Opinião sobre Spirits24


Classificada 1 em 5 estrelas

Rubbish Service.

Rubbish Service.
Found a wine I liked and placed my order for 3 bottles. Wanted 6 but their website stated that no more than 3 were in stock, so ordered them.
Payment made, auto emails received.
Then 2 days later I get an auto email to say my order has been cancelled because they have none of it in stock. Note this is an auto email, no email of apologies or anything.
I emailed Customer Service to see if they had the same wine in another year and they recommended something else. Still no apologies for taking an order that they couldnt fill.
I wont shop here again.

30 de janeiro de 2024
Opinião espontânea

Resposta da Spirits24

Dear Alan,

We sincerely apologize for the inconvenience and disappointment caused by your recent experience with our service.

Your feedback is invaluable to us, and we will be reviewing our inventory management processes to prevent such occurrences in the future. Additionally, we regret the oversight in not providing a personalized apology for the inconvenience caused. Please accept our apologies and a token of appreciation for your understanding.

Warm regards,
Spirits24