I bought a Tassimo machine and every pod works fine except the L’OR Cappuccino milk pods. The milk pod only dispenses about a shot — roughly 1/10 of the cup — so the drinks are unusable. I tried every troubleshooting step (cleaning the barcode area, repositioning pods, wiping the machine, resetting it) and still nothing.

When I contacted customer service I was shocked by how unhelpful and rude the agent was. He repeatedly cut me off, refused to listen, and ended the call by hanging up on me — I was not rude at any point. This was extremely disappointing and embarrassing (I had even offered coffee to my builders and it failed).

I’m sharing this review so others are warned and so the company takes this seriously, faulty product and poor customer care is not what I expected. I’d be happy to update this review if the issue is resolved promptly and professionally.