You Turn Neon Opiniões 

Resposta da You Turn Neon

19/05/2021

Hello,

Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.

Having read through the correspondance, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.

We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.

We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.

In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.

We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.

As a team, we want to apologise to you personally, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.

Best wishes,

Stella
Customer Service Manager

Resposta da You Turn Neon

19/05/2021

Hi Rachel,

Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.

Having read through the correspondance, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.

We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.

We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.

In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.

We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.

As a team, we want to apologise to you personally Rachel, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.

Best wishes,

Stella
Customer Service Manager"

Resposta da You Turn Neon

19/05/2021

Hi Talia,

Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.

Having read through the correspondence, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.

We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.

We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.

In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.

We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.

As a team, we want to apologise to you personally Talia, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.

Best wishes,

Stella
Customer Service Manager"

Resposta da You Turn Neon

Actualizada a 19/05/2021

Hi Michelle,

Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.

Having read through the correspondance, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.

We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.

We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.

We're happy to say that the backlog has now been filled & I can see you have your sign... I hope you love it! Let me know if not for whatever reason?

In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.

We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.

As a team, we want to apologise to you personally Michelle, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.

Best wishes,

Stella
Customer Service Manager"