You Know Who's Opiniões 

3647
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer w... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I don’t know why I keep ordering from here because I’ve ordered probably 10 times and had 1 or 2 orders that were correct! Items missing, wrong sizes, this time I’ve got a missing t shirt I ordered... Ver mais

Classificada 5 em 5 estrelas

Great customer service Recieved my 1st order and one item was missing, I emailed and with in 2 days it was sent to me. The quality on the clothes I had was fabulous and the prices so cheap. May take... Ver mais

Classificada 5 em 5 estrelas

The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de moda feminina
  2. Loja de roupa

Sobre You Know Who's

Escrito pela empresa

High street brands for less.

You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.

Products are available both online and in a physical You Know Who`s shops across United Kingdom.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 65% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(3647)

305 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Not all as it seems, it can be too good to be true!!

Delivery service a joke payed for next day and it took 3 days to come!! I understand that sometimes it’s down to the courier but use a reliable company. Both parcels damaged, also wanted to review items I have brought, overall a somewhat acceptable items but some were just low in quality what I would expect from a back street, even lower cost retailers have standards but these were nothing of the sort, just unhappy I was unable to leave a review to warn others of the low cost material.

14 de junho de 2026
Opinião espontânea
logótipo da You Know Who's

Resposta da You Know Who's

Thank you for your feedback, and we’re sorry to hear about your experience with both delivery and the items received.

We understand your frustration with the delay and damaged parcels, and we’re also sorry to hear you were disappointed with the product quality.

As a reminder, we do offer a free 14-day returns service for any unsuitable items. If you would like to contact our Customer Service team, we can also assist with any damaged parcels and arrange the appropriate resolution for you.

Your comments have been noted and will be shared with the relevant teams.

Classificada 1 em 5 estrelas

Compliance regarding online return policy

I am writing this review to express my concern regarding a notice currently displayed on your online product pages showing: "PLEASE NOTE THIS IS A SALE ITEM AND CANNOT BE RETURNED."
As an online retailer operating in the UK, this policy directly violates the Consumer Contracts Regulations (2013). Under UK law, consumers purchasing goods online have an unconditional statutory right to cancel an order and return an item within 14 days of delivery for a full refund, regardless of whether the item was purchased at full price or as a "sale item."

Your online store was recently investigated by the Martin Lewis and the MoneySavingExpert team (requested by myself) and I was advised that this misleading information was removed from your website however you still seem to be in breach of UK consumer protection laws.
Could you please clarify why this text is being displayed on your website, and confirm that this will be removed and your team honors the statutory 14-day online return window for all items purchased via your website, including sale items?

13 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Usually i would give five stars but…

Usually i would give five stars but very disappointed to learn they have removed free delivery and are not advertising this on their website!

11 de junho de 2026
Opinião espontânea
logótipo da You Know Who's

Resposta da You Know Who's

Thank you for your feedback, and we’re sorry to hear you were disappointed.

Due to the current financial climate and increased operational costs, we have unfortunately had to make changes to our delivery options and are no longer able to offer free delivery. We do appreciate that this is a change for our customers and understand your frustration.

We are working to ensure all delivery information is clearly displayed at checkout so there is full transparency before an order is placed. We still aim to offer great items at low-cost prices and continue to focus on keeping our products as affordable as possible.

Thank you again for taking the time to share your feedback.

Classificada 4 em 5 estrelas

Very pleased with my order ….. Except

Would have given 5 ⭐ only I had a problem with delivery. Very pleased with the products and received a refund on my delivery very quickly. Will certainly use again only won’t bother paying for the next day delivery again.

4 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I purchased items on the 6th june 2026

I purchased items on the 6th june 2026, amount 27.99
Why are you taking two payment out for my purchase .
My bank account is saying
Paypal (KGB FASHION) £27.99
And also another payment
Paypal(KGB FASHION KG) £27.99
I would like someone to contact me please ,I have sent a message from the site as that all i can do , there is no phone number or email address. This is disgusting and you advertise this all on social media .
I am contacting my bank and paypal today .
Will never use the site again after this. Ripping people off. And no contact t details.

6 de junho de 2026
Opinião espontânea
logótipo da You Know Who's

Resposta da You Know Who's

Hi there,

Thank you for your review.

The two payments on the PayPal account is a visual error on PayPal's end. 

I can confirm that only one of these charges will go through.

The pending charge will not leave your account and only one order will be processed / sent.

Hope this clears things up.

Classificada 5 em 5 estrelas

Excellent

Ordered some Silent Night pillows, fantastic price, arrived in 2 days and they are brilliant (and were a lot cheaper than elsewhere) - recommended.

31 de maio de 2026
Opinião espontânea
logótipo da You Know Who's

Resposta da You Know Who's

Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!

