Yampu Tours Opiniões 

353
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TrustScore: 5 em 5

5,0

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Classificada 5 em 5 estrelas

I went on an 11 day tour of Japan in September 2026. Yampu's itinerary was unique and varied, both in terms of activities and accommodations. The local guides were universally excellent. All aspect... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We planned to go 2019. Then covid... Finally 3 years later the trip was fantastic, perfectly organised, all picku-ups and meeting with local staff were perfectly on time and each person very kind. T... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have been using Yampu for close to 20 years to plan our many trips. Stephanie is the most helpful, responsive and thoughtful tour planner! She gave us an itinerary for Japan that exactly met all ou... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We worked with Jose on our Argentina trip and some details got complicated, as the trip had originally been planned by our sister, who could not go at the last moment. Jose spent quite a bit of time w... Ver mais

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With 27 years of expertise, a 5-star Trustpilot rating, and 10 World Travel Awards, Yampu Tours is the trusted choice for seamless, personalized travel. We craft private, luxury experiences across 90+ countries on seven continents, ensuring every journey is tailored to your style. Our clients' testimonials speak to our commitment to excellence—see why discerning travelers choose Yampu for immersive, one-of-a-kind adventures.


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5,0

Excelente

TrustScore: 5 em 5

353 opiniões

5 estrelas
4 estrelas
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1 estrela

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5,0

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4 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Colonial Mexico

Christine was efficient, friendly, knowledgeable and pleasant. What more could one want went seeking help in planning a vacation.

We enjoyed every minute of our trip!

19 de abril de 2018
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Resposta da Yampu Tours

Although Christine is one of Yampu's newest team members, she is a seasoned traveler and trip planner and knows how to create an experiential trip to go without a hitch!

Classificada 5 em 5 estrelas

As a senior solo traveler detailed…

As a senior solo traveler detailed planning was needed for two months in
Belize this winter...It took many weeks of co-operative planning with
considerations of preferences and options as well as special needs.
The trip exceeded my expectations and gave me a feeling of freedom and
emersion in a culture proud of their heritage and natural beauty in spite
of limited materialism. I got to snorkel and had one of the best birding
experience in my many years of travel. Hats off to Yampu....
Joan Novell

19 de abril de 2018
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Resposta da Yampu Tours

We are so happy to hear that you were able to experience Belize thoroughly, Joan! Maggie and the rest of our consultants all pay great attention to detail and want to make sure everyone is able to experience the world without any worries, headaches or discomfort that comes with self-planned travel. Maggie looks forward to assisting with your next trip! Perhaps some shark cage diving in South Africa? 😉

Classificada 2 em 5 estrelas

Reflecting back on the trip

Reflecting back on the trip, we did see a lot and experienced life in Vietnam and Cambodia. I would say that the Yampu agents communication was only fair to poor. We had requested 4 or 5 Star hotels. We did not get the standard we requested (according to our Yampu agent, due to budget) even though no budget was ever discussed. Feeling a bit ripped off on the cost. Advice to all, don't trust what you hear, look up on Trip advisor for cost before you make a decision to purchase. We could have gotten them for $80 - $150 online ourselves - Vietnam and Cambodia is a very inexpensive place to stay! Cancelled fight and Visa issues were of major concern. Others on the trip with a different travel itinerary and different company were rebooked and were instructed correctly on the Visa issue. We paid twice and out of pocket cash - no credit cards taken by airline agent or Visa agent. Indochina associates to Yampu in Cambodia weren't reliable and no follow thru as an escort - we were left at the airport to deal with an Airline Agent on our own - btw, we don't speak the language. We paid for a private tours and driver for this trip. Vietnam was much better than Cambodia. This 2 stars rating of Poor is accurate due to the inadequate experience with a lot of friction.

19 de abril de 2018
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Resposta da Yampu Tours

Mr. Ballmer and the Founder of the company communicated directly, this is a copy of that email; a check was sent to Mr. Ballmer.


