AE

Alec Evans

Reino Unido

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Classificada 2 em 5 estrelas

Surprise spoilt

I had an email to say flowers had been delivered, although the person hadn’t received them. This was about mid-morning. When we enquired from the person about them in the afternoon (this of course ruined the surprise) she found that the next door neighbour had taken them in. The florist said she didn’t get an answer when she knocked. What the florist didn’t do was to ring the doorbell!!!

19 de novembro de 2020

Resposta da Interflora UK

Dear Alec, I apologise your surprise was ruined, thank you for taking the time to review this , we have passed this onto our quality control best wishes Jackie

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Classificada 5 em 5 estrelas

Brilliant company

Brilliant company. So pleased with their customer service, communication excellent. Keen prices. Well packaged and fast delivery. Can’t praise them enough.
Thankyou

27 de fevereiro de 2020
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Classificada 1 em 5 estrelas

Megaabag not as big as I imagined so not worth the money.

Spoke to them about delivery and the woman wasn’t helpful at all. Quite an aggressive manner. The Megabag wasn’t as big as I imagined so not worth the money.

27 de março de 2019
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Resposta da HIPPO

Hi there Alec,

Thank you for your feedback, I am sorry that you have no been happy with the service. I have completed an investigation in regards to your review, as you were advised in the call we are unable to provide customers with a date of collection, however we do have a great service whereby we can provide our customers with either a text message or email. I can see from your account that this was set up for you and we collected the bag within two working days successfully, this was after the agent you spoke to marked it as urgent because of where you had placed the bag.
I can see that you bought the bag and collection package from the HIPPO website, the dimensions of the bag and a photo giving size comparisons are on the site to assist our customers with their purchasing decisions.
Your feedback and concerned to our marketing team to see if they can make any improvements in the future.

Many thanks
The HIPPO Team

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