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Informações sobre a empresa
Escrito pela empresa
Founded in Sweden in 2024, ZØY is a sculptural art jewelry brand shaped by a philosophy of quiet strength. Every collection is created and curated with careful attention to form, materials, craftsmanship, and wearability. We work with designers, artisans, and long-term production partners to offer distinctive jewelry while maintaining a commitment to responsible business practices and continuous improvement. Today, ZØY serves customers across Europe and beyond through its official website, with a strong focus on quality, craftsmanship, and customer experience.
Informações de contacto
Suécia
- zoyjewelry.com
3,5
Aceitável
16 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da ZØY Jewelry
Hi Anna,
Thank you so much! We’re delighted to hear that you love your jewelry. We truly appreciate your kind words and support!
Warmly,
ZØY Team
Never received the parcel
Unfortunately, I had a disappointing experience with this order. I waited almost two months for a parcel worth nearly €200, but it never reached me. As instructed, I checked with my neighbours and contacted local post office and I then waited another month for a second investigation.
The company ultimately decided not to provide either a refund or a replacement. I understand that delivery issues can occur, but I had hoped for a more helpful resolution, especially since I did not personally receive or sign for the parcel.
Sadly, I am now left without both the order and the money I paid. I hope the company will reconsider how similar cases are handled in the future.
26 de julho de 2026
Opinião espontânea
Resposta da ZØY Jewelry
Dear Erna,
We are sorry that the outcome of this matter has been disappointing for you.
After you reported that the parcel had not been received, we promptly opened a formal investigation with PostNord Sweden, which was conducted together with the destination carrier. We also shared the investigation reference with you and kept you updated throughout the process while awaiting the carrier’s final findings.
Following the completed investigation, the official conclusion provided by the carriers was that the shipment had been successfully delivered, consistent with the tracking information available on both carriers’ official tracking websites, and that no delivery irregularities were identified. As our decisions regarding delivery disputes must be based on the official findings of the shipping carriers, we were unfortunately unable to approve a refund or replacement in this case.
We appreciate you taking the time to share your feedback and wish you all the best.
Kind regards,
ZØY Team
Really happy with my purchase and…
Really happy with my purchase and overall experience.
The support team replied almost instantly, and the package was shipped the next day. The earrings are beautiful, packaged really well, and I appreciate all the thoughtful details, like polishing cloth and seed card.
23 de julho de 2026
Opinião espontânea
Resposta da ZØY Jewelry
Dear Valeriya,
Thank you so much for your wonderful review. We’re delighted to hear that you’re happy with both your earrings and your overall experience with us.
It means a great deal to know that you appreciated the thoughtful details, from the packaging to the polishing cloth and seed card. We truly believe these little touches are part of the experience.
Thank you again for your kind words and support. We hope to welcome you back again soon.
Warm regards,
ZØY Team
Super cool!
19 de junho de 2026
Resposta da ZØY Jewelry
Hi Alexey,
Thank you so much for your kind review!
We’re so happy to hear that you think it’s super cool! Thank you for choosing ZØY Jewelry — we truly appreciate your support.
Warm regards,
ZØY Team
Hyvä tuote.!
19 de junho de 2026
Resposta da ZØY Jewelry
Hi Larisa,
Thank you for your kind review! We’re so happy to hear that you’re enjoying your ZØY piece. Your support and kind words truly mean a lot to us.
We hope your jewelry brings you joy for many years to come, and we look forward to welcoming you back again soon. ✨
Warm regards,
ZØY Team
beautiful, but upsetting
I just received my so long waited order, it's so beautiful, but totally broken into two pieces in i in two places.
It's really upsetting and terrible, I don't understand why it was sent me
30 de junho de 2026
Opinião espontânea
Resposta da ZØY Jewelry
Dear Daria,
We are very sorry to hear about your experience.
Every piece is carefully inspected before dispatch as part of our standard quality control process. After receiving your message, we promptly reached out and offered a resolution. We remain committed to resolving this matter and hope to hear back from you so we can assist you further.
