youproxy.io Opiniões 

Resposta da youproxy.io

14/07/2025

Hello!
We're really sorry to hear about your experience.

If you experience issues with a proxy, you have the full right to request a replacement or compensation. If the support agent failed to provide you with a proper response in such a situation, we would like to review your chat and check whether there were any violations in the handling of your case.

If the issue is still unresolved, we’ll be happy to offer you different solutions and compensation for the inconvenience.
Please provide the email you used to place your order so we can review your conversation with support and check the status of your proxy.

Regards, Youproxy

Resposta da youproxy.io

7/07/2025

Hello!
We’re truly sorry to hear about your experience. If the proxy you received does not match your order, you absolutely have the right to request a replacement or a full refund.

Please note that in some cases, location mismatches may occur due to outdated IP databases used by certain websites or services. This can result in a proxy appearing to be from a different country, even when it isn’t. However, we can always help select a proxy that’s specifically optimized for the website you need to work with.

To assist you further, please provide the email address you used when placing your order. We’ll investigate the issue, confirm the details, and provide a suitable resolution based on your preference — whether it’s a replacement or a refund.

Regards, Youproxy

Resposta da youproxy.io

16/05/2025

Hi!
We're sorry to hear about your experience and truly regret any inconvenience caused.

Usually, our proxies work reliably, and support responds within a reasonable time. Please note that you may face issues with your proxies due to various external factors such as ISP restrictions, target service blocks, or local configuration issues and others.

However, if the issue was caused by our service, you're entitled to a free proxy replacement or a refund. If you didn’t receive a response from support, that’s not the level of service we aim to provide, and we will investigate this. Please provide the email address you used for your order so we can locate your account, check what happened, and offer you the appropriate compensation.

Regards, Youproxy

Resposta da youproxy.io

28/03/2025

Hello!

We're really sorry to hear about your frustrating experience, and we deeply regret that our service didn’t meet your expectations. We understand how crucial it is to have stable proxies, especially for sensitive tasks where even minor disruptions can cause significant issues.

Usually our proxies work stable, but in case of technical problems we immediately do everything we can to solve these problems as quickly as possible. Unfortunately, in very rare cases, a server may experience a critical failure and cannot be restored. In such situations, an automatic replacement is issued, as it becomes technically impossible to recover the previous IP.

We sincerely apologize for this situation, and we'd like to do everything we can to make up for your negative experience. Please specify the email you used when placing your order and we will see what kind of compensation we can offer you.

Resposta da youproxy.io

24/02/2025

Hello, thank you for your review.

We have studied your feedback and we are sorry to hear that you encountered problems using our service.
We will review your contact with the operator for irregularities and if there were any, we will take appropriate action.
The fact that you are marked as a bot on the site can depend on many reasons, and to understand the problems we need to familiarize ourselves with your order and find out what site you are working on.

Please provide your email address so we can discuss a solution to your problem with you.

Regards, Youproxy

Resposta da youproxy.io

17/04/2025

Hello!
We’re sorry to hear that the maintenance period affected your experience. We understand how important stable and uninterrupted proxy access is, especially for continuous tasks. We apologize for the inconvenience.

Usually our proxies perform reliably, but in rare cases, a server may begin to work unstably. When that happens, we do our best to resolve the issue as quickly as possible, and if the problem repeats, we simply stop working with servers that show a drop in quality in order to maintain the high standards of our service. We continuously work to minimize such situations, and if you’ve experienced any issues, we’re always ready to offer you fair compensation.

Please provide the email address you used for your order, and we will contact you to offer compensation for the inconvenience and discuss possible solutions to your issue.

Regards, Youproxy

Resposta da youproxy.io

18/11/2024

Hello, thank you for your review.

We will definitely look into your correspondence with the support team, and if we do find poor quality advice on our part, we will take the necessary steps to resolve the issue. If your problem is still relevant and you need help in solving it, please ask us for details of your order and we will help you.

Regards, Youproxy