Dear Joe,

I am not sure what to say except that I am very saddened by the ultimate outcome of your trip. We did receive the evaluation forms from our local offices that showed you were happy at one point of your trip. I am also very sorry that Stephanie did not get back to you, as I mentioned I was in Mexico until last week and just got back and we were scheduled to review your case. I would like to address each issue individually:

1. Cancellation of the flight. Airlines change flights which is out of our control. It is our company policy to rebook clients in a timely manner and inconvenience them as little as possible. I was advised that our team was there during the entire time to assist you. Your account of this day is different, and we will continue to investigate why. However, you do not need to wait for us to do our investigation we would like to reimburse you now for what you paid $110 out of pocket for the new flight.
2. E-visa: Our confirmation and dossier explained that the e-visa would not work for the river crossing. However, we feel this may have not been clear enough, so we would like to reimburse you the amount of $ 74 for the 2 e-visas.
3. Disappointment with the last transfer in Siem Reap: our team here should have taken you to the airport and helped you with the check in. You were not happy with this service, so we would like to refund you $ 45 for this transfer
4. Issue with the hotels. For this, we take full responsibility, Joe. I have taken the time to go through your emails and you are right there was no mention of budget. It seems like Stephanie originally presented a proposal that included the Belmond however when we presented the new proposal with the cruises that were actually available and extra nights (you needed 2 extra nights in Siem Reap), we tried to keep the price at a similar price you had received and changed the hotel to the Victoria. Note that we did not charge you for the Belmond, but you are right this should have been brought up to you and it was not. For this mishap, I would like to reimburse you the amount of $ 610 which is the difference between the Belmond and Victoria (4 nights). Keep in mind you did not pay the $610 but are trying to make this right so you don’t have a bad memory of your trip.
5. Additionally, when we heard that you were not happy with the long-haul flights with Vietnam Airlines since they could not assign seats, Yampu reissued your flights on Singapore Airlines and we paid all the penalties to reissue your flights. Again, this is something we did to make sure your trip went off on a good start 😊.

The total refund for the mishaps would be $839.

Joe, I know we cannot bring this vacation back, but I do hope this small token from us would help relive those precious memories. Please let me know if you accept and if you feel this would be satisfactory and if so, I will go ahead and request for our accounting department to process the refund.

Classificada 5 em 5 estrelas

Really great experience working with Yampu!

Great experience working with Karolina and the Yampu Tours team for my family's three week trip to Peru, Chile, and Argentina. Seamless connections, very good communication, knowledgeable local guides, and excellent accomodations all added up for a wonderful experience. My wife and I took my older parents and things were scheduled to be interesting enough for everyone to enjoy but not too exhausting that my folks couldn't keep up. The one hiccup we had at a restaurant was addressed very responsibly by Karolina and was very much appreciated. Overall A+ experience and I can't recommend them enough.

19 de abril de 2018
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Resposta da Yampu Tours

Thank you, David!

Karolina is a superstar, especially when it comes to multigenerational family travel. Having children of her own she knows just the right balance of experiences to keep everyone entertained and happy. We look forward to organizing your next family adventure!

Classificada 5 em 5 estrelas

Great people setting this up

Great people setting this up. Great guides on the other end taking care of you!

19 de abril de 2018
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Resposta da Yampu Tours

Thank you, thank you! It helps to have such fantastic travelers to work with as well ;)

Classificada 4 em 5 estrelas

Oman

We enjoyed Oman and liked our 2 guides. The hotels were acceptable and the food was also. We learned a lot, which we always appreciate. The guides exposed us to a variety of experiences, which is what we wanted.
Thank you for arranging this for us.

18 de abril de 2018
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Resposta da Yampu Tours

You are certainly welcome, Irene!

We love to hear when our travelers are able to truly experience their destinations of choice. We look forward to arranging your next experience!

Classificada 5 em 5 estrelas

Personal service was great

Personal service was great. Stephanie was available by email throughout the trip and made adjustments while in country

18 de abril de 2018
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Resposta da Yampu Tours

Great to hear, David!

Whether you're on the plane or in the country of travel, our consultants are always happy to work on making any adjustments and are available to their travelers via email and phone during their travels along with our emergency phone for any hiccups that may occur. :)

Classificada 5 em 5 estrelas

Myanmar, SIngapore & Thailand

Yampu tours did an excellent job putting together our tour. Specifically, Karolina, our Yampu rep, excelled at getting to know us; our likes/dislikes, interests, etc., and constructed a tour that met all of our needs. The sites were amazing, guides were professional and knowledgeable, divers were safe and courteous and everything went off without a hitch.

Further, any changes that were needed or questions we had were dealt with in an expedited manner. Listening and communicating with the customer are huge parts of most jobs, but specifically tourism, and Karolina is great at both.

We intend to use Yampu again in the future, and specifically recommend Karolina for your travel needs.

1 de abril de 2018
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Resposta da Yampu Tours

Thank you so much for your kind review, Jason! The team is happy to know you enjoyed your experiences in Myanmar, Singapore & Thailand. We strive to make sure our traveler's trips go as smoothly as possible, eliminating all stress and worries that come with traveling abroad. Our specialized Tour Consultants, including superstar Karolina, all enjoy creating a genuine bond with their travelers to make sure everything meets expectations and beyond! Karolina and the rest of the team look forward to making your next experience just as unforgettable as the last.

