Tony Williams

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Hi Tony,

Thank you for your review.

We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.

We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.

Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?

Kind regards,
Dyann

Hello, we truly understand how upsetting this experience must have been. It’s not the level of service we want to provide. We’ll share your feedback with the relevant team to improve our support process.

Tony, thank you for your 5-star rating! We're delighted to hear that your delivery was on time and hassle-free.

Hi Tony,
I'm really sorry to hear about the repeated issues you've experienced with parcels routed through our Llanelli branch. I completely understand how frustrating it must be to face delays, misleading tracking updates, and ultimately have your parcel tossed over the fence. This is far from the standard of service we aim to provide, and I truly apologise for the inconvenience and disappointment caused. Thank you for bringing this to our attention. Please know that we are committed to improving our service to ensure timely deliveries in the future. Your feedback is invaluable in helping us make these improvements.
I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact and tracking number, along with a link to the review?Kind regards,
Yodel Team

Hi Tony, I apologise for the delay in response. We are very concerned with this report as we always process cancellations. Can you please contact support@truckit.net with your listing ID or more information so we can investigate this for you ASAP?

Hello,

Thank you for your 5 * review!!

Jemima
Customer.relations@apc-overnight.com

Hello,

Thank you for this positive review! we are pleased you are happy with the service we provided you.

Jemima
Customer.relations@apc-overnight.com

Hi there, I am sorry to hear about your experience thus far. I would really like to have a look into this for you. Please could you email socialmediaescalations@yodel.gnatta.com with the full name as on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Social Media Team

Hi Tony, thank you for leaving us this review.
Regards,
Dan

Hi Tony - thanks for reaching out and sorry to hear you were unhappy with your experience. If you'd like to, you can submit your feedback here: https://feedback.specsavers.com.au/. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue.