Thank you for your feedback, and I’m very sorry to hear that your steak was not as expected.

Wagyu beef is prized for its marbling, which can sometimes result in a higher fat content, including a fat cap. However, we completely understand your disappointment if it affected your enjoyment of the steak.

To help us review this further and ensure we maintain our quality standards, could you please send us a few photos of the steak to help@dukeshillham.co.uk? Once we receive them, we’ll be able to investigate and get back to you promptly.

We appreciate your time in bringing this to our attention and look forward to resolving it for you.

Warm regards,
The DukesHill Team