted country and not allowed to deposit and play for real money games.
The casino cannot guarantee the successful withdrawals in the event that a player breaches the restricted countries policy.
Think about it !
21 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Gorgee!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
XtraSpin Team
Was very help ful and sorted my problem…
Was very help ful and sorted my problem out on quick time
21 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Can!
Your lovely feedback truly means the world to us. We are thrilled to know you enjoyed your time with us and cannot wait to have you back!
Best regards,
XtraSpin Team
Review
Site has good features but it seems to just take money with no bonuses most I've won is 40 pounds but minimum withdrawal amount is 50 so had to try and get it up but it just took it back need to give it another little tester but not sure about it.
21 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Brandon!
We’re sorry to hear that your experience on our website didn’t meet your expectations.
We always try to reward our customers with good bonuses, moreover, we have daily wheels with their prizes, loyalty program and many other promotions. To check them all, please check our Promotions and Bonus Terms sections.
We operate according to our terms and conditions, which must also be respected by consumers.
The minimum withdrawal amount is specified in our rules, and we are sorry that it did not exceed your expectations.
Best regards,
XtraSpin Team
Excellent site frank was top service
Excellent site frank was top service
21 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Kevin!
We appreciate your kind message so much. Hearing that you had such a great experience makes all our efforts worthwhile. See you again soon!
Best regards,
XtraSpin Team
The service is amazing
21 de abril de 2025
Opinião espontânea
Resposta da Xtraspin
Hello, Mr Claudiu-mihai!
Thank you so much for sharing your experience. It is always wonderful to know our guests had a positive time. We look forward to your next visit!
Best regards,
XtraSpin Team
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