Had 2 parcels delivered this week from…
Had 2 parcels delivered this week from Yodel, came on seperate days, both damaged and broken. The parcels say "Fragile" on the outside but this was obviously ignored. I now have the hassle of dealing with this because delivery drivers have paid no attention to the label. This can only be a case of damaged in transit as there is no way that they would have been picked up in this condition.
Resposta da Yodel by InPost
Hi there,
We sincerely apologise for the unacceptable delivery experience you had. It is completely unacceptable that the parcel was delivered damaged. We understand how frustrating and concerning this must be. Please be assured that we are urgently investigating this matter to understand what went wrong and to ensure that proper delivery protocols are followed in the future. Your feedback is crucial in helping us improve our service, and we deeply regret any inconvenience and distress this has caused.
Trust Pilot Dispositions: Damaged parcels