Classificada 1 em 5 estrelas

I placed my first order with You know…

I placed my first order with You know who's and after 2 weeks of liasing with Evri my parcel was declared as lost. You know who's said I could have a replacement parcel or a refund. I opted for a replacement parcel which arrived pretty quickly. The item I wanted the most was missing from the parcel !!. I emailed them which each time I sent an email took 2 or 3 days to respond to. They said that all items had been picked and packed which seemed to make out that I was lying about the missing item. !!. They then emailed saying that the money for the missing item had been refunded when they still had some in stock ! I didn't want a refund. I wanted the item. The order I placed was mainly because I wanted them. What a joke. So frustrating

14 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good value site

Good value site - easy to order and return items

20 de maio de 2026
logótipo da You Know Who's

Resposta da You Know Who's

Thank you for your fantastic review! We're delighted your order met your expectations. We truly appreciate your custom and look forward to serving you again.

Classificada 5 em 5 estrelas

The cushions/pillows were fabulous

The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see that coming, but it wasn't excessive. Very happy with my shopping.

20 de maio de 2026
logótipo da You Know Who's

Resposta da You Know Who's

Thank you for your fantastic review! We're delighted your order met your expectations. We truly appreciate your custom and look forward to serving you again.

Classificada 5 em 5 estrelas

I so happy ordering from company,,the…

I so happy ordering from company,,the delivery and packaging is very great, value for the money as described on the website will continue to place my order there thank you.

20 de maio de 2026
logótipo da You Know Who's

Resposta da You Know Who's

Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!

Classificada 5 em 5 estrelas

Happy customer

Easy to use website. Jacket I ordered fitted perfectly and was an amazing price. Fast delivery and well packed. Really good website.

20 de abril de 2026
logótipo da You Know Who's

Resposta da You Know Who's

Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!

Classificada 4 em 5 estrelas

Good quality products and a good…

Good quality products and a good bargain too especially with having kids and in today's prices, its a little hit and miss on some things and sizes but I always keep an eye on the site. Also delivery is well timed too

27 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality

Very disappointed with the quality of the quilt covers I bought from this site, one has a very large fault right across it and the other has not been sewn properly
Won’t buy from them again!!

21 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Prices!

Great prices on a wide variety of branded goods. Easy to navigate website, quick delivery and simple return procedure. What's not to like?

20 de abril de 2026
logótipo da You Know Who's

Resposta da You Know Who's

Thank you for your positive feedback :)

Classificada 5 em 5 estrelas

Great value, don’t miss out

This is the 3rd time I have ordered from them, great quality for a great price. Will be ordering a lot more. Deliveries are very quick.

20 de abril de 2026
logótipo da You Know Who's

Resposta da You Know Who's

Thanks for the 5 stars! Your support means a lot to us

Classificada 2 em 5 estrelas

Quality of products are cheap and nasty…

Quality of products are cheap and nasty .
Received incorrect items
Will not use them again

30 de abril de 2026
Opinião espontânea
logótipo da You Know Who's

Resposta da You Know Who's

We’re really sorry to hear about your experience. This isn’t the standard we aim to provide. Receiving incorrect items and being disappointed with the quality is understandably frustrating. Please contact our customer service team so we can put this right for you as quickly as possible

Classificada 2 em 5 estrelas

I didn't receive my last order as this…

I didn't receive my last order as this company uses a courier that more often then not either lies about delivery or misplaces parcels. I ended up claiming my money back through PayPal as I gave up in the end.

I have decided not to re-order or buy from this company again for several reasons. The main one is the courier (I will NOT be paying extra for next day delivery or another courier). Next reason: there is not enough information on sizing so it is hit and miss if things fit. Also detail on brand, fabric etc as quality and fit can vary so much. In one store I can be a different size to another for example.

Like many others, I can't afford to pay someone money to then have to wait a long time for delivery of goods and then to wait for a refund when things don't fit or aren't the quality we hoped for. So I'll stick to shopping with companies I already know and trust, and have easier/quicker delivery and return options.

16 de março de 2026
Opinião espontânea
logótipo da You Know Who's

Resposta da You Know Who's

We’re really sorry to hear about your experience. Not receiving your order and the issues with our courier are understandably frustrating. We also appreciate your feedback on sizing and product details, and we’re working to improve these areas.

Our customer service team is on hand to deal with these issues, and we hope you’ll consider giving us another chance in the future.

Classificada 1 em 5 estrelas

Terrible 

Well put an order in, never arrived and the customer service is terrible, ordered on 8th and now the it’s the 22nd and still waiting. Have sent emails and you are lucky if they reply to them , if they do reply it takes them 2-3 day each time. Would not recommend to anyone.

22 de abril de 2026
Opinião espontânea
logótipo da You Know Who's

Resposta da You Know Who's

We’re really sorry to hear about your experience and understand how frustrating this must be. We were actively working with the courier to locate and deliver your parcel; however, their responses and investigations can take up to 48 hours, which can unfortunately cause delays.

We can see your parcel was delivered on 22/04, and we sincerely apologise for the delay with DHL. Our customer service team always aims to respond within 24 hours; however, information provided by the courier can sometimes take longer to receive. Your feedback is important, and we hope you were satisfied with your items.

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