QUARTZ SMART EXP ADJ
QUARTZ SMART EXP ADJ - HP/COM
I had an issue with the boost not working on my shower. The first service engineer did identified a possible flow issue. However the service engineer was not very customer focused and proceeded to tell me that we should not have a combination boiler in a 4 bed house, our plumber should not have fitted the shower as its not suitable etc etc, he did not check the flow with a flow gauge, he did even not get in the loft to check the processor and then told me he only has 15 minutes for the call!
So, I called Essex Water check the outside meter/stop cock to see if there was a problem there, they made some adjustments, but the flow was still slow and suggested that the house stop cock may not be fully opening. I then arranged for Homeserve come out to change the stop cock. But he could not turn it fully off, so he tried at the meter in the road but that also would not turn off, so he could not change the house stop cock.
I then had to get Essex Water back, who dug up the path in the street and changed the whole outside assembly.
I then recalled Homeserve who came and replaced the house stop cock (he could not check the flow as he did not have measure/gauge (although he tried to get one locally).
So next, a call to Aqualisa to come and check the shower again asking for a different service man this time which they duly confirmed.
That’s when Don turned up, polite, courteous and a friendly approach. Don took the time and made an effort to sort the problem. He changed the Processor in the loft which did improved the flow a little but unfortunately not enough for the boost to fire up.
The flow is okay for good shower though and Don explained that the boost is not a “pump” as one might expect. His advice and information was welcome.
His customer service skills and his whole approach was very good so overall I very pleases with his visit.
However, (nothing to do with Don) this flow issue is not something that is well represented by Aqualisa in their advertising of the product and I feel a little let down by that. The shower worked fine when first installed but if your areas pressure/flow drops somewhat then your where I am today. Maybe another manufacturer’s product would be better suited?
20 de março de 2024
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