Totally useless

Ordered my tyres as it said delivery was 2 - 4 days, then get an email to say 14 days. Check the tracking number and it says they have been delivered but they havent. They dont answer their web chat and got cut off after 45 mins waiting on the phone as my phone died.
I need my tyres as I am going on a trip so will have to order elsewhere and try get a refund.
I will be telling the Garage not to accept delivery and return the items to sender