ZuZu Jewellery Limited Opiniões 61

TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought the most beautiful piece of rook jewellery from Zuzu. Gorgeous piece, great quality. The piece arrived ahead of time and beautifully packaged. Excellent experience from start to finish,highly... Ver mais

Classificada 5 em 5 estrelas

I am so pleased with my three items. They’re stunning, well crafted and are going to look perfect when my piercings are healed and ready for them. The speed of and contact during the ordering and de... Ver mais

Classificada 1 em 5 estrelas

I’m not happy with my purchase. I purchased a solid gold ring hoop, received a flimsy, damaged ring, yellow gold showing through not “laser mark”. I’ve now had to pay for a return after complaining an... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Sobre ZuZu Jewellery Limited

Escrito pela empresa

Renowned for our intricate details, stacking rings, and tiny huggies. ZuZu pieces are crafted with love for the goddesses amongst us. A contemporary London-based jewellery company, that's regenerated the world of luxury; from earrings to necklaces to rings and everything beautiful in between.

Informações de contacto

3,8

Bom

TrustScore: 4 em 5

61 opiniões

5 estrelas
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2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Nice product

Nice product, simple service and fast delivery thank you. Great business to buy with

2 de março de 2026
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Resposta da ZuZu Jewellery Limited

Hi Michael, thank you so much for your review! We are so glad you are pleased with your purchase :)

Classificada 1 em 5 estrelas
logótipo da ZuZu Jewellery Limited

Resposta da ZuZu Jewellery Limited

Hi Imola, we can see via the tracking that you have received this delivery. It was delayed due to customs which is out of our control. If you need help with anything else, please let us know. Thank you, ZuZu Jewellery.

Classificada 5 em 5 estrelas

Lovely jewellery

Lovely jewellery, decent prices, quick delivery. Would definitely recommend!

1 de agosto de 2025
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Resposta da ZuZu Jewellery Limited

Hi Angie. Thank you so much for your review, we're glad you love your jewellery :)

Classificada 5 em 5 estrelas

Daith ring

Super fast delivery
Lovely daith ring , looks fab
Please get the star bracelets back in !

4 de junho de 2025
Classificada 3 em 5 estrelas

Delivered quickly and packed well

Delivered quickly and packed well. Disappointed as the earrings were advertised as 12mm gold huggie but they are smaller than the 12mm ones I am wearing. I won’t be able to wear them. Apart from that they are a nice little pair of earrings.

15 de setembro de 2024
Classificada 1 em 5 estrelas

I don’t recommend this company at all

I don’t recommend this company at all. I paid over £70 for a white gold Tish Lyon laser marked hoop and received a flimsy silver metal hoop, no hallmark, no laser mark, nothing, also had a black tarnish mark along the inside. Absolutely fuming, within minutes I repackaged and returned using the address they printed on the label, it’s marked return to - zuzu and then a P.O. Box, so that’s what I did, I returned to the address they provided for Royal Mail returns and customer returns and I paid. Over a week later no refund. Apparently the address they send out is incorrect. Worth noting that I sent the item signed for, requiring a signature as proof yet the return address is a P.O. Box.

So basically the company have taken my money, sent a cheap hoop, with a false return address and said tough luck chase it up yourself.

I live in a different part of the country four hours away but I’m left trying to figure out where the parcel is when it’s been sent to their area in Poole.

I will be reporting the company under trading standards as it all appears suspicious.

I suggest you purchase from a well know company to avoid issues and losing your hard earned money.

7 de agosto de 2024
Opinião espontânea
logótipo da ZuZu Jewellery Limited

Resposta da ZuZu Jewellery Limited

Hello.

Thank you for your feedback. We are sorry to hear that you are unhappy with our service and the product you received.

After looking into this matter further, I can confirm that the correct PO box address was listed on our label. Unfortunately, when the item was returned to us, the final letter in the post code was inputted incorrectly and that is why it is being held by Royal Mail and has not been delivered back to us.

