Zeropenny Opiniões 14

Resposta da Zeropenny

5/03/2026

Thank you for your review. Because accusations such as “theft” and “scam” are being made publicly, it is important to clarify the facts.

This review appears to come from a partner involved in the same project referenced in other reviews, which may give the impression of multiple separate experiences when they are actually related to the same engagement.

During the project, our team experienced repeated abusive behavior, including:

• Direct insults and name-calling toward staff
• Racist remarks toward team members
• Threats to “ruin” our business and get our accounts/domains banned
• Blackmail attempts demanding refunds while threatening negative campaigns online
• Coordinated posting of negative reviews across platforms (Trustpilot, Reddit, BHW)
• Harassment through repeated aggressive messages and calls

All of these communications are fully documented.

The service itself was conducted under a signed agreement that clearly outlined the campaign setup timeline (10–14 business days), scope of work, and refund policy before payment was made.

Despite the hostile behavior, our team continued to communicate professionally and process the project. When a refund was later requested, we still issued remaining ad spend refunds and a partial management fee refund according to the agreed policy.

False accusations combined with harassment and threats do not reflect the documented timeline, the agreement, or the actions taken during this project.

— Zero Penny Team

Resposta da Zeropenny

19/03/2026

Thank you for your review. Because accusations such as “theft” and “scam” are being made publicly, it is important to clarify the facts.

This review appears to come from a partner involved in the same project referenced in other reviews, which may give the impression of multiple separate experiences when they are actually related to the same engagement.

During the project, our team experienced repeated abusive behavior, including:

• Direct insults and name-calling toward staff
• Racist remarks toward team members
• Threats to “ruin” our business and get our accounts/domains banned
• Blackmail attempts demanding refunds while threatening negative campaigns online
• Coordinated posting of negative reviews across platforms (Trustpilot, Reddit, BHW)
• Harassment through repeated aggressive messages and calls

All of these communications are fully documented.

The service itself was conducted under a signed agreement that clearly outlined the campaign setup timeline (10–14 business days), scope of work, and refund policy before payment was made.

Despite the hostile behavior, our team continued to communicate professionally and process the project. When a refund was later requested, we still issued remaining ad spend refunds and a partial management fee refund according to the agreed policy.

False accusations combined with harassment and threats do not reflect the documented timeline, the agreement, or the actions taken during this project.

— Zero Penny Team