Good morning,

Thank you for your feedback on the service received. We are sorry to learn of your disappointment.

The bouquet that you have ordered is one of our couriered items, which is delivered in bud to ensure its freshness and protection on its journey. Once received, the flowers will need to have freshly cut stems and be placed in water with flower food. After a couple of days, we expect the flowers to bloom and resemble the advertised image. Information as to where this might occur is displayed on our website.

If once the flowers have bloomed, the bouquet still does not resemble the advertised image on our website, please kindly send us a photograph of the bouquet and our team will be more than happy to investigate this further for you.

Kind regards
Eflorist