We had an emergency drain blockage in…
We had an emergency drain blockage in New Milton on a block of 4 flats, Drains24 were contacted during the night and in no time an engineer was assigned and he made contact with me.
He attended the property within no time, and accessed the flats and did his best to unblock, but the problem was within the main drain hole within a commercial property under the flats.
We agreed to meet next day (Sunday) at 08:00 in order to review.
Oliver the engineer was on time, he was courteous, professional and explained in details what could be the cause.
He assessed all possible areas,inspecting the flats and at all time keep my informed.
Eventually the cause was identified and the problem was cleared promptly.
He and his colleague were the most courteous and professional team I have ever engaged with.
Once the the drains were cleared, they tidied up the areas, cleaned them and ensure all systems were working as they should.
Even his van was clean and tidy, the equipment were as new and comprehensive, cameras, jet wash pipes tools all were of high standard.
I am so blessed and lucky we contacted Drains 24 and having Oliver and his colleague to resolve what would have been a catastrophe.
Thank you Oliver from all the tenants and me.
14 de outubro de 2023
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