Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

There is absolutely nothing this product did correctly the first time. And it continues to fail. Many performance issues have been blamed on software, and we get updates almost biweekly. They may or m... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I got the snow blower and mow pro combo. There have been a few hiccups but so far I'm pleased with the performance of the mower. Support has been good responding timely and addressing issues satisfa... Ver mais

Classificada 4 em 5 estrelas

Yarbo uses solid materials to build the machine. I use it solely for lawn mowing only for 0.2 acre yards. After less than ten times of mowing the core machine quits. Yarbo replaced with a one someone... Ver mais

Classificada 5 em 5 estrelas

I have had yarbo running for approx 1 month and I’m impressed by its capabilities. Is it perfect? No, but I had realistic expectations which I think any buyer needs to be aware and reasonable. For th... Ver mais

Informações sobre a empresa

  1. Centro de jardinagem
  2. Loja de corta-relvas
  3. Fábrica de ferramentas e máquinas

Escrito pela empresa

Yarbo is a pioneering technology company leading the way in smart yard maintenance solutions. With a strong focus on independent R&D technology, Yarbo is dedicated to providing smart yard robots that offer a diverse range of multi-functional services. Currently, Yarbo's product lineup includes snow blowers, lawn mowers, leaf blowers, and newly introduced add-ons such as granular spreaders and liquid spreaders, which further simplify yard care tasks. Yarbo's commitment to innovation extends to a broader range of yard maintenance solutions, covering irrigation, debris and leaf vacuuming, plowing, trimming, voice companionship, and more.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

135 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

hit and miss

I’ve been using Yarbo on my rural property for a few months now, and when it works, it’s like magic. But there’s a catch: it requires a lot of babysitting. The battery is a bit of a bottleneck; it takes hours to charge and often gets 'stuck' at a certain percentage, meaning I have to manually send it back out at 50% just to get the job done. The real headache, though, is the navigation. It always tries to take the shortest route home, which usually means slamming straight into a snow wall on my curvy driveway. Once it’s stuck, it drains its battery trying to escape, leaving me to trek out and rescue a heavy, dead robot in the middle of a storm.

2 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased Yarbo snowblower package in…

Purchased Yarbo snowblower package in December2025 hesitantly and it has beyond a doubt proven itself in a central New Hampshire winter setting ! Had a couple of hiccups during initial setup and the support team got me right through them promptly. This machine sits in a semi remote setting on its own and performs regularly and flawlessly so far. I cannot and won't speak for others but my results have saved me countless hours of snow removal. I will say it is working an 1800 square foot paved driveway basically a horseshoe shape .I have taken control of it manually also from over 70 miles away again it did what was wanted. There is a learning curve no doubt but patience will pay off. Although only one and three quarter month owner I`m sold and can't say enough. I hesitated and hesitated for months to make a decision ,read and watched numerous videos and finally decided. Glad I did !

2 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

There is absolutely nothing this setup that is worthy of praise.

There is absolutely nothing this product did correctly the first time. And it continues to fail. Many performance issues have been blamed on software, and we get updates almost biweekly. They may or may not help. Why weren't these fixed before release? Both mowing and snow blowing performance is poor when you eventually get it to work as they say it should. It is mediocre at best. Many parts have failed and continue to fail even after owning for 1.5 years. Many of the marketing promises are just fake. Not going to happen.

23 de janeiro de 2026
Opinião espontânea
logótipo da Yarbo

Resposta da Yarbo

Thank you for taking the time to share your experience. We’re very sorry to hear how frustrating and disappointing your ownership experience has been.
We understand how upsetting it is when a product does not meet expectations, particularly after extended use. Your feedback regarding the setup process, overall performance, and unmet expectations has been noted and taken seriously. These are not the experiences we want our customers to have.
We would appreciate the opportunity to better understand your situation and review your case in more detail. If you’re willing, please contact our support team through the official support channel and reference your Trustpilot review. This will allow us to look into your history and determine what options may be available to assist you.
Thank you again for sharing your feedback. We value hearing directly from our customers, and your comments help inform how we support and improve the customer experience.
Team Yarbo

Classificada 5 em 5 estrelas

Rural upstate NY

Rural upstate NY, gravel driveway that’s uneven. It performs best when I keep the skid/height adjusted and avoid scraping too low. Once I figured that out, it cleared reliably and didn’t get hung up as much as I expected.

