Alcohol left on step not handed to someone over 21
Update the response from the company indicates that they take this very seriously, however I still have not had a replacement or a refund and we're now in February. I message approximately twice a week, I email as well and I get no response. AVOID THIS COMPANY AT ALL COSTS
Never got the order some moron left it in a porch and clearly someone has nicked it... Why leave alcohol on a step, it has to be handed to someone over 21 for gods sake. Reported it and they have taken a month to do nothing.... Never use them again
Resposta da Spirits24
Dear valued customer,
We apologize for the inconvenience and frustration caused by the mishandling of your order delivery. We understand the importance of ensuring that alcohol is handed over to someone over 21 years of age and the need for secure delivery procedures.
We regret to hear that the parcel was left unattended and subsequently went missing. While we strive to work with reliable delivery partners, such as DPD, who follow proper delivery protocols, unfortunately, there are occasions where parcels may not be handed over personally as we prefer.
We sincerely apologize for any inconvenience this has caused you and assure you that we take such incidents seriously. We will review our delivery procedures and work closely with our courier partners to prevent such occurrences in the future.
Best regards,
Spirits24