Do not use this company
Do not use this company! The pillow looked tight and full and lovely quality. It cost £90 and when it came after nearly 3 weeks it was awful cheap material and it didn't properly fill up. It is creased and limp. Whne I emailed to complain about both the time it took and the quality they didn't seem to care and when I asked how to get a refund they were not helpful.
Resposta da The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.