Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
2,7
6 opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Pieprzon* scam oferowali 200darmowych spinów wpłaciłem 50zl i nie wiadomo gdzie te 40zl się podziały na yepp xasuno ich nie ma a oni mają mnóstwo przekierowań transakcja nie dowysledzenia, dramat nigdy nie wpłacajcie tam ani złotówki to zwykły scam!!!!!
Resposta da YEP Casino
Hello, Lisa!
Thank you for your feedback.
We’re sorry to hear about your experience. We take this kind of feedback very seriously. Please contact our support team with the details of your case so we can investigate the situation and work toward a resolution. Our goal is to provide transparent and fair service to all customers.
I had a balance of approximately €3,200 on Yep Casino after depositing over €2,000 of my own money.
When I attempted to withdraw my funds, my account was immediately closed. The casino claimed I violated their terms due to “multi-accounting” or “linked accounts.”
However, I have only ever used one account and have not been provided with any evidence to support these claims. Despite multiple requests, the casino has refused to:
- identify any linked account
- provide any supporting data (IP, device, or payment details)
- clearly explain how I breached their terms
Instead, they repeatedly refer to general terms and state that their decision is final, while withholding my funds.
After further contact, they stated the case would be reviewed within 60 days, which contradicts their earlier position that the decision was final.
At this stage, €3,200 of my funds remain inaccessible.
I would advise others to exercise caution when using this platform, particularly regarding withdrawals.
Resposta da YEP Casino
hello, Daniel!
Thank you for your feedback.
Please note that multi-accounting is strictly prohibited under our Terms & Conditions. For security and privacy reasons, we cannot disclose internal verification details publicly.
For any questions related to your account or case review, please contact our Support Team through the official support channels on our website.
The worst of all
Kyc….its faster to take a visa
Deposits….you are waiting and waiting
So if these are bad imagine the rtp and winning rate
I ask for account closure but no response
Scum!!!!
Avoid avoid avoid!!
Resposta da YEP Casino
Hello, pepe pepito!
We understand your frustration regarding KYC, deposits, and account closure. Verification and payment processing can sometimes take longer due to security checks and payment provider timelines.
Account closure requests are handled in accordance with our procedures, and we can review yours if it is still pending. Please contact our support team with your account details so we can assist you directly.
Oszustwo, mimo wpłacenia 200zł, mnóstwa bonusów itp, nie da sięwygrać, gry są manipulowane, wygrane sie nie naliczają
Support nie pomaga, na mail nie odpowiada.
Resposta da YEP Casino
Hi, Pierwszy! We are sorry to hear about your experience. Our games are regularly tested for fairness, and all bonuses and winnings should be credited according to the terms. If you believe there has been an error, please contact our support team with your account details so we can investigate and resolve the issue promptly.
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.
