Gibbon

I had great service from the large Go Outdoors store in Exeter. Looking for walking boots, I found Harry to be extremely knowledgeable, friendly, and helpful. It was a great shopping experience.

I made a non-refundable, "confirmed" and pre-paid booking with a hotel 3 months in advance.

2 days before arrival, ie almost 3 months after hotels.com said our booking was confirmed,, the hotel messaged me to say that they had double booked me, and that I was the last person to book therefore they would put me in another hotel in the town.

hotels.com did not seem particularly surprised when I warned them about their name being blackened, and said "I just want you to know that even if you booked or confirm this with us some times the property still selling the room."

So bookings are non-changeable and non-refundable for the customer, but not guaranteed or binding on the hotel. Fantastic.

Trying to contact hotels.com at the time, before my subsequent "complaint", was a nightmare as the first customer service rep completely failed to get the gist of what was wrong.

B&Q are turning into an appalling company. Their website is cluttered with garbage from third party sellers.

Even the B&Q-own stuff canbe terrible. You may arrange a lengthy click and collect for a "new" item only to find that it is not yet ready when the website says it is ready, or that it is previously-sold junk with parts missing. Then B&Q will do the bare unapologetic minimum to sort matters out, leaving the customer with the entire burden. Complaint escalation does nothing.

A dreadful attitude which I feel permeates from the very top of the organisation

Items were advertised as buy any 4 from a list, get 20% off. Overnight, between adding to a basket and checking out, they changed the rules so that half of the items were no longer on the list, and would have allowed me to check out with a smaller discount on fewer items had I not double checked. This would have left me nearly £50 out of pocket.

The complaints helpline just goes through to a recorded message even when calling at the times it is supposed to be manned.

Customer services are entirely unapologetic and cannot even grasp what has happened despite screenshots proving the items used to be in the sale list.

This is a shoddy practice, relying on customers not double checking the deals they think they are getting.

Edit. Decathlon reached out below, but yet again, when sent a screenshot, they fail to comprehend that they changed which items were included in which offer, overnight.

Over the course of 3 days I saw the same basket reach 3 different end prices after various undocumented and unexplained discounts. It is unusual for a retailer's discounting process to be such a confusing mess.

We booked an appointment with Sharon at the Bristol branch, simply to view a few samples of rings which had caught our eye on the website. But we got so much more than we hoped for. Sharon was extremely generous with her time, and clearly passionate about her job. Not only had Sharon prepared well and had ready the samples we'd agreed, but she'd taken our brief and included a selection of other rings she felt would be of interest. It was a well thought out selection, sympathetic to our taste, but including some novel ideas which gave us food for thought. She was pleasant, engaging, and patient throughout.

She then went on to show us how she went about choosing diamonds. It was a fascinating masterclass which made the buying process enjoyable and enhanced our appreciation and understanding of the end product.

Sharon gave us all the time and space we wanted to think about this important purchase with none of the high-pressure or apathetic selling we'd experienced at other retailers. We just made contact again a week or so later to ask her advice on the diamonds we'd shortlisted. Again she freely gave her time and feedback on our choices, and gently steered us towards an alternative diamond which we both instantly knew was "the one."

She kept us informed during the delivery process and made contact after the big reveal to ensure we were happy. We weren't just happy, we were absolutely delighted with the setting and the centrepiece diamond.

We can't thank Sharon enough. Her knowledge, her caring manner and exceptional customer service is a credit to Austen Blake / The Diamond Factory.

We booked an appointment with Sharon at the Bristol branch, simply to view a few samples of rings which had caught our eye on the website. But we got so much more than we hoped for. Sharon was extremely generous with her time, and clearly passionate about her job. Not only had Sharon prepared well and had ready the samples we'd agreed, but she'd taken our brief and included a selection of other rings she felt would be of interest. It was a well thought out selection, sympathetic to our taste, but including some novel ideas which gave us food for thought. She was pleasant, engaging, and patient throughout.

She then went on to show us how she went about choosing diamonds. It was a fascinating masterclass which made the buying process enjoyable and enhanced our appreciation and understanding of the end product.

Sharon gave us all the time and space we wanted to think about this important purchase with none of the high-pressure or apathetic selling we'd experienced at other retailers. We just made contact again a week or so later to ask her advice on the diamonds we'd shortlisted. Again she freely gave her time and feedback on our choices, and gently steered us towards an alternative diamond which we both instantly knew was "the one."

She kept us informed during the delivery process and made contact after the big reveal to ensure we were happy. We weren't just happy, we were absolutely delighted with the setting and the centrepiece diamond.

We can't thank Sharon enough. Her knowledge, her caring manner and exceptional customer service is a credit to Austen & Blake / Diamonds Factory.

Extremely fast delivery and brand new factory sealed chromebook exactly as described, at a bargain price. Thoroughly recommended.

They let me down badly by not processing a personalised order, resulting in no birthday present. Mistakes do happen but I don't think there was anywhere near enough apologising, trying to rush through premium delivery, or making amends given how bad the knock on effects are. For a delivery which would have occurred, in the best car scenario, more than a couple of days outside maximum expected timeframes, there I would have expected to have been offered some kind of rebate for messing up the present. More than 3 weeks turnaround is shocking.

Our most pleasant buying experience ever. I was lucky enough to reach David when first enquiring about a keenly priced nearly new car. I had a fair few questions about the specific car but David went away, checked, and called me back with a full and accurate set of answers. It was very refreshing to not have to chase up missing answers. On the day we came to view it was an absolute pleasure dealing with him face to face, the test drive was a well thought out route, and the car was everything which had been promised. The sales process was not high pressure. We would highly recommend this dealership.

Avoid their ear wax removal service. Bupa are the same price and do not charge when no wax is removed. Specsavers claim that if you have too little wax to remove, they will charge £25 and perform a full ear health check instead. In reality, they march you to the card machine within a minute and then you leave the store. To be clear, I don't mind paying for wasted appointment time, but I do mind being promised a "full hearing health check" and being sent away after a minute
False advertising which I will be taking up with trading standards. Oh, and to the robots working on their social media team, don't try to polish this story by responding to this review and asking me to contact your custom relations team, I did this several weeks ago and was completely ignored with no response. You're a disgrace

I always have great in-store service from Farnborough Millets, they're always very helpful. I also like that the policy of Millets is to honour their online codes instore, it's better to give the stores the business instead of the website after they've been helpful with trying clothes on for size. I found Sam not only extremely helpful but also knowledgeable, especially about the hidden pros and cons of different jackets which may not be obvious at first and only occur to you with experience as you wear the things.

Over the years I've become not a fan of trespass. It started with the walking shirt whose colours bled after a few washes over the course of the year, and they wouldn't refund or exchange without the receipt for their own-brand product despite it being a manufacturing fault. I don't normally keep receipts for more than a few months, but they didn't offer to help track it down through my credit card either, as is my right.

And today, 1 day outside the short 21 day return policy, I'm not allowed to swap my unused walking shirt for the size up. The junior assistant was lovely but I could hear the manager snapping "No" in the background. If that were me managing, I'd have gently explained to the customer they'd left it too late and that company policy was to be awkward even though it would have made no difference to Trespass.

Contrast this with an easy, fuss-free swap at Decathlon for a manufacturing weakness which showed after 23 months, and I think I have made my last purchase at Trespass.

I ordered on the 13th Jan and my gift still hasn't been delivered yet despite now being in its 4th week since it was ordered - though I am hopeful it will be delivered today.

As a congratulations gift, it has been almost a complete waste of money, because the moment has well and truly passed.

While I accept that Brexit has thrown a bit of a curve ball to shipments from the other side of the Irish Sea, like other reviewers I have seen, I was initially disappointed to see that Lily O' Brien's are not being upfront at the point of sale that delivery will be 3 or 4 weeks, relying instead on a woolly definition of "delays" which to many people would mean perhaps an extra week at most.

Customer services have always responded promptly and with a good quality of personalised response - but ultimately unable to solve the problem even with the best will in the world, once the initial service has been mis-sold.

Edit: I see now that LoB have responded to the situation by changing their delivery provider, so perhaps there is no need to warn customers about severe delays any more. I'll give the benefit of the doubt with a third star.

I've been with Quidco for years, flipping to a rival for a while before flipping back after too many untracked transactions using their rival. I find tracking on Quidco very reliable, and if there are any issues, with Quidco they tend to be handled more quickly and effectively in my own personal experience, wheareas I left their rival because claims and missing cashback seemed to drag on and on, even for "faster paying" merchants.

Easy to sign up for a trial and instant membership with the app.

I'm not sure why so many people are trying to not take personal responsibility for their own mistakes with ill-thought-out reviews such as "The website does not clearly state that once the 3 months is over they will take £39.99".

I've joined just now and I had to tick a little box right next to "By joining Gourmet Society, I understand that my membership is an ongoing subscription service and will automatically renew on the expiry date shown on my membership card for an annual fee of £39.99."

Take some responsibility for not reading what you tick, people! And don't rely on emails to remind you what you agreed to - sign up, diarise the end date, and cancel before payment is due. You shouldn't need spoonfeeding every step of the way.

They finished setting up at our wedding about 45 minutes later than the scheduled start time. They tried to claim they were less than 15 minutes late and refused to acknowledge their booth's own timestamped photos of their own operator tweaking settings more than half an hour after the start time.

I expected the management to take more of an interest and not ignore photographic evidence backing up my complaint.

A net score of 2 stars though because if you get an operator who sets it up on time and doesn't spend most of the evening playing on his phone and looking bored at your wedding, then the product itself can inject some fun into your event. Perhaps the best advice is to choose a professional operator close to your event.

They ask for details of what time your flight lands, rather than what time you want to book until. This time is irrelevant if not using a meet and greet service.

Sadly they don't have the intelligence to round this up to the full 24 hours that you are paying for with daily rate car parks, which means that a relatively small delay in your flight could end up costing you an extra day's charges at the fully daily rate.

If they can't be bothered to apply their knowledge of the car parks rules to book you an appropriate amount of buffer time at no extra cost, then you a may as well book directly with the official airport carparks.