CT

Charle Torossian

Estados Unidos da América

Opiniões

Opinião sobre Clicklyapp


Classificada 1 em 5 estrelas

Just signed up and feeling scammed

Just signed up and feeling scammed

I just signed up for the $47/Lifetime but I know its not going to end there and they will have more offers "But Wait, there's more", bait... and of course you can go Pro for $97/Lifetime... Don't care and don't want Pro... so after the first window, we go to another offer for Pro and then another offer on a third page but the KICKER here is that the I don't want to upgrade button DOES NOT WORK.

No matter where I clicked on and around the button, it didn't go anywhere... BUT the button to upgrade right above it surely works... So they don't want to sell you the base offer and forcing you to upgrade to PRO...

SCAMMERS... I will ask for a refund... What a bunch of losers..... Don't fall for their tricks and go PRO if you don't need it..

20 de março de 2026
Opinião espontânea

Resposta da Clicklyapp

Hi Charle,

I am very sorry to hear about the frustration you experienced during the signup process. I want to clear this up immediately because your experience is definitely not what we intended.

1. Upgrades are 100% Optional: I want to be very clear—you do not need to go Pro to use Clickly. The $47 Lifetime offer you purchased is a complete, standalone product. While we do offer "Pro" upgrades for power users who want extra AI credits, they are completely optional.

2. Technical Issue: It sounds like you ran into a technical glitch with the "No Thanks" button on one of our offer pages. We are looking into this right now to ensure it is fixed immediately, as we never want a user to feel "forced" into an upgrade.

3. Your Refund: We have a strict 30-day "No-Questions-Asked" refund policy. If you've already requested one, our team will process it promptly.

We appreciate you bringing the issue to our attention. We wish you the best with your content creation.

Best regards,
The Clickly Team

Opinião sobre SendTurtle


Classificada 1 em 5 estrelas

Three Simple Words

Three Simple Words. It NEVER works

Every time I try to use it, fill up the fields, save and send... none of the fields show on the receiving end and its just a WASTE of time.

I can't even do a simple personal document signature without going through hoops... same issue every time... I reach out to customer service, they look into it and I guess they fix a bug... the problem is that its the SAME issue every time.

I am done venting... if you want to use this tool, buy a magic 8 ball and try your luck.

7 de março de 2026
Opinião espontânea

Resposta da SendTurtle

Hello Charle,
We're really sorry to hear about the frustrating experience. That’s definitely not the experience we want anyone to have when trying to send a document for signature.

Our team responded to your support request and began investigating the issue, but we haven’t heard back yet. In some cases, this behavior can happen if the document isn’t fully reviewed before signing, since SendTurtle requires recipients to view the entire document before the signature fields become active.

If that might be what happened, we’d be happy to walk through it with you and make sure everything works smoothly. If it’s something else, we absolutely want to identify and fix it.

Please feel free to reply to the support email or reach us at support@sendturtle.com, and we’ll take care of it right away.

Thanks for taking the time to share your feedback, it helps us improve the product.
— The SendTurtle Team

Opinião sobre Indiekit


Classificada 1 em 5 estrelas

Just Scam Artists

Just Scam Artists.

They know how to take your money but never give it back if you decided their product is not for you. I've requested a refund the same day after attempting to try it out, it is not like all other vibe coding platforms but they decided NOT to get back to me even though I messaged them many times including their payment portal Dodopayments.

Scammers, DO not purchase their product, they will for sure forget you are their customer and their return policies are just for SHOW.

Shame on them... Shame on you CJ and the whole team.

18 de fevereiro de 2026
Opinião espontânea

Resposta da Indiekit

Hi Charle,

I sincerely apologize for the delay in getting back to your email. You were absolutely right to request a refund since you hadn't accessed the GitHub repository, and I dropped the ball on replying to you promptly.

Your refund has now been fully processed. I'm taking steps to improve my support response times so this doesn't happen again.

