Absolutely terrible experience with…
Absolutely terrible experience with Footpatrol.
They received my returned item on 10 February and I was told the refund would be processed within 5–7 days. It has now been over 40 days, and I am still waiting for my money.
Customer service has been extremely poor from start to finish. No proper updates, no resolution, and no urgency to fix the problem.
This was my first and last time ordering from this company. Waiting this long for a refund is completely unacceptable.
I will never use Footpatrol again and would not recommend them to anyone. Even one star is too generous for the level of service I have experienced.
Resposta da Footpatrol
Dear Customer,
My name is Georgia from FOOTPATROL UK Customer Care.
I hope this message finds you well. I sincerely apologise for any inconvenience caused regarding the delay with your refund.
I understand how frustrating it can be to wait for a refund to be processed, and I want to ensure we resolve this matter for you promptly. To chase up your refund status and provide you with the most up-to-date information, I would recommend contacting our customer service department directly. You can reach them through our contact page at: https://www.footpatrol.com/pages/contact
Our team will be able to review your specific case and provide you with detailed information about the processing status of your refund.
Kind regards,
Georgia,
FOOTPATROL UK Customer Care.