Kind regards,
ZØY Team
I picked out beautiful earrings but…
I picked out beautiful earrings but there was no exact measurements or photo of a model wearing these earrings provided. So I reached out to the brand over instagram. They wrote me back in 30 minutes (it was Saturday) and were super helpful, sent me measurements, more pictures and a video. The order was shipped the next day and arrived super quickly. It was packed so beautifully and the earrings are very good quality, look exactly as in the pictures. Also, they considered my feedback and added more photos in the website for a clearer size reference. I cannot wait to order from this brand again.
16 de maio de 2026
Opinião espontânea
Resposta da ZØY Jewelry
Dear Miglė,
Thank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that you are happy with your earrings and that our team was able to assist you in finding the information you needed before placing your order. Providing personal support and helping our customers feel confident in their choices is something we truly value.
We also greatly appreciate your feedback regarding the product photos and size references. Customer feedback plays an important role in helping us improve the shopping experience, and we are glad we could make those updates.
Thank you again for your support and trust in ZØY Jewelry. We look forward to welcoming you back and helping you find your next favorite piece.
Warm regards,
ZØY Jewelry
Stay away!
The photos on the website do not portray the product you actually receive. They give the impression of much larger and higher quality items. I also noticed that some (if not all) of the products lack specific measurements. Be prepared that what you see is not necessarily what you get.
The company also defers their import charges to the customer if you want to return the item. So you have to pay the import fees for them to get their own product back. Legally, they can easily dispute the import charges on their end, but it’s easier for them to make the customer pay instead.
I would advise any and all customers to do thorough research. I found several of their products on Etsy, Temu and eBay. They charge 2100 SEK for the earrings I bought. Found them on Etsy for 250 SEK. This company is not what it presents as and I would advise any and all customers to stay far away from them. I have sent a report to the government consumer organization I Sweden regarding them and their marketing, specifically greenwashing.
26 de maio de 2026
Opinião espontânea
Resposta da ZØY Jewelry
Dear Ronja,
We are sorry to hear that the product did not meet your personal expectations.
As previously communicated, all product photos are photographed by our team using the actual products. Product information and details are provided on the respective product pages.
Regarding the return process, we transparently informed the customer in advance that import-related handling charges may in some cases occur on international returns from outside the EU, as determined by customs authorities and shipping carriers, in accordance with our stated Return & Refund Policy.
We also note that the product purchased was the 925 sterling silver version offered on our website and priced at SEK 1999. We stand behind the quality, materials, craftsmanship, and specifications of the products we offer. Products appearing on third-party marketplaces may differ in materials, construction, sourcing, and overall specifications, and should not be assumed to be equivalent.
We reject speculative claims and allegations made regarding our business and products.
We remain willing to assist with the return process in accordance with our stated policy.
Kind regards,
ZØY Team
The product is perfect but the…
The product is perfect but the trasportation to Estonia took lot os time around 1 week. The birthday passed without my gift,
If transportation can be in three days would be great.
21 de abril de 2026
Resposta da ZØY Jewelry
Thank you so much for your review and kind words about the jewelry — we are truly happy to hear that you loved the product.
We are however very sorry that the delivery time to Estonia caused the gift to arrive later than expected for the birthday. We completely understand how disappointing this can feel when an order is intended for a special occasion.
Your order was dispatched as quickly as possible from our side, but international delivery times within Europe can occasionally vary depending on local postal handling, which typically takes around 3–7 business days. We completely understand your feedback regarding faster shipping and are continuously working to improve the delivery experience.
Thank you again for your support and valuable feedback — it truly means a lot to us.
Warm regards,
ZØY Jewelry
Przepiękna biżuteria.
21 de abril de 2026
Resposta da ZØY Jewelry
Dziękujemy serdecznie za miłe słowa i za poświęcenie czasu na pozostawienie opinii. 🤍
Cieszymy się ogromnie, że biżuteria przypadła Pani do gustu. Mamy nadzieję, że będzie sprawiać radość przez długi czas.
Z wyrazami wdzięczności,
ZØY Jewelry
Jättefina smycken
Jättefina smycken, snabb leverans, extra roligt att få en fint paket.
7 de abril de 2026
Resposta da ZØY Jewelry
Hej Marianne,
Stort tack för dina fina ord — det betyder verkligen mycket för oss.
Så glad att du uppskattar både smyckena och paketet ✨
Varmt välkommen tillbaka 🤍
Med vänliga hälsningar,
ZØY Jewelry
Photos are not at all to be trusted! Very badly and sloppy made!
I ordered beautiful earrings, but what I received is NOT at all beautiful. If I could share the photographs from the website and the ones from the product I received, I would. The app does not give me this option unfortunately...
The earrings I received are very messy and slobby made. And I payed 40€ for them!!
Sending them back cost be 36€ (from Belgium) and they will not refund my shipping costs. They say it is in the policy, which is true, but it is not that I have changed my mind about them…they are just ugly and not at all what the pictures make you believe!
I would discourage you to buy from this website, as their explanation is that it is because “every peace is handmade and has small differences”… let me tell you, if the difference is that they deliver ugly and messy made juwelery, they should put those pictures on their website! And not charge you 40€ for them!!
9 de abril de 2026
Opinião espontânea
Resposta da ZØY Jewelry
Dear Evie,
We’re sorry to hear that the piece did not meet your expectations.
For transparency, although our initial reply unfortunately landed in your spam folder, we still accepted your return outside of our standard 14-day policy as a gesture of goodwill.
As outlined in our policy, shipping costs are non-refundable. The piece you received is part of a longstanding design, where slight variations between production batches may occur.
Your return is currently on its way back to us, and we will proceed with a full refund of the product once it has been received and inspected.
We appreciate your feedback.
Kind regards,
ZØY Jewelry Customer Service
Products are bad quality
I bought 3 products and got a 4th product free. Spent a lot of money buying just earrings from them. Almost all the earring posts were bent. some of them were about 40 degrees bent. When reported to Zoy with pictures, they say it is normal for earring posts to be bent because they are silver and not faulty. So refused a proper full refund. They were not damaged in transit, as they were packaged well but sent out damaged. Goodness know how they store their products to be so damaged!
30 de março de 2026
Opinião espontânea
Resposta da ZØY Jewelry
Dear Lindsay,
Thank you for your feedback.
We would like to clarify that all our earrings use 925 sterling silver posts, which are intentionally soft and flexible for comfort. Minor bending can occur and can be gently adjusted — this is a normal characteristic of the material, not a defect.
After reviewing the photos you provided, we confirmed that the items are within normal condition. We also offered a return for a refund in line with our policy (within 14 days of delivery), which remains available to you.
We take quality seriously and ensure each piece is carefully checked before dispatch.
Kind regards,
ZØY Jewelry
Ikke kvalitetssmykker
Syntes ikke at de er nær så lækre som på billeder. Også i forhold i priserne. Den ring jeg købte skulle der kunne komme en ting ud, og det kan den slet ikke.
12 de fevereiro de 2026
Opinião espontânea
Resposta da ZØY Jewelry
Kære Nanna,
Tak for din feedback — vi er kede af at høre, at ringen ikke levede op til dine forventninger.
Vi vil gerne venligt præcisere, at Vajra-ringen er designet med en åbnefunktion, og hver enkelt ring bliver nøje kontrolleret inden afsendelse for at sikre, at den fungerer som den skal. Funktionen kan dog føles en smule diskret første gang.
Vi hjælper dig meget gerne med at vise, hvordan ringen åbnes korrekt, eller assisterer dig med en returnering, hvis du foretrækker det.
Du er meget velkommen til at kontakte os på info@zoyjewelry.com — vi står klar til at hjælpe og sikre, at du får en god oplevelse.
Med venlig hilsen,
ZØY Jewelry
Jättebra och snabb kundservice
Jättebra och snabb kundservice. Undrade över varför vissa bilder för samma smycke inte stämde överens och fick ett klart och bra svar på frågan. Väldigt trevliga.
18 de dezembro de 2025
Opinião espontânea
Resposta da ZØY Jewelry
Hej Linn,
Stort tack för din fina recension.
Vi är väldigt glada att höra att du fick ett tydligt och hjälpsamt svar — transparens och service är något vi alltid strävar efter.
Tveka inte att höra av dig igen om du har fler frågor framöver.
Varma hälsningar,
ZØY Jewelry
A Experiência Trustpilot
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