yolö creative Opiniões 117

Resposta da yolö creative

Actualizada a 15/04/2026

Thank you for your review, and we’re sorry to hear you feel this way.
We’d like to clarify the situation regarding your order 79745/010426/96. The product you ordered is clearly listed as a special order item with a 1–2 week lead time, which can sometimes cause confusion alongside general stock messaging — we appreciate you highlighting this and will review how this is displayed to avoid future misunderstandings.
Your order was placed on 1st April, and your follow-up message was sent on 2nd April. We were then closed for Good Friday, which has slightly impacted response times. At the time the review was posted, your message had only been with us for one working day, and we always aim to respond as promptly as possible.
Please be assured your order is in progress, and we have already taken steps to expedite this for you where possible. We are a genuine business and fully committed to fulfilling all customer orders.
We understand your concerns and would welcome the opportunity to resolve this for you. Our team has already reached out via Facebook, and we will continue to keep you updated.

2nd and final reply -

Thank you for your follow-up.

We would like to clarify the situation regarding your order 79745/010426/96.

We did receive one initial email from you prior to purchase, which again as previously stated fell just before the Good Friday and Easter bank holiday period, during which we were closed. We responded as soon as we were back and have since also been in contact with you via Instagram, which appears to be your preferred and only method of communication.

The product was clearly marked in red text as a special order item with a 1–2 week lead time, and based on this, your order was being processed accordingly. Despite this, we made efforts to expedite your order and also added a £20 goodwill credit to your YOLO account which you was advised of.

Following your latest review and request, we have now cancelled your order and issued a full refund. There had been no prior direct request for cancellation before this, but we have actioned this immediately to resolve matters for you.

The £20 credit will remain on your account should you wish to use it in the future.

We are sorry that you feel dissatisfied, however we have responded, taken action, and resolved this as requested. Should you have any further queries, we remain available to assist.

Resposta da yolö creative

2/03/2026

We are very sorry to read your review and are concerned by your comments.

We have not received any direct contact from you regarding this matter prior to this review being posted. Since seeing your review, we have been attempting to contact you consistently for the past two weeks via phone and email in order to resolve this as quickly as possible. Unfortunately, we have not received any response. We have also left voicemails requesting that you get in touch with us.

We take customer service extremely seriously and would never ignore a customer request. If there has been any delay, we are more than happy to investigate and resolve it immediately, including arranging cancellation and refund if that is your preference.

Please contact us directly at hello@yolo.co.uk or call us on 07777712223 so we can resolve this without further delay. We are fully committed to finding a solution.

Resposta da yolö creative

Actualizada a 4/04/2026

Thank you for your feedback.

We’re sorry to hear that you experienced difficulty with the payment process. We have not received any widespread reports of payment failures, but we take this seriously and would appreciate it if you could contact us directly with further details (time of transaction attempt, card type, any error message received) so we can investigate this with our payment provider.

Regarding Danish VAT and customs handling fees, as a UK-based business shipping internationally, VAT and import handling are applied according to the regulations in the destination country. Orders shipped to Denmark may be subject to local VAT collection and carrier processing fees, which are unfortunately outside of our control. The 160 DKK fee you mention is a customs handling charge applied by the courier or Danish customs authority, not a charge retained by us.

We fully understand that additional import fees can be frustrating. However, these charges are determined by local authorities and shipping providers, and are not something we impose or profit from.

If you would like to discuss your order further, please contact us directly with your order number and we will be happy to review everything for you.


*****
Hej,
Tak for din feedback – vi er kede af at høre om din oplevelse.
For at vi kan hjælpe dig bedst muligt og få løst sagen, må du meget gerne sende os dit ordrenummer.
Vi ser frem til at høre fra dig, så vi kan finde en løsning hurtigst muligt.
Med venlig hilsen
YOLO Creations

Resposta da yolö creative

2/03/2026

Thank you for your review, and we completely understand your disappointment.

We sincerely apologise that the item you ordered was placed on back order. While stock issues can occasionally arise due to supplier delays or high demand, we fully appreciate how frustrating this is — especially when you’re expecting your order to be available.

As a gesture of goodwill for the inconvenience caused, we would like to offer you a credit on your account to use against your next order. Please contact us directly with your order number so we can arrange this for you promptly.

We truly value your custom and appreciate your understanding, and we hope to restore your confidence in us on your next purchase.

hello@yolo.co.uk
+447777712223

Resposta da yolö creative

2/03/2026

Thank you for your review.

We are very concerned to read this, as we have received no prior contact from you regarding any issue with your order. If an item was missing or incorrectly sized, we would have expected to be contacted immediately so we could investigate and resolve the matter.

All of our vinyl is quality checked before dispatch, and sizing is cut according to the specifications ordered. We do not manufacture the material ourselves but supply from established brands and batches that are widely used within the industry.

As you have not provided an order number or any specific details, we are currently unable to trace your purchase or verify the issue. Please contact us directly with your order number, photos of the sizing issue, and details of the quality concern so we can properly investigate.

We are always willing to review genuine issues, but we do require customers to contact us directly so we can offer a fair and appropriate resolution.