Title:Bait-and-switch during memory shortage — canceled my confirmed order to resell at 4x the price
I purchased a Hynix 64GB DDR5 RDIMM server memory module from CTS Point on February 25, 2026 at their listed price of $592.61. The product was shown as "In Stock." I completed checkout, paid $602.61 total via Google Pay, and received an order confirmation email for Order #311488.
Within hours, CTS Point called me to say they were canceling my order because their "new stock" is $2,400. I refused and demanded fulfillment in writing. They then changed the price on their website and issued a refund without my consent.
This is a textbook bait-and-switch. They listed a product at an attractive price, accepted my money, confirmed the order, and then canceled it to resell at four times the price during the DDR5 shortage. I have filed complaints with the FTC and the California Attorney General.
I would not recommend purchasing from CTS Point. If the market price goes up after you buy, they will cancel your confirmed order to chase the higher price.
Resposta da CTS POINT
Thank you for bringing this matter to our attention. We understand how frustrating pricing issues can be, and we appreciate the opportunity to clarify.
The market is crazy for these memories right now. We update the price one day for one product, the next day the price goes high from the distributor because of the market demand and short supply. The situation becomes worse when we receive multiple orders on the same product at the same price. The correct market price at the time of order was significantly higher than what appeared on our website. As soon as we became aware of the discrepancy, our team proactively contacted you right away after the order was placed to explain the situation.
While an order confirmation email is automatically generated when an order is placed, all orders remain subject to verification of availability and pricing accuracy in accordance with our posted Terms & Conditions.
At no point was the product shipped, nor was inventory withheld for resale at a higher price. This was not a bait-and-switch, but an unfortunate and unintentional pricing error during a period of significant volatility in the DDR5 server memory market.
We did not process or capture funds for this transaction, and any pending authorization will automatically release according to your financial institution’s processing timeline.
Believe it or not, we try our best to update the information on our website as much as possible but sometimes the situation is not in our control, especially the current market of memories and hard drives. There was no intent to mislead customers, and we do not engage in practices that advertise products without the intent to sell them as displayed.
Customer satisfaction is our top priority and that's why we have taken losses to fulfill the orders in the past, but this time the difference is really big, otherwise we would have fulfilled the order at the same price.
Once again, I really apologize for the inconvenience!