I ordered 5 premium tyres for my motorhome, due to the 80psi they needed high pressure valves. I contacted the Cambridge branch several days before the booking and was told if I ordered the tyres they would get the valves.

On the day of fitting I rang the branch, valves not in would I book in again in five days time which I did.. I went in person the following day to ensure the valves would be in and was told they would be ordered ready for fitting 4 days later

On the day of fitting I called them again and was told the manager had ordered them and they are not in - a phone call later and it was found the manager had not ordered them, they had no idea when they would be in or when they could fit the tyres

I contacted the main office and have requested a refund as I needed a reliable company who would fit them. I actually chose this company over Black Circles so have learned my lesson

The people in the head office were very helpful and quite understood why I wanted a refund, the txt arrived as promised confirming the refund, if only the fitting station was as efficient

I was going to oder 4 new tyres for my car as well but will obviously go else where now