Wishing you the best on your future projects!

Opinião sobre Klarna


Classificada 2 em 5 estrelas

Why is it so difficult to get a refund?

Why is it so difficult to get a refund?

I've been scammed by a vendor and made the payment via Klarna, the vendor is NOT replying, I tried to submit a claim, Klarna sends you back to the vendor and I am stuck in a loop.

I just tried to submit a claim via Klarna and uploaded some docs and made some comments regarding the attachments and when I hit continue, it gets stuck in a loop/buffering and not doing anything.

Dodo Payments that is the company I am having issues with is NOT replying to my messages or getting back to me to go through the refund process and I have no choice by to turn to YOU *KLarna* the last resort will not benefit both of you but I don't want to go there.

Please look into the issue with this Vendor or cancel their services since they are NOT working with the customers.

18 de fevereiro de 2026
Opinião espontânea

Resposta da Klarna

Hi Charle — thanks for reaching out, and I’m so sorry you’re stuck in this loop; that must be very frustrating. Please report the problem in your Klarna app so a dispute can be raised and the payment will be paused while Klarna investigates. If you’d prefer, you can contact our customer service team here: https://www.klarna.com/international/customer-service/. We're here to help.

Opinião sobre Dodo Payments


Classificada 1 em 5 estrelas

They don't Honor Legitimate Refund - Scammers

Not sure what it would take to get a refund if submitting a request within the 3 days as listed in their return policy and I requested my refund the same day.

I reached out to both IndieKit and Dodo about the request and they are very good at ignoring my request and I know they've seen my many emails about the refund.

If you value honesty and integrity, I don't think neither of them actually present them with this issue I am facing.

Mind you they will come back and say please send a message to such and such email and we will gladly help you and any other excuse, but I don't expect them to get any response so I will be submitting a fraudulent charge just because my request for a refund was within their policy terms and they have ignored me for a whole week.

18 de fevereiro de 2026
Opinião espontânea

Resposta da Dodo Payments

Hi Charle,


We're sorry to hear about your experience and appreciate you bringing this to our attention.


After reviewing the case, we can confirm that the refund has already been processed in accordance with the applicable policy. Once a refund is issued, it may take a few business days for the amount to appear on your statement, depending on your bank or card provider.


We also checked our support inbox and were unable to locate any emails from you regarding this refund request, which may explain why you did not receive a response earlier.

We take customer concerns seriously and would never ignore legitimate refund requests. If the refund has not yet appeared in your account, we recommend checking with your bank as processing times can vary.

If you still need any assistance, please feel free to reach out to us at support@dodopayments.com, and we’ll be happy to help.

Team Dodo Payments.

Opinião sobre Verizon


Classificada 1 em 5 estrelas

How Difficult is it to login or reset a password?

The worst of the worst companies that make you go in LOOPS to try to login and when you want to reset your login, you are taken back to the main page and NO where near the password change page...

I got the request many times sent to my phone, stating close this page and go back to the page where you initiated the request, I got back and clicked on GOT IT and then sent back to the login page without being able to change my password.

LOOP after LOOP after LOOP after LOOP... Multi Billion dollar company does not have a decent password reset setup. What a shame... I switched back to Verizon to qualify for new phones since my previous company T-Mobile decided not to give me an offer for new phones, I will switch companies soon because the heart ache is NOT worth it with the WORST telecom company in the entire universe.

I wish I hadn't switched to Verizon... don't get their services unless you want to get upset quite often...

also for the price increase every year on my internet, I've told them I wanted to lowest available service, I don't care about high speed and they keep on charging more and not keeping the same price for the same 300Mbps U/D which was 150Mbps U/D and they upgraded me and increased my price.. Every year I have to call and plead to them that I have the same shitty speed that I wanted for the lowest price and you keep bumping up the price... I didn't ask to be bumped... I am not a gamer or an avid user of high speed, simple streaming and regular browsing... that is it... What a dump of a company....