We have issued you with a full refund and will inform you if / when Royal Mail do manage to deliver the item back to us based on the post code provided when it was returned.

Thank you.

ZuZu Jewellery

Classificada 1 em 5 estrelas

I have tried contacting you via email…

I have tried contacting you via email several times with no reply. And rang your contact number with also no answer. what is going on?

8 de maio de 2024
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Resposta da ZuZu Jewellery Limited

Hi there,

Thanks for taking the time to leave us a review and we're really sorry to hear that you're not happy.

I believe that we have now sorted this issue out and we really do apologise for the issues with our email contact. Please don't hesitate to get back in touch via the chat on our website and we hope that you're happy with the outcome.

Thanks!
ZuZu Jewellery.

Classificada 1 em 5 estrelas

I returned item but heard nothing.

I returned item but heard nothing.

24 de fevereiro de 2024
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Resposta da ZuZu Jewellery Limited

Hi Linda,

We're really sorry to hear that you're unhappy with your experience with us.

We were unaware that you were returning your order and have had no correspondence regarding this. There has not been a return of the item that you ordered yet, hence why we imagine you have yet to hear from us.

We really would love to discuss this further so that we can get an ideal outcome for you, so please do get in touch with us via our online chat on our website.

Thanks!
ZuZu Jewellery.

Classificada 5 em 5 estrelas

Really lovely earrings

Really lovely earrings
Firstly only received one earrings but was easily and quickly sorted out
Very happy

4 de janeiro de 2024
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Resposta da ZuZu Jewellery Limited

Hey Claire!

Thanks for leaving us a great review - we're so happy that you love your order.

Have a gorgeous week!
ZuZu Jewellery.

Classificada 5 em 5 estrelas

Thank you for an easy transaction

Thank you for an easy transaction. My earring is beautiful, beautifully presented and arrived really quickly.

30 de dezembro de 2023
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Resposta da ZuZu Jewellery Limited

Hi Laura!

Thanks for leaving us such a lovely review and we're so pleased that you're happy with your order.

Have a lovely week!
ZuZu Jewellery.

Classificada 3 em 5 estrelas

Earrings quality as described, greetings message missing

Earrings quality as described, delivery good, but the greeting message I requested on my order was missing and ZuZu never replied to my chat message about the missing message

11 de dezembro de 2023
logótipo da ZuZu Jewellery Limited

Resposta da ZuZu Jewellery Limited

Hi Mike!

Thanks for taking the time to leave us a review.

We're really sorry that the gift message was missing - it was an unfortunate mistake on our part. We did try to contact you to get this rectified but did not hear back.

Regardless, we really are pleased that you like your jewellery.

Have a great week!
ZuZu Jewellery.

Classificada 5 em 5 estrelas

Very good Web site

Very good Web site, very easy and straightforward to use. Quick dispatch and delivery. So far very pleased although as yet unable to assess the products that I have purchased. From France to be delivered into the Pays de Galles.

I now have had a chance to see the earrings, very délicate but really good, my wife was delighted with them. Thank you for your services, products and customer care.

18 de novembro de 2023
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Resposta da ZuZu Jewellery Limited

Hi there!

Thanks for taking the time to leave us a great review and we're really happy to hear that you like the website also.

Have a lovely week!
ZuZu Jewellery.

Classificada 1 em 5 estrelas

Item came broken

Item came broken. Tried contacting company through the email on their website but gmail came back telling me tried sending email 3 times to no success.

8 de novembro de 2023
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Resposta da ZuZu Jewellery Limited

Hi Zara!

We're so sorry to hear that your piece arrived broken and that you've been unable to contact us due to our emails being down at the moment. We would be more than happy to arrange a replacement for you - if you could drop us a message on our online chat via our website, we can get that sorted ASAP.

Again, we're so sorry that you've had a bad experience and we hope that we can rectify this for you.

Thanks!
ZuZu Jewellery.

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