This sounds like such a great service. I tried mightily to reserve, twice - multiple times each time, on different days, on app and computer. In fact, I did reserve - I just could NEVER prove my identification through their system, on either app or computer. This last time I tried with a Chat customer service rep who had me absolutely tearing out my hair. The systems sucks!! I gave up and canceled, yet again. Pity. I really wanted to use them.