3 de janeiro de 2026
Opinião espontânea

Opinião sobre AppSumo


Classificada 2 em 5 estrelas

In Response to Yapper/Appsumo failure…

In Response to Yapper/Appsumo failure of a product.

This is worse than promising your kid we're going to Disneyland when you've already spent a good chunk of money on unlimited rides and you get to come back again for the same experience and when you get to front of the gate to enter and all the excitement is in the air about having a great deal/day then you are told hey Sorry you get to ride one time and forget about all the rest of the park because you will be running out of credit before you even start... SHAMEFUL

Appsumo you are going BACKWORDS, almost all of your customers come back for great deals because we are limited on how much we can spend spend and what we can purchase that can help us work on our plans and projects we set. This deal was questionable when Tier 4 was removed telling customer that Tier 4 was only for the first loyal customers and will honor the plan and keep it special for them and new comers will have up to Tier 3, and now the awful pop we get telling us, Ha Ha April/BlackFriday Fools Day, you just got pranked.

Yes I will have to get my money back, because it feels we got back lied to and I was very close to buying Qolaba and when I read the reviews I was like what is going on. The company will not break bank if they had a limited amount of purchases for these plans instead of entirely changing the deal to NOTHING...

From companies closing down after we purchase deals and now this puling the rug from underneath us after the fact. This is unacceptable. I see your future plans changing from lifetime to One-Time use deals and yearly subscriptions as we've seen a lot of them shifting to yearly gradually. We notice the pattern and this is not what Appsumo was built for.

If you see sales are going down, well the economy is not that good, everything is expensive and we are investing in these products to help us get a side hustle and the prices keep going up. Within 1 year your prices have gone up for returning and new items...

Yapper, what did you expect from an LTD deal? Honestly almost all customers get excited the first few months at most a year and their usage drops... if that spike scared you, then I suggest you don't get back in the LTD scene and we don't want your yearly sub deals or whatever deal you want to throw at us. You have failed us.

Do better vetting before allowing such deals to pass and disappoint.

Thanks Vanessa!

8 de dezembro de 2025
Opinião espontânea

Opinião sobre Yapper


Classificada 1 em 5 estrelas

Yapper

Yapper, what did you expect from an LTD deal? Honestly almost all customers get excited the first few months at most a year and their usage drops... if that spike scared you, then I suggest you don't get back in the LTD scene and we don't want your yearly sub deals or whatever deal you want to throw at us. You have failed us.

This is worse than promising your kid we're going to Disneyland when you've already spent a good chunk of money on unlimited rides and you get to come back again for the same experience and when you get to front of the gate to enter and all the excitement is in the air about having a great deal/day then you are told hey Sorry you get to ride one time and forget about all the rest of the park because you will be running out of credit before you even start... SHAMEFUL

Appsumo you are going BACKWORDS, almost all of your customers come back for great deals because we are limited on how much we can spend spend and what we can purchase that can help us work on our plans and projects we set. This deal was questionable when Tier 4 was removed telling customer that Tier 4 was only for the first loyal customers and will honor the plan and keep it special for them and new comers will have up to Tier 3, and now the awful pop we get telling us, Ha Ha April/BlackFriday Fools Day, you just got pranked.

Yes I will have to get my money back, because it feels we got back lied to and I was very close to buying Qolaba and when I read the reviews I was like what is going on. The company will not break bank if they had a limited amount of purchases for these plans instead of entirely changing the deal to NOTHING...

From companies closing down after we purchase deals and now this puling the rug from underneath us after the fact. This is unacceptable. I see your future plans changing from lifetime to One-Time use deals and yearly subscriptions as we've seen a lot of them shifting to yearly gradually. We notice the pattern and this is not what Appsumo was built for.

If you see sales are going down, well the economy is not that good, everything is expensive and we are investing in these products to help us get a side hustle and the prices keep going up. Within 1 year your prices have gone up for returning and new items...

6 de dezembro de 2025
Opinião espontânea

Opinião sobre AppSumo


Classificada 1 em 5 estrelas

This is worse than promising your kid…

This is worse than promising your kid we're going to Disneyland when you've already spent a good chunk of money on unlimited rides and you get to come back again for the same experience and when you get to front of the gate to enter and all the excitement is in the air about having a great deal/day then you are told hey Sorry you get to ride one time and forget about all the rest of the park because you will be running out of credit before you even start... SHAMEFUL

Appsumo you are going BACKWORDS, almost all of your customers come back for great deals because we are limited on how much we can spend spend and what we can purchase that can help us work on our plans and projects we set. This deal was questionable when Tier 4 was removed telling customer that Tier 4 was only for the first loyal customers and will honor the plan and keep it special for them and new comers will have up to Tier 3, and now the awful pop we get telling us, Ha Ha April/BlackFriday Fools Day, you just got pranked.

Yes I will have to get my money back, because it feels we got back lied to and I was very close to buying Qolaba and when I read the reviews I was like what is going on. The company will not break bank if they had a limited amount of purchases for these plans instead of entirely changing the deal to NOTHING...

From companies closing down after we purchase deals and now this puling the rug from underneath us after the fact. This is unacceptable. I see your future plans changing from lifetime to One-Time use deals and yearly subscriptions as we've seen a lot of them shifting to yearly gradually. We notice the pattern and this is not what Appsumo was built for.

If you see sales are going down, well the economy is not that good, everything is expensive and we are investing in these products to help us get a side hustle and the prices keep going up. Within 1 year your prices have gone up for returning and new items...

Yapper, what did you expect from an LTD deal? Honestly almost all customers get excited the first few months at most a year and their usage drops... if that spike scared you, then I suggest you don't get back in the LTD scene and we don't want your yearly sub deals or whatever deal you want to throw at us. You have failed us. I hope this makes it to the review page.

6 de dezembro de 2025
Opinião espontânea

Opinião sobre Fiverr


Classificada 2 em 5 estrelas

I understand your fees to stay in…

I understand your fees to stay in business BUT, why charge fees twice for the same service?

I hire someone for a project, I select my option, I sometimes include addon's they have and when I get to the final payment a service fee is added. No Problem.

The person working on the project, does a great job and I want to TIP them for the work, I get charged a separate fee for just the TIP.

Initially Fiverr doesn't bill you until the project is complete after we accept it and it will direct you through the TIP page and then add a separate fee for that, WHY? if the payment process hasn't gone through, why are we getting charged a full FEE again?

I would love to TIP someone for a good job done, but YOU are discouraging buyers from doing so with this SCAM you got going. Not happy about that and it is NOT fair for the seller and buyer.

One service One Fee. Now don't go doubling the fee if you decide to consolidate it like I suggested. This is what is called Highway Robbery. Thanks

26 de agosto de 2025
Opinião espontânea

Resposta da Fiverr

Hi Charle,

Thanks for taking the time to leave a review.

We value all input as it helps us improve our service. Our fees are designed to ensure that we
can provide the high level of service and support that our customers expect. They help us maintain the quality of our product/service and cover operational costs. All information
regarding fees can be found at this link https://www.fiverr.com/legal-portal/legal-terms/payment-terms-of-service and you can also find more information at our Help Center. We’d be happy to discuss your concerns in more detail. Please feel free to contact us at
fvrr.co/help and we’ll do our best to resolve any issues.

Kind regards,
Brenda

Opinião sobre mobappcreator.com


Classificada 1 em 5 estrelas

Not entirely true about the one time payment

This is a follow up after posting my negative review which I've alerted the site owners/admin (Mariana Rivas) that they are running a scam plan for the lifetime members.

