First, my advice
If you are visiting Australia, first thing you MUST DO is take out "Medicare insurance card" it is free and boy you will need it if it all goes belly up like my holiday.
This is as brief as can be.
I went to see family, a holiday of a lifetime I am Male 69 and have a lot of relatives over in Australia so that is where I was and the start of this utter nightmare I contracted Legionnaires Disease, I felt really Bad, my organs where all shutting down, so now I’m in the ambulance and the note on my chest read “This is Mr Dent Imminent Death”
From that day onwards my partner apart from worrying herself sick about me she spent over the next day’s weeks clocking over 10 Hours on the phone to AXA / IPA
While I was in Hospital, not once did AXA / IPA they call me or the Hospital, just day after day of the four way communications, 1 Axa/IPA to my partner asking endless requests, 2,my partner to me, 3, me back to Her, 4, She then to AXA/IPA, on and on this went until one of their own personal in AXA / IPA put a complaint in for us, I have been through the Ombudsman, and explained the days and weeks of stress, the £350 compensation that AXA/IPA awarded me and gave to me without my consent.
The upshot is it looks like I might get another £150
I am so Angry about the who thing, Just don’t use this company, after reading the reviews NOW I would not have done.