They sold me peace of mind — then denied it when it mattered! If you're looking for travel insurance that actually shows up when it matters, look elsewhere. Berkshire Hathaway Specialty Insurance is not a company you can count on.
They utterly failed my family when we needed them the most. I purchased their travel insurance policy specifically to protect my 5 year old child and me in the event of a medical emergency. We had full, paid coverage at the time of the incident — yet they denied our claim on a flimsy technicality related to the timing of our return ticket.
Let me be clear: the emergency occurred within the covered period, and I submitted every piece of documentation they asked for — including the return itinerary and confirmation of our extended stay due to the incident. Still, they found a loophole to avoid paying.
It’s obvious this company is more focused on dodging payouts than fulfilling the promises they sell. Their behavior was cold, bureaucratic, and deeply disappointing. When you buy insurance, you expect peace of mind — not red tape and stonewalling.