Soon after I mentioned the reviews that were posted I went back to my account and noticed that the admins removed the live CHAT box option from my account so that I cannot reach them anymore which means that they will NO LONGER assist in any way to keep my app live and active or what they were supposed to do update the build to the latest version so my account with the Stores don't get suspended.

You see, they are ready to show you their bad side when you call them out on their SCAM. Also soon after my review, someone decided to post a VERY NICE review on their behalf to counter my review and as you can see the last review they had was in 2022.

Shame on you MobApp, instead of helping your client, you decided to extort more $$$ and pushed me and my account to the curb.

DO NOT TRUST THEM.



Below was published on May 02 at about 11 PM ET

They were very responsive when it came to submitting the app to both Apple store and Google play store but they failed to tell you that any time there's a security update and a new build needs to submitted with the changes you will pay $$$ amount every time... So the lifetime is just for hosting your app and that does not mean you will not be charged ever time you need to push another build or another update.

I am looking at an alternative since they've only been responding after they get paid. That's not what the deal I purchased was... The updates and revision pushes should be automatically applied. they are not even providing the app file to possibly try to do that on my own. they hold your app hostage on their platform. Now my google developer account is subject to be deactivated because the updates have not been submitted and I am sure they do get these notices but wait until you contact them to send you a link to pay them $$$ to update the build and submit it on your behalf.

Buy at your own risk.

1 de maio de 2025
Opinião espontânea

Opinião sobre Pitch-Us


Classificada 1 em 5 estrelas

They are using BOTS..

They are using BOTS... if you want to have a bad relationship with Spotify and get flagged for Fake Streams... Do Not Trust Them. Business located in UAE, I doubt they will get penalized for promoting and running a fake service. Use at your own risk.

31 de março de 2025
Opinião espontânea

Resposta da Pitch-Us

Hello Charle,

We’re sorry to hear you feel this way. It’s important to clarify that our services include playlist pitching and algorithm-focused promotion, and we do not use bots or any above mentioned streaming methods. Our campaigns are designed to support long-term artist growth in line with platform guidelines.

Additionally, we noticed that most of your reviews across platforms are 1-star, which may reflect a broader concern with multiple services — not necessarily our process. That said, we’d be happy to take a closer look at your specific case and assist further.

If you'd like to resolve this directly, please reach out to us at hello@pitch-us.com.

Best regards,
Team Pitch-Us

Opinião sobre Fiverr


Classificada 2 em 5 estrelas

New to Fiverr, What is up with the Service Fees on TIPS?

New to Fiverr, purchased a service, paid for the service with a service FEE, that is fine. Then after the project is completed and delivered, you have the option to TIP the pro that helped and guess what, ANOTHER service FEE on top... Why? if you know that there is that extra option coming after the service is accepted and transaction concluded, why not provide that option to fully pay the Service Cost + Tip and then One Time Service FEE... you are robbing the chance a TIP to be sent by this action.

Service FEE should be One Time for the One service acquired, especially on TIPS, there should be NO Fee.

Why don't you save the transaction to be finalized after the accepting the final product?

Just wanted to express my thought about the Fees, on top of Fees... that's how they make their money I get it but the TIP should be left out of it. Thanks

29 de janeiro de 2025
Opinião espontânea

Resposta da Fiverr

Hi Charle,

Thanks for taking the time to leave a review and we'll make sure to forward it to the relevant team.

We value all input as it helps us improve our service. Our fees are designed to ensure that we can provide the high level of service and support that our customers expect. They help us maintain the quality of our product/service and cover operational costs. All information regarding fees can be found at this link https://www.fiverr.com/legal-portal/legal-terms/payment-terms-of-service and you can also find more information at our Help Center. We’d be happy to discuss your concerns in more detail. Please feel free to contact us at fvrr.co/help and we’ll do our best to resolve any issues.

Kind regards,
Brenda

Opinião sobre Apple


Classificada 1 em 5 estrelas

Honestly Apple Doesn't Care. Review or No Review

Honestly Apple Doesn't Care. Reviews or No Reviews, we still have addicted people who by their products and use their services.

