Avoid this company.

BigChange talks a good game about partnership and growing together, but that only applies when everything is going well and they’re taking more money from you. The moment your business hits difficulty, that attitude disappears.

Instead of support or flexibility, you’re met with rigid terms and conditions and complete stonewalling. Features that many competitors include as standard are locked behind endless paywalls, and subscriptions are steadily increased with added charges for basic functionality. Every conversation feels transactional rather than supportive.

When you ask for short term help or understanding, there’s none. They show no interest in working with you through a tough period, only in enforcing contracts and extracting fees. It becomes very clear why they push long contract lengths. Once you’re tied in, they have no incentive to help you succeed.

If you’re looking for a genuine long term software partner that will support your business through good times and bad, I’d strongly suggest looking elsewhere.