I had a very disappointing experience with Morgan & Morgan due to a complete lack of communication and professionalism.
On 11/7/2025, I opened a loss lawsuit with the firm and signed all required documents, including the retainer agreement and HIPAA authorization forms. After submitting all of my personal and case-related information, I never heard from anyone again.
I made five phone calls and sent several emails over the following weeks with no response. No attorney or case manager ever contacted me to discuss my case. The only communication I received was an automated email from someone named Rachel Chamber, who was listed as representing me, yet I never spoke to her by phone or email at any point.
Because of the ongoing silence, I called again on 12/29/2025 to ask why no one had reached out to me. That same day, I received a generated email stating that my case was closed, without any explanation or prior discussion.
Closing a case without ever communicating with the client—after collecting all signed documents and sensitive information—is unacceptable. This reflects poor communication and questionable business practices. It felt like the firm was quick to collect my information but unwilling to provide even basic follow-up or transparency.
Based on my experience, I cannot recommend Morgan & Morgan to anyone who values clear communication and professional client care.