I tried to login to my Apple ID that I haven't used for a while and requested that it'd be reinstated and I got an email back that

Dear Name,

We’ve reviewed your request, and access to your account (theemailaddress at gmail dot com) has been denied.

Apple


I called their customer support team and they were of no use, they don't know why they deactivated my account and even escalating it won't help. Apparently there is an internal team that makes that decision and you cannot reach them at all to get answers.

I advised the customer support specialist if I open or create a new Apple ID, how should I now that won't be deactivated as well if I don't know why my other account was deactivated. What is the issue that got to the deactivation so I can avoid the same mistake if there was one.

I haven't used my account for a while, I was directed to reset the password based on the instructions on the website and it was a dead end. So, no reasoning as to why it got denied, customer support does not have any clue or maybe they do but not allowed to provide any information and was told even if you speak to any supervisor, that would be the same result.

I've never owned an APPLE product due to the absurd rules they have and how closed up they are and don't give a damn whether you are upset or not.

No reason to give and they will never tell you why. I was give a mailing address to send a formal complaint, what would that do? add my complaint to the many other one's they received and brush it under the rug? What a joke Apple is?

15 de novembro de 2024
Opinião espontânea

Opinião sobre Plugify


Classificada 1 em 5 estrelas

SCAM!!!!! FL Studio All Plugin Edition (Pre Activated) no private license

SCAM!!!!!! The product/service is pre-activated and you will not receive any license key or code. The merchant also typed in manually in his email reply with the download link from Google Drive, "This is an automatic email reply" so to tell you that he will not reply to your email if you had a follow up question which I did and Groupon Unfortunately does not have any means of contesting this transaction because it shows the item has been redeemed.

I though I had 3 days to cancel my order but that is A BIG LIE. Groupon your claim process is outdated and you need to update or have means to contact you directly about the issue with the product instead of sending us back to the merchant to ask for approval to get a refund. HOW IS THAT GOING TO WORK IF IT WAS A SCAM? and of course you do not have a PHONE NUMBER to call and give you all the details.

The merchant is selling a pre-activated software which he is probably not allowed to do so and NO where on the website he states that it is a pre-activated version or you will not receive a license code.

There is supposed to be a:
- Unlimited Audio Clips
- FL Cloud 'Free User' access
- FL Cloud 1 Month free trial

How do I access those, the merchant didn't provide any login details or how to set up the account for the Unlocked version, if it was a legit account, I would have downloaded the software from the main site of FL Studio and I would have been able to register my email as well and get all new updates.

The internet is flooded with cracked and pre-activated software and I wanted to purchase a legitimate copy and not have to worry about it later and find out that the Merchants FL Studio account has been shut down. I asked for a full refund, lets see if Groupon can help.

6 de novembro de 2024
Opinião espontânea

Opinião sobre Groupon


Classificada 1 em 5 estrelas

SCAM!!!! Purchase. Not a legit software from the Groupon Merchant "Plugify Store"

SCAM!!!!!!
The product/service is pre-activated and you will not receive any license key or code. The merchant also typed in manually in his email reply with the download link from Google Drive, "This is an automatic email reply" so to tell you that he will not reply to your email if you had a follow up question which I did and Groupon Unfortunately does not have any means of contesting this transaction because it shows the item has been redeemed. I though I had 3 days to cancel my order but that is A BIG LIE.

Groupon your claim process is outdated and you need to update or have means to contact you directly about the issue with the product instead of sending us back to the merchant to ask for approval to get a refund. HOW IS THAT GOING TO WORK IF IT WAS A SCAM? and of course you do not have a PHONE NUMBER to call and give you all the details. The merchant is selling a pre-activated software which he is probably not allowed to do so and NO where on the website he states that it is a pre-activated version or you will not receive a license code.

