Zero Waste Group Opiniões 

3276
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutely fantastic service. My daughter dropped her phone down a portaloo. When they came to empty it (Richard Simmonds) cleaned her phone, and posted it back to her, including paying for postage an... Ver mais

Classificada 5 em 5 estrelas

Zero Waste Group came this morning to clear our garden which was a thorough mess. Ben and Dan phoned about 30minutes before arriving and they did an amazing job. Dealing with this company is very eas... Ver mais

Classificada 5 em 5 estrelas

Good communication and great service. Needed help clearing items from a container storage unit so ability to book a two hour collection window really helpful. The guys phoned ahead and completed the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

John and Craig helped clear out my parent's home in Warley, Brentwood Essex and they were fabulous. Punctual, polite and good-humoured to boot! Nothing was too much bother or complicated for them. The... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Acção de despejo
  2. Recolha de lixo
  3. Serviço de gestão de resíduos

Sobre Zero Waste Group

Escrito pela empresa



Responsive and ethical waste clearance by Zero Waste Group®


All customers receive a receipted invoice, a duty of care waste transfer note and a job card including before and after photos of their collection including a photograph of their waste on our truck.

Reliable waste clearance

Our fleet of specialist waste clearance vehicles and highly trained teams remove tonnes of waste every day from businesses and homes across the UK.

Ethical and legal disposal

The majority of waste collected is either re-purposed or re-cycled with a minimum ending up in landfill or waste to energy.

Fully evidenced collections

Our collection teams and office staff use the very latest technology to ensure high levels of customer satisfaction. Waste transfer note, before and after photographs and fully receipted invoice are provided with every collection.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

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4,7

Todas as opiniões

(3276)

12 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Absolutely fantastic service

Absolutely fantastic service. My daughter dropped her phone down a portaloo. When they came to empty it (Richard Simmonds) cleaned her phone, and posted it back to her, including paying for postage and insurance. Of which he wouldn’t take a penny. Now have one very happy teenager. Outstanding service. Thanks Richard

11 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Friendly and positive - nothing was too much trouble

Fantastic experience with Steve and Jade from Zero Waste with a particularly difficult house clearance. Nothing was too much trouble, and their attitude was never anything short of cheerful, helpful and reassuring. They went above and beyond on an extremely hot day, making the whole experience positive in every way. If the need arises in future, I will definitely be giving Zero Waste a call.

22 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

5* Service!

Phoned at 9.30am, waste collected at 11am! Brilliant service from booking to collection

23 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service from Zero Waste

Booking service was excellent and very good comms throughout. Really nice knowing when the team was twenty minutes from our door. They couldn't have worked faster to clear our waste and were also very good humoured and friendly . We're so pleased this company is working in our area.

30 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Easy to book by phone.

Easy to book by phone. Paid for a time slot plus deposit. Only two or three days notice. Very professional polite team arrived on time in a Zero Waste marked vehicle. Took photos of items and sent to offices. Then told exactly how much I would have to pay. Quickly loaded items . I phoned office to pay after they had gone. A very easy and good experience.

26 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I cannot fault their service

I cannot fault their service. Professional from the start. Two great employees came to clear a deceased estate house and were wonderfully polite and friendly. Such a refreshing experience. Very respectful. The price quoted was good value but more importantly people who had respect for the circumstances. 100% recommend them

16 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Really happy to recommend Zero Waste…

Really happy to recommend Zero Waste Group - really simple direct booking process with great follow-up communication. A call on the collection day with expected arrival time. The guys doing the collection were polite and friendly, and did a really efficient job of clearing our rubbish ahead of a house move. The pricing was very fair and transparent.

29 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Easy booking process

Easy booking process. Courtesy call to advise their approximate arrival time. Both guys were helpful and efficient with their loading process. I would definitely use Zero Waste again and wouldn’t hesitate to recommend them.

1 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Cancelled - 3 months after still no refunds

Booked on the 27 of may, I cancelled within the cancellation window and I am being challenged that I cancelled within 24h and not a full day, which is incorrect.
3 months and still no refund.
Chased it, and was deducted cancellation fee, despite waiting 3 months for a refund which I still didn’t receive.

27 de maio de 2025
Opinião espontânea
logótipo da Zero Waste Group

Resposta da Zero Waste Group

Hello Jessica. We are sorry to hear that you were disappointed with the service you received. Having reviewed the situation I can see that you have been issued a full refund as a gesture of goodwill despite your late cancellation of your collection. Zero Waste Group.

Classificada 2 em 5 estrelas

Pricing not transparent

Had high hopes based on the reviews but pricing wasn’t transparent.
Booked a house clearance which is itemised and was told I would only pay for what was removed: on the day I had 3 fewer bed bases and 2 fewer bookshelves to be taken away than I had originally booked, so expected a significant refund (even though I added a small exercise bike and rug) but was told on the day that it would be the same price as ‘it’s calculated in cubic metres’ which the driver estimates by looking. Clearly they took away far less than I originally paid for. How is this fair and transparent, when I paid for specific items? I was offered £40 back after sending 3 emails, the first two of which were not answered.

21 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Zero Waste Group

Zero Waste Group came this morning to clear our garden which was a thorough mess. Ben and Dan phoned about 30minutes before arriving and they did an amazing job. Dealing with this company is very easy and straightforward from beginning to end.
They are an ethical and registered company and their prices are very competitive. We shall definitely use them again.

11 de agosto de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

worried about the destination of our sofa

Whilst we were please that a large sofa, up 3 flights of stairs, has been removed we are concerned about the overall concept of this company and what really happens after removal.
First appointment was a failure because of a "flat tyre". Flat tyre is mentioned in a few other reviews, generally on a Friday ... which our was.
Our designer sofa was collected in an open van on a day when rain was in the forecast. A soaked sofa cannot be re-homed. So, we are concerned about what the fate of our sofa is ... hoping it is not fly tipped.
Just not confident ... and it seems subcontractors are used as there was no marking on the truck or acknowledgement that this was from Zero Waste.

7 de julho de 2025
Opinião espontânea
logótipo da Zero Waste Group

Resposta da Zero Waste Group

Hello Nancy, thankyou for your email. We are sorry we were unable to collect on your original booking date due to a tyre failure on a very busy day. I have reviewed our data on tyre failures and Tuesday is the most frequent day for tyres to fail followed by Thursday and then Friday. Unfortunately getting foreign objects in our tyres is a relatively frequent occurrence as our vehicles tend to be visiting waste sites and recycling centers where sharp objects often find themselves on the floor. Ordinarily we would have sent another vehicle to you however as you know we tried to squeeze you in to a busy schedule and our plans were thwarted. For your information everyone who collects waste for us is a full time permanent employee of Zero Waste Group Ltd - we do not use subcontractors. The vehicle used to collect your sofa is a new addition to our fleet and is booked in for full livery within the next two weeks. Your sofa, following collection was transported to a facility in the Twickenham area for onward processing where decisions about it's future will be made - these include donation or incineration. I can assure you that nothing collected by Zero Waste Group Ltd is fly tipped, instead we apply the waste hierarchy to everything we collect in order to ensure ethical and legal re-use or disposal of items. We are happy to provide evidence to you personally of the statements made in this response should you require it however we hope that you may feel slightly more confident that we did not deliberately set out to mislead you in any way. Zero Waste Group Ltd.

Classificada 5 em 5 estrelas

Excellent work

Very good communications before the job was done. The clearance was done very quickly and efficiently. The two staff who did the job were extremely helpful and pleasant. We would highly recommend the company.

6 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We booked Zero Waste Group to clear the…

We booked Zero Waste Group to clear the family home for sale. Both Luke and Brad were brilliant. They listened and delivered happily, joyfully and energetically to all out request.The house was left in immaculate condition and we the family had big smiles. I would definitely recommend and use Zero Waste Group again.

12 de março de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Would never use anyone else for rubbish removal

I have used Zero Waste before but looked around for a few quotes. One company hoicked their online price by 50% then said 'we fix the price when we see the load' (no thanks,been caught like that before), and another one quoted an outrageous price then wanted to 'negotiate.' I gave up and asked ZW to deal with what was a small man with a van load - one of the selling points is that they quote inclusive of VAT and aren't unreasonably high if you don't have much to be removed.
I opted for the cheapest option of wait in all day. Apart from a slight glitch when I checked early in the day and found out I wasn't booked in (hence the 4 stars not 5) which ZW amended immediately to the next day, service was impeccable. Man driving the van was courteous and load (including some very manky carpet) was quickly removed.

26 de março de 2025
Opinião espontânea

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