Initially I rated the Hilo device high. I bought mine in December and then bought my wife one in January.
However my band then developed a fault where it would keep disconnecting from the app on my IPhone.
To reconnect it you have to unpair it in the Hilo app, forget it in the Bluetooth settings on your phone and then go through the process of pairing all over again in the app. Not a major issue but it needs to be in the charger when you do it which you don’t always have handy especially if you’re away from home.
I have had numerous sporadic communications with the Hilo “help” team where they advised to me to do various normal things like - turn it off and on again, turn my phone off and back on again, update the app, unpair it and pair it again Zzzzzzzzzzz. Then they ask me to send the data log from the device to them. This I had to do twice. I had to chase for a response and their answer was a normal IT cop out that it was not their device at fault but my phone, a newish IPhone 16 Pro Max.
To cap all this I now discover that if you don’t renew the annual subscription at a mere £120, the band becomes useless within 30 days! When I bought my Hilo the subscription renewal was only c£79 but if you didn’t want to renew you just got limited data and only a rolling 7 days worth of blood pressure data.
I think having this faulty device and realising the change in subscription goalposts has increased my blood pressure…….. bit counter productive.
Faulty devices which are not replaced and extortionate subscription fee makes this one to completely avoid.