14 de outubro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

If it works, great. But tech support is in India...enough said

When it works, it's amazing!
But the customer support is so shockingly incompetent I'm right now considering running a chargeback just to get someone's attention.
1st - Customer support is in India. It's impossible to get someone from the US to help you. Everything is in India. That should say half of the problem.
2nd - My Yarbo ignored the boundaries I set. It fell off my deck 10 feet. Customer support ignored everything I told them about it. To their credit, they sent me a new unit. That was good.
3rd - My Yarbo fell off the deck AGAIN, this time from a different problem (it drove itself over the dock...wtf!). Customer support ignored everything I said and told me "your unit is functioning properly, we've checked everything out." WRONG.
4th - My yarbo consistently says "no GPS signal" and just won't run. But their diagnostics say it has great GPS signal and is completely fine. It can see 24 GPS satellites! But it still won't run because it has "Weak GPS Signal". When I send screenshots of everything (it won't run + all the satellites it sees) Yarbo support (in India of course) tells me "we've checked on everything remotely and your yarbo is just fine. Just run it again and don't worry sir, we'll take care of you." IT WON'T RUN.

This has gone on for 2 months now. Yarbo has outsourced everything to India. They don't care about what's actually happening. They're not interested. Despite my Yarbo not running, they tell me it's fine it's fine it's fine.

5th - they asked for a screenshot of the GPS (RTK) diagnostics so they could see all the satellites. It sees 40! satellites. My Yarbo still won't run and they respond and say "We can assure you your yarbo is fine."
Oh really??? it's fine? Then why won't it run?
$5000 of amazing engineering and zero ability to solve a problem.

12 de janeiro de 2026
Opinião espontânea
logótipo da Yarbo

Resposta da Yarbo

Hello James,

First of all, we’re very sorry to hear about the frustration and difficulties you’ve experienced. We completely understand how disappointing it is when a product with so much potential doesn’t work as expected, and when the support experience doesn’t meet your expectations.

Please rest assured that we are fully committed to supporting you until the issue is completely resolved. We have a structured support system in place that includes first-level technical support, field service engineer (FSE) support, and, when necessary, escalation to our R&D engineering team. Any unresolved or complex issue can and will be escalated to higher levels to ensure it is properly addressed.

At the moment, we’re unable to locate your existing support case in our system using the information available from your profile here. Because of that, we can’t yet review the details of your case or intervene directly to move things forward.

Could you please share your support ticket number with us? Once we have it, I will personally follow up with our field service engineer team to review your case in detail and work toward a proper resolution.

Thank you for your patience, and we appreciate the opportunity to help make this right.

Classificada 5 em 5 estrelas

New England coastal storms = wet

New England coastal storms = wet, heavy snow. That’s the true test. It handled it with fewer clogs than my previous blower. I did one quick pass early, then another later, and the driveway stayed under control.

5 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The mower treads handle Florida sand…

The mower treads handle Florida sand better than most equipment I’ve used. My yard has soft, uneven sandy areas that usually cause trouble, but this machine powered through without getting stuck or slipping around. It’s been a great fit for the terrain here.

6 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I’ve been really impressed with how…

I’ve been really impressed with how easily Yarbo adapts to my uneven terrain. My yard is far from flat, yet it handled all the bumps and slopes without missing a beat. What surprised me even more was the precision with which it avoided all my no-go zones—no wandering, no mistakes. It’s been incredibly reliable and accurate.

26 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I really appreciate the ability to…

I really appreciate the ability to lower the blades and adjust the cutting height remotely—it makes fine-tuning the mow incredibly convenient. The module’s vertical flexibility also helps a lot, allowing it to move up and down to stay even with the terrain, which results in a much smoother, more consistent cut across the whole yard. It’s a level of precision I didn’t expect from a robotic mower.

12 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I love that it doesn’t require a…

I love that it doesn’t require a boundary wire—setup was so much easier than traditional robotic mowers. The battery life is excellent, giving it plenty of runtime to cover my yard, and the app is surprisingly robust with tons of useful controls and visibility. Overall, a fantastic experience.

11 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had a ton of beginner questions when…

I had a ton of beginner questions when setting up the Data Center. The support agent stayed with me step-by-step, even waited while I repositioned the DC outside for better RTK signal. They never rushed me. That patience goes a long way.

27 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Don't waste your money

Don't waste your money. If you have a problem, they'll make an appt for you to speak with customer service...at 2am your time. They'll email you to tell you how they're working on your case, then they'll tell you they can't help you. I have a pile of this crap for sale if anyone is dumber than me and wants to buy it.

24 de novembro de 2025
Opinião espontânea
logótipo da Yarbo

Resposta da Yarbo

Hi Lori, we’re truly sorry to hear about your unpleasant experience. We really want to help make this right, but we are currently unable to locate your support ticket in our system, so we’re not able to move forward with the next step yet.

Could you please share your support ticket number with us? This will help us investigate what went wrong and provide a proper follow-up.

We also apologize for the inconvenient call time. We will look into this arrangement as well. It may have happened because other available time slots were already taken, but we will double-check to ensure there was no scheduling issue.

Thank you for your feedback, and we hope to clarify this matter as soon as we receive your ticket information.

Classificada 3 em 5 estrelas

No response

Unfortunately, they do not respond to emails. What a shame! This is absolutely unprofessional behavior!