Classificada 5 em 5 estrelas

Had an amazing trip to Chile and …

Had an amazing trip to Chile and Patagonia, thanks to Yampu! They are very,very, well organized, coordinated and efficient. I will be calling Yampu again for my next vacation.

27 de janeiro de 2018
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Resposta da Yampu Tours

Thank you so much for taking the time to let us know how your trip went and the kind words! Ryan and the rest of the team are looking forward to assisting you on your next adventure :)

Classificada 5 em 5 estrelas

Exceeded Expectations!

Sorry it has taken awhile to get back to you but wanted to let know that we had an outstanding trip, thanks to you!! We both feel that every travel detail was seamlessly handled for us so we did not have to think about anything but enjoying our travels. You did an amazing job for us!!



What was an incredible trip to view and photograph chimpanzees and gorillas also tuned out to be a trip to meet and fall in love with the land and people of Tanzania, Rwanda and Uganda! Our guide in Tanzania, Sexton, was delightful and excellent in making sure our experience was exactly what we wanted. Although our time was short with him, we truly enjoyed every minute with him.



We also just couldn't have had a better guide than, Eric Nodorere, who became a very dear friend and cherished travel companion throughout our extended travels through Rwanda and Uganda. Indeed we have never spent so much concentrated time with anyone except our children and wouldn't have had it another way. Eric was very observant and sensitive to making sure everything went perfectly without our even noticing which is the definition of "exceeding expectations"!

24 de janeiro de 2018
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Resposta da Yampu Tours

Hi Deborah,

Thank you so much for taking the time to let us know how we are doing and how your exciting trip went! We love hearing about our guides and the lifelong connections made with them and will of course relay your kind words. Being able to photograph such spectacular creatures must have been an incredible experience! The entire Yampu team really appreciated the videos you shared, allowing us to see your fun filled adventures through your eyes. Stephanie and the rest of the team look forward to helping plan your next stress-free experience in the future!

Classificada 5 em 5 estrelas

Yampu Tours was outstanding!

I loved the printed itinerary you provided. It was helpful and we referred to it often. It had almost all the info we needed. I would recommend adding information in there about cell phone/mobile network coverage. I hadn’t thought about it ahead of time but luckily my phone had a daily TravelPass from a previous trip. Loved the hotels – all were high quality, and in great locations. Loved that the accommodations all included free breakfast! The transportation was really well organized – and made me feel like a celebrity.

1) Airport guide in Santiago was fantastic. When he dropped us back off at the airport, he actually stayed with us and helped us get processed through the ticket counter, and up to the security gate. He went above/beyond
2) I loved that Buenos Aires agency gave us printed vouchers with the specifics of everything – hotel, tours, transportation

City tours were both really great. The tour guides for both Santiago and Buenos Aires were awesome.

Antarctica XXI – Punta Arenas team
I’m glad we upgraded the flight to Antarctica – it added some value. The flight attendant on Antarctica Air was fantastic. The daily events at the hotel were a bit confusing. They didn’t put up notifications about times/expectations until the morning of. I would have preferred they give some notice the day before. The briefing at the hotel was well organized, as was the boot sizing, and the registration.

Antarctica XXI – Cruise team The entire cruise team was fantastic. The expedition staff was incredible – knowledgeable, personable, and everything was safety first.

The rest of the staff (dining, bar, housekeeping, captain) were all also fantastic. My only disappointment was I thought we would be able to get the Antarctic stamps at one/more of the bases on the continent. I had asked during the webinar (provided by Antarctica XXI) and they said we give our passports to the cruise team when we embark (which we did) and get them back when we disembark (which we did). But that THEIR team would get us stamps at a base or two.

At the very least, I wish we could have received the stamps from Russian and Chinese base camps at King George when we landed at the airport. Seems like that would have been easy to arrange.

Amazing trip overall. Yampu did an amazing job of keeping us informed, updated and ready for the trip.

18 de janeiro de 2018
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Resposta da Yampu Tours

Jennifer,

Thank you so much for taking the time to give us such an informative and thorough review! Every detail helps us better improve ourselves and our methods of operation. We aim to make our Yampu Travelers' experiences as smooth and informative as possible. With this in mind, our operations team is continuously at work gathering the most up to date travel information for all of our destinations and will of course work on providing future Yampu Travelers with in depth cell phone and data information. We are also excited to hear that you enjoyed your accommodations as we continuously are researching the best options for our client’s tastes and needs, all with an included breakfast! We do apologize for you not receiving your passport stamps for we understand how important that is to avid travelers to further mark their experiences abroad. We will of course relay your kind review to our local offices including the local guide in Santiago who assisted you through the airport process.

Thank you again for your review! Stephanie certainly looks forward to helping you further with your passport stamp collection in the future!

Classificada 5 em 5 estrelas

Our travel agent

Our travel agent, Stephanie, was terrific. The hotels were very nice. The tour guides were excellent..extremely knowledgeable and very, very nice. The transfers were all on time, efficient and friendly. The tours were tremendously interesting and exactly what we wanted. The entire experience just couldn't have been better.

10 de janeiro de 2018
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Resposta da Yampu Tours

Silota,

We are so glad to hear that you are satisfied with your Yampu experience! Our goal is to make sure our travelers are met beyond expectations and are able to truly experience their destination without a hitch. Stephanie and the rest of us here at Yampu certainly look forward to helping you plan your next travel adventure!

Classificada 5 em 5 estrelas

Rave review well deserved

They booked us tours and travel as requested to Buenos Aires, Iguazu Falls, Santiago and San Pedro de Atacama in Chile. They did a peerless job - just fabulous with terrific people. We were always met on time no matter how late the plane and if we needed them to make a detour they did so willingly. The greatest thing was that they reduced anxiety to zero with regard to travel. The hotels they put us in were such that I would go to all four again in a shot. Yes, use these people!

1 de janeiro de 2018
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Resposta da Yampu Tours

We are so happy to hear you enjoyed your trip! These are certainly some of the greatest highlights of South America so it is key to have everything planned, down to the most minute detail. We are glad to have reduced any anxiety you may have had and taken care of your needs to your expectations!

Classificada 5 em 5 estrelas

2 weeks in India

We had an amazing 2 weeks in India. Karen Butler did a fantastic job of setting up hotels, tour guides, drivers, and visits to many places all the while accommodating a wedding we needed to attend in the middle. We had a blast and would use Yampu and Karen again.

14 de dezembro de 2017
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Resposta da Yampu Tours

Hi Raymond,

Its fantastic to hear you enjoyed your time in India! Such a beautiful country to visit and spectacular destination for a wedding! We look forward to working on your next trip and Congrats to the newly weds!

Classificada 5 em 5 estrelas

Yampu Tours did a fantastic job putting …

Yampu Tours did a fantastic job putting together our tour to Vietnam, Cambodia & Laos. The trip went off without a hitch. We packed a lot of activities into three weeks and the logistics worked out with everything going according to plan.

13 de dezembro de 2017
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Resposta da Yampu Tours

Thank you so much for the kind review, Alan! Maggie and the rest of the Yampu team look forward to assisting you in your next adventure!

Classificada 5 em 5 estrelas

Yampu is the best!

We had an exceptional trip in Egypt coordinated by Yampu. The guides were very knowledgeable. They took care of everything from the minute we got off the plane, personally escorting us through every step of the trip to the time we boarded to go home. Yampu provided great value and would highly recommend them to our friends.

5 de dezembro de 2017
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Resposta da Yampu Tours

Hi Dale,

Thank you for taking the time to let us know how we are doing! We are so happy to hear you enjoyed your trip to Egypt and that all expectations were met. Yampu takes pride in creating dream itineraries and making it as effortless as possible so you can fully enjoy your tailored experiences. Clarice and the rest of the team certainly look forward to helping you plan your next big adventure!

Classificada 5 em 5 estrelas

Thailand

Thank you for a wonderful trip to Thailand.Excellent organization,perfect itinerary,professional,thoughtful and FRIENDLY guides,experienced drivers.Everything went very smoothly without a single hitch.Once again Yampu delivered making our trip memorable.

30 de novembro de 2017
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Resposta da Yampu Tours

Thanks Edoardo! We appreciate you taking the time to let us know how we are doing and are thrilled to hear that you had such an amazing Thailand experience. We hope to continue creating fantastic memories for you in the future, all to Yampu's gold standards!

Classificada 5 em 5 estrelas

One of the very few that will do custom tours

They are very good at putting together custom tours in Central and South America. We have had wonderful experiences with them.

22 de novembro de 2017
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Resposta da Yampu Tours

We greatly appreciate you taking the time to let us know how we are doing and are thrilled that you enjoyed your Yampu experience! Stephanie and the rest of the team look forward to helping plan your next adventures.

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