An excellent experience
An excellent experience. The device grading on the website comes with helpful pictures to show you what kind of scuffs or damage fall into what category, much more helpful than having to guess and be told by someone you are wrong. Customer services were quick and friendly with their extra questions in my case. Full quote was given hassle free. Definitely try The Big Phone Store before other providers. Thank you!
Resposta da The Big Phone Store
Hi Matthew,
Thanks for your excellent review. It's great to hear you had such a positive experience.
We provide clear device grading pictures to help you make an informed choice. You can also visit our Wolverhampton showroom to see the different conditions in person. We want you to feel confident in your purchase.
We are glad our customer service team was quick and friendly. Our team handles all support in-house.
We also designed our trade-in system to give you an accurate price upfront. We want to avoid nasty surprises and guarantee the price we offer, as long as you describe the device honestly.
You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.
For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.
Many Thanks,
Charlie The Big Phone Store Team