I sent the e mail again to your support , my mail address ends with gmx.de

25 de outubro de 2025
Opinião espontânea
logótipo da Yarbo

Resposta da Yarbo

Hi Simon,

Firstly, please rest assured that we always respond to every support email we receive. We are here to answer your questions and help resolve any issues you may encounter.

To better understand the situation, could you please let us know which email address you used to contact us? This will help us check whether there were any communication issues on our side. Since we were not able to locate any email from you in our system based on your current ID, we are unsure how to assist without more details.

If you have any questions, please feel free to reach out to us at support@yarbo.com. Our dedicated support team is available to reply within 24 hours.

Thank you for your understanding.

Classificada 4 em 5 estrelas

The app interface is intuitive and the…

The app interface is intuitive and the online community is super helpful. I learned a lot from other users about mapping and route optimization. It’s fun to see everyone’s setups. For the product itself, still room for improvement but I am loving it so far.ez

4 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

J’ai acheté le Yarbo avec le module de…

J’ai acheté le Yarbo avec le module de tonte dans le but de tondre un terrain d’environ 5000 m2. J’ai choisis ce modèle car le terrain n’était pas parfait, et l’argument d’avoir un modèle tout terrain m’a convaincu… grosse erreur! Il se bloque régulièrement, les lames cassent et se retrouvent disséminées dans le jardin! Aucun geste commercial de la part de mon revendeur Anne Faye à Lisieux ni de la part de Yarbo. Seule solution proposée par Yarbo : enlever les protections de sécurité du module de tonte afin de limiter les bourrages… conseil que je n’ai bien évidemment pas suivis avec des enfants en bas âge qui pourraient se trouver sur le chemin de la machine. Bref un SAV et commercial honteux, à fuire!

10 de junho de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Long rocky start but improving.

The company had what I thought was a solid design and great features. Unfortunately a lot of the features never worked as advertised. I was able to get it to work reasonably well with the lack of promised features which saves this rating. I don’t feel this was built for long term due to many failures and loss of functionality. I have had to have multiple components replace. The service team has been a bit of a joke but generally in the end they do the right thing and fix and or replace the bad components. The shipping team at one point was atrocious they have somewhat improved over time. In a nutshell the company seems to be trying to do right and improve but have still not completely won my trust back. I have no choice but to stick with them because it’s too late to turn back now.

9 de novembro de 2025
Opinião espontânea
logótipo da Yarbo

Resposta da Yarbo

Hello Trent,
Thank you sincerely for your honest and thoughtful feedback. As a young company with an innovative concept, Yarbo has indeed faced many challenges this year. Our ambition is to become the best yard solution for everyone who needs it, and we know there’s still a long way to go.
We understand that product performance, customer service, and delivery have been key areas of concern, and we truly appreciate you taking the time to share your experience. Please know that we carefully review every piece of feedback we receive and use it to drive improvements.
We’re always open to advice that helps us grow, and we deeply appreciate your patience and continued support along the way. With each software update and every internal process optimization, we’re working hard to become the five-star brand you can fully trust — and we hope that day isn’t far away.

Warm Regards,
Team Yarbo

Classificada 5 em 5 estrelas

Our backyard has two slopes with a…

Our backyard has two slopes with a flatter section in the middle, so I was a bit nervous about how Yarbo would handle it. In the beginning, it slowed down a lot on the steeper part, then recovered once it reached the flat area. I reached out to support, and they suggested reducing the mowing speed and slightly adjusting the entry angle when it approached the slope. I tried that once, and honestly - it fixed the issue completely.
Now it moves smoothly across the entire yard, no hesitation at all. The battery life is also better than I expected - it starts at 100% and usually finishes my whole backyard with around 40% left. Docking has been spot-on every time, even after long runs.
Overall, I’m really happy with it. Yarbo has turned mowing on uneven terrain from a chore into something I barely think about anymore - it just works.

11 de outubro de 2025
Classificada 5 em 5 estrelas

Yarbo’s been great!

Yarbo’s been great overall - the machine works really well and support is super knowledgeable. My only wish is that the technical support meeting slots were a bit easier to book or had more open times, since they fill up fast. Other than that, really happy with the experience!

4 de novembro de 2025
Classificada 5 em 5 estrelas

I’ve been showing off my Yarbo to just…

I’ve been showing off my Yarbo to just about everyone in the neighborhood — can’t help it, I’m a bit of a tech nerd. It’s awesome sharing the latest smart yard tech and watching people’s jaws drop when they see it mowing or blowing snow on its own. Already got a few neighbors hooked on Yarbo too!

14 de outubro de 2025
Classificada 5 em 5 estrelas

Honestly I was a bit scared my wife…

Honestly I was a bit scared my wife would yell at me for buying another “expensive gadget,” but after a whole summer with the Yarbo mower, she’s actually the one showing it off to the neighbors! Lawn looks great, no more weekend arguments about mowing — happy wife, happy life 😅

22 de outubro de 2025

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais