Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Started using ZFX not long ago and honestly it feels reliable. Charts load quickly and placing orders is simple without any weird delays.

A empresa respondeu

Classificada 1 em 5 estrelas

Saya sangat kecewa mendapati perbedaan bentuk candle EURUSD H4 pada akun ECN Zeal server Live02 dengan MetaQuotes. Perbedaan ini signifikan karena mempengaruhi analisis teknikal berbasis price action... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

ZFX 有很多值得热爱的东西,许多交易者继续看好该服务。 低廉的费用、响应迅速的交易所以及拥有良好记录的开发人员让大多数人喜出望外。 迄今为止,ZFX普遍被认为在其短暂的生命中取得了全面的成功。 大多数支持查询需要通过网站的电子邮件联系表进行。 与大多数主要交易交易所一样,由于需求绝对增加,您可能需要等待一段时间才能得到回应。 有客服聊天机器人可以进入,有些回复是自动的。 令人高兴的... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Saya tidak mendapat informasi ygvjelas mengenai merchandise yg harusnya saya dalatkan dari deposit yg saya lakukan. Dan perhitungan point dari transaksi yg saya lakukan. Saya sdh menghubungi CS dan bi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Instituição financeira

Sobre ZFX

Escrito pela empresa

Zeal group of companies (collectively Zeal Group) is a business portfolio comprising regulated financial institutions (trading as ZFX) and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology, with presence in major global locations.

Founded by a group of veteran traders with decades-long experience in the industry who not only share appreciation for the complexity the world of financial trading itself may present but also have the expertise and commitment to change, Zeal has a deep-rooted existential reason and has set its goal to deliver multi-asset trading services of next level to retail and institutional investors alike.

By not actively assuming market risk, ZFX consistently focuses on sourcing the best prices in the institutional marketplace using cutting edge technology and providing best in class trading services to ensure that the outcome of every trade executed at Zeal is purely the result determined by the market. The transparency in pricing ensures that Zeal is mainly compensated for its broking services through markups.

Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 80% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Beware of Zeal Captial - A Nightmare Experience

I want to share my dreadful experience with Zeal Capital (ZFX), and I strongly advise anyone considering this broker for forex trading to think twice. My interaction with them has been nothing short of a disaster from the beginning, and I felt compelled to warn others.

1. Lack of Transparency:
From the outset, I noticed a severe lack of transparency with Zeal Capital (ZFX). They promised low spreads and quick withdrawals, but the reality was far from it. Hidden fees and unfavorable slippage quickly ate into my profits, leaving me with a bitter taste in my mouth.

2. Poor Customer Service:
The customer service at Zeal Capital (ZFX) is appalling. Whenever I had an issue or question, it took ages to get a response. It seemed like they were intentionally avoiding resolving problems and providing explanations for discrepancies in trades.

3. Shady Practices:
I suspect that Zeal Capital (ZFX) engages in shady practices. My trades are frequently executed at worse prices than the market rate, and it's not a coincidence. I believe they manipulate prices to benefit themselves at the expense of their clients.

4. Withdrawal Nightmares:
Withdrawing funds from my account was an absolute nightmare. The process was unnecessarily convoluted, and it took weeks to see my money. They claimed to have "processing delays," but it felt more like a deliberate tactic to keep my funds tied up in their platform.

5. Unreliable Trading Platform:
The trading platform provided by Zeal Capital (ZFX) is unreliable at best. It frequently experienced outages during crucial trading moments, leading to missed opportunities and financial losses.

8 de agosto de 2023
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

Your feedback is crucial, and we're already taking action to address:

1. Transparency: Reviewing fees and slippage info for clarity.
Customer Service: Enhancing response times and communication.
2. Withdrawals: Streamlining process and improving communication.
3. Platform Stability: Minimizing downtime, especially during key moments.

We understand you have concerns about fair trading practices. We operate under strict regulations and encourage formal complaints if needed. We're always here to improve and regain your trust. Please contact us at cs-ae@zfx.com to discuss further.

Classificada 1 em 5 estrelas

Scammers, stay clear of this broker

All good until I tried to withdraw my profits.
I started with 1000 $.
Did a small withdrawal to test the site, all good.
After a while the capital was up to around 1600 $.
1000$ withdrawal: all good.
Then, a couple weeks later I decided to also move the profit to another broker, so I tried to withdraw the remaining 559 $.
First, they told me I had to provide my Skrill or Neteller account. I told them their regulation never mentions shady external apps to process my money. It simply says all withdrawals exceeding the initial deposit must go straight the bank account.
So they asked for my bank account details. My bank account was already verified, so they already had all the info, but for some reason I still have to provide them again, twice.
Then they told me they ordered the bank transfer and provided a bank statement of the operation. At this point it's pretty safe to assume it was a fake document.
It says the transfer was ordered on july 17, but I still have to receive my money.

So basically these scammers simply give the initial deposit back and refuse to transfer any profit.
The customer service simply keeps repeating the bank transfer is fine on their side, when it clearly hasn't even been ordered.

The good thing is, I always try these shady third-world brokers with small amounts of money, so the loss isn't a big deal.

But this kind of behaviour is disgusting.

17 de julho de 2023
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

We truly apologize for the inconvenience and frustration you experienced with your recent withdrawal. We understand how unsettling delays can be, and we sincerely regret the confusion that arose. Please know that your feedback is incredibly valuable to us, and we've taken every step to ensure such issues never happen again.

We've double-checked everything on our end and are confident the transfer is complete.

Classificada 1 em 5 estrelas

Warning!!! I can not withdraw my deposit

10/3/2022, 11:17:52 Withdrawal Failed
9/2/2022, 13:37:43 Withdrawal Failed

2 failed withdrawals, many times I contacted them via Live chat, and I wrote them an email... for 1 month zero replies!!!??? no communication, the worst support of all brokers I ever used

5 de outubro de 2022
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

Hi,

First please accept our apologize for any inconvenience . We just want to explain you that we have 24 working hour to contact us. So If you have any question or problem please contact us via : cs-th@zfx.com. We will help you as fast as we can.

Best Regards,

Classificada 5 em 5 estrelas

เป็นโบรกที่ดูน่าเชื่อถือดี มี License…

เป็นโบรกที่ดูน่าเชื่อถือดี มี License เลยไว้ใจเลือกใช้ค่ะ มีทีมงานคนไทยคอยช่วยเหลือ คุยง่ายดี ติดต่อสะดวก ฝากถอนก็ง่ายดี ชอบมากค่ะ

21 de março de 2022
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

Delighted you appreciate our Thai support team! We believe in providing local assistance for a convenient and familiar experience. We're happy to hear deposits and withdrawals are easy too - it's all about making trading seamless.

Classificada 5 em 5 estrelas

Trustable Broker

Trustable Broker
Fast deposit and withdrawals transaction, responsive when it comes to customer support and have a diverse list of assets which makes it suitable to trade almost anything you wan

22 de fevereiro de 2022
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

Your satisfaction is our goal! Glad ZFX's speed, support, and options meet your needs. We'll keep innovating to exceed expectations.

Classificada 5 em 5 estrelas

Trustable broker

Trustable broker
I have used ZFX services for 3 months, to be honest, this broker is quite good so far.
Good liquidity, standard spread, fast deposit, and withdrawal. There was once the money had not arrived in my MT4, an online supporter helped explain to me a lot, then it turned out my bank was having maintenance so the transfer was late.
Very supportive staff.

25 de novembro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

We're truly grateful for your trust and your positive experience with ZFX in the past 3 months! Glad you appreciate our liquidity, spreads, speeds, and most importantly, our supportive staff. We're always here to assist, even when it's beyond our platform - like your bank maintenance situation. Thanks for sharing!

Classificada 3 em 5 estrelas

System stable and impressed support team

Even the registration process and Client portal are not much friendly and look professional but support team is very helpful and timely support
I am pleased to receive such support when looking for a broker to corporate

16 de novembro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

Glad you find support helpful! Registration & portal improvements coming soon, thanks to your feedback.

Choose the option that best fits your brand voice and desired level of formality. Remember, even a short response

Classificada 5 em 5 estrelas

ZFX 有很多值得喜爱的地方

ZFX 有很多值得热爱的东西,许多交易者继续看好该服务。 低廉的费用、响应迅速的交易所以及拥有良好记录的开发人员让大多数人喜出望外。 迄今为止,ZFX普遍被认为在其短暂的生命中取得了全面的成功。

大多数支持查询需要通过网站的电子邮件联系表进行。 与大多数主要交易交易所一样,由于需求绝对增加,您可能需要等待一段时间才能得到回应。
有客服聊天机器人可以进入,有些回复是自动的。

令人高兴的是,该网站完全是多语言的,所以大多数人应该用一种或另一种语言相处得很好。 这是 ZFX 作为全球加密货币交易所寻求竞争的另一个真正优势。

28 de outubro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

Thank you for recognizing the value of ZFX's competitive fees, responsive platforms, and our proven track record. We understand your concerns about the primary support channel and potential wait times. We're actively developing solutions, including enhancing the chatbot's functionality and exploring additional contact options. We prioritize transparency and communication, and we appreciate your patience as we work to improve.

Classificada 5 em 5 estrelas

Excellent service

The broker's website lists multiple ways that clients can contact CS team, including online chat and live phone support almost 24/5; FAQs and website client support were satisfactory.

15 de outubro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

We're delighted you appreciate our diverse contact options for reaching our support team! Whether it's live chat, phone, FAQs, or website resources, we prioritize providing our clients with convenient and immediate assistance.

Classificada 5 em 5 estrelas

超级合法

快速提款,24/5,快速响应

15 de outubro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

We appreciate your positive feedback on our rapid withdrawals, 24/5 availability, and prompt response times. We prioritize efficient service and smooth financial transactions for all our clients.

Classificada 5 em 5 estrelas

ZFX is one of the good brokers that I…

ZFX is one of the good brokers that I have ever found to trade.
In the beginning, I had zero knowledge about this market but thanks to the staff, they have worked very hard to support me to get used to the apps, products, trading, etc...
Very impressive

15 de outubro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

We're delighted to hear that our knowledgeable staff equipped you with the skills and confidence to navigate the markets. Investing in client success is core to our values, and seeing your progress from beginner to informed trader is immensely rewarding.

Classificada 5 em 5 estrelas

Untuk pelayanan CS nya cukup responsive…

Untuk pelayanan CS nya cukup responsive yah, ada live chat yang cepet banget balesnya, yaaa sangat membantulah untuk menanyakan informasi yg kita butuhkan, aku sangat terbantu

20 de setembro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

We're thrilled to hear you appreciate our responsive live chat feature! We prioritize offering convenient and immediate support, and we're glad it was helpful for you to easily access the information you needed.

Classificada 4 em 5 estrelas

Dian Mahardhika

This broker has a 24-hour service from Monday to Sunday, making it easier for me to complain or there are obstacles and quickly respond.

16 de setembro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

Thank you for recognizing the value of our extended customer service hours. We prioritize providing consistent and timely support to address any questions or concerns you may have, throughout the week.

Classificada 4 em 5 estrelas

Promo 10% bikin bahagia

senang banget dapat promosi tambahan bonus 10% dari zfx indonesia semoga ZFX indonesia makin jaya

14 de setembro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

Your appreciation of the 10% bonus promotion is most gratifying. We strive to constantly innovate and offer rewarding opportunities to our valued clients.We share your best wishes for ZFX Indonesia's continued success, and we will remain committed to delivering exceptional value and exceeding expectations.

Classificada 5 em 5 estrelas

very good

ใช้งานง่าย ระบบเสถียร เซลน่ารัก

13 de setembro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

Delighted you find our platform user-friendly, reliable, and value-driven! We strive to empower traders with simplicity and attractive opportunities. Thank you for the feedback.

Classificada 5 em 5 estrelas

Instrumen tradingnya lengkap meski akun cent

Enaknya di ZFX bisa trading banyak instrumen pake modal kecil. Akun cent buat pemula bagus banget. Gak ada pembatasan pairnya biarpun cuma akun cent. Dari forex, indeks, komoditas sama saham bisa semua di setiap tipe akun ZFX. Keren!

12 de setembro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

We're thrilled you find our account options convenient and inclusive! Trading any instrument, from forex to shares, with minimal capital is a core value at ZFX

Classificada 4 em 5 estrelas

I like the ECN account

I like the ECN account, raw and low spread suit best for me. Fast withdrawals!

10 de setembro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

Thank you for sharing your preference for our ECN account with low spreads. We're glad to hear it suits your needs. Fast withdrawals are a priority for us. If you have any more feedback or require assistance, please let us know.

Classificada 5 em 5 estrelas

Support team is very engaging and quick…

Support team is very engaging and quick to respond to my needs.

5 de setembro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

Thank you for your feedback. We're pleased to hear that our support team has been engaging and quick to respond to your needs. If you have any further questions or require assistance, please feel free to reach out.

Classificada 5 em 5 estrelas

Great service and nice

Great service, fast withdrawal and deposit with nice rate, user-friendly as well

2 de setembro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

We are overjoyed to hear your positive feedback! Thank you for selecting ZFX as your trading partner.

Classificada 5 em 5 estrelas

ZFX is one of my favorite trading…

ZFX is one of my favorite trading companies, deposits and withdrawals are fast and convenient, and when I encounter problems, the service of ZFX customer service is very good!

2 de setembro de 2021
Opinião espontânea
logótipo da ZFX

Resposta da ZFX

We're incredibly happy to hear that! Your satisfaction with our fast deposits, withdrawals, and top-notch customer service is what motivates us every day. Thank you for choosing ZFX!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais