MARCIN STANISLAWIAK

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie

Thank you for the 5 star review Marcin!

This is a super review. Thank you Marcin.

We are thrilled that you are happy with the service you received and that you rate us 10/10! This is great to hear. We would welcome you back again.

Many thanks,
The Vaults Group.

Thank you, Marcin, for the 5-star rating! We're thrilled to hear you found our service good and fast.

That's great feedback, it's always nice to hear!

We would like to clarify the timeline of your order to provide context. Your order was placed on 30 October. During our standard address verification process, the delivery address was flagged as a partial match due to missing information. We attempted to contact you and were able to speak with you on 3 November, at which point the address was amended.

Once the corrected address was received, your order was scheduled for dispatch on our earliest available slot, 13 November. At that time, our operations update, available on our website, clearly communicated that dispatch times were longer than usual due to increased demand.

We aim to provide clear communication and timely delivery at all times. In the months of October and November, we received over 10,000 incoming calls, and we apologise if communication was slower than normal. However, had the address been input correctly at the time of order, the delay caused by the address issue would not have occurred.

We appreciate your feedback and hope this clarifies the circumstances surrounding your order.

Kind regards
The Chards Team

Panie Marcinie, parking jest własnością lotniska i jest oświetlony. Rezerwacja złożona była przez pośrednika. Pośrednicy nie udostępniają nam numeru telefonu do klienta, więc Klient powinien postępować zgodnie ze wskazówkami na voucherze lub dzwonić na ogólny numer infolinii.

Thank you Marcin for your kind words! We're glad to hear you appreciate our service.

Hi Marcin, I understand that the experience has not been pleasant for you , this is not the level of service we intend to provide to our valuable customers. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi Marcin, I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi Marcin, I understand your disappointment that the driver did not press the intercom on your doorbell to notify you of the delivery. We will share your feedback with our delivery team to ensure they are aware of the importance of following proper delivery procedures. I am sorry to hear about your experiences so far. I would really like to keep a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi Marcin, I am sorry to hear that your parcel was left outside and marked it as a safe place. I understand how concerning this must be. I would really like to have a look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.