There is supposed to be a:
- Unlimited Audio Clips
- FL Cloud 'Free User' access
- FL Cloud 1 Month free trial

How do I access those, the merchant didn't provide any login details or how to set up the account for the Unlocked version, if it was a legit account, I would have downloaded the software from the main site of FL Studio and I would have been able to register my email as well. I need a refund ASAP please

6 de novembro de 2024
Opinião espontânea

Resposta da Groupon

Hi Charle,

Thanks for your review!

We’re very sorry to hear about the poor experience you’ve had with us so far.

Please visit https://www.groupon.com/faq to reach our team directly for more assistance today.

Regards,

Chetan C,
Groupon Customer Support

Opinião sobre PrintingCenterUSA


Classificada 5 em 5 estrelas

Attention to Detial and Proofs follow up top Notch

Just wanted to commend them for a well done job on the prints requested and the turn around time. I like the fact that they call you to give you a heads up regarding the proof so you can approve or reject in a timely manner and stay within the timeline of the order and the shipping.

I know the whole crew is top notch, I was working with Team Blue, and they did a wonderful job and even helped correct one of the proofs and also provide guidance on how to get the best print and made the necessary adjustments to ensure we have the best prints. The conference booklet and the Thank you cards were GREAT! not to mention the affordable and reasonable pricing.

I would surely recommend them for your next print project and I thank you again for working with me and the care you showed for the service you provided especially the customer support personnel.

Keep up the great prints and will print with you soon.

26 de setembro de 2024
Opinião espontânea

Opinião sobre Phone2


Classificada 4 em 5 estrelas

Affordable, convenient and accessible on the go.

Affordable, convenient and most importantly, the number can be shared with 4 people, all get the same call whether you are on your desktop or cell phone.

I purchased their lifetime deal back in June, I even persuaded my brother to get the same deal not too long ago. Having a virtual number on the go for personal or business use is always welcome especially when you don't have to worry about future payments but crossing fingers the company stays afloat so we can enjoy the service for a long term. Their app is also functional and I've never missed a call or an SMS message.

The team has been very cooperative especially when I noticed a non service related issue, I reached out to them and both Andrew and Alexandra were working on resolving it which shows they are attentive to their customers issues and go above and beyond to help resolve the issue within a reasonable time frame. Only super heroes can get things done with a snap of their finger, so that is not expected of us normal people with basic problems :) needless to say, I am satisfied thus far and of course more feedback will come in the future whether it is positive or negative. Keep up the good work.

8 de setembro de 2024
Opinião espontânea

Opinião sobre SimpliSafe


Classificada 1 em 5 estrelas

Another $2 increase..

Another $2 increase... I've been with Simplisafe for as long as I can remember, and they have a decent service. I haven't upgraded to the latest gadgets, still have the old system, still working but of course once they stop updating them you will at some point consider upgrading.

So far the system is still working, with issues every now and then but have been reliable and they do call when an alarm is triggered and do their part. I don't understand why the monitoring increase cost every couple of years, everyone is following Netflix's trend and their likes knowing that the majority will keep the service and eat up the costs.

I don't have anything new on my end, the system is old and I am not benefiting from all the bells and whistles that you have added up and satisfied with what I got, yet I have to pay for whatever it is that they deem necessary to up charge us. They should include the extra charges for the added services or monitoring options that is most likely utilizing more resources rather than charge the subscribers that have the old system still.

When they upgrade, they can be informed that the current cost will change with the new system setup.

I appreciate the fact that the old system still works and the service has been fine but why are we going to pay more? These online services have become ridiculously expensive added together. Everything adds up. The ones that still have the old system should not get charged extra, you are not offering anything new or different to justify the additional charges for older systems yet we are in the same pool.

Not a satisfied customer anymore. Customer since 2015

14 de agosto de 2024
Opinião espontânea

Opinião sobre Firestone Complete Auto Care


Classificada 1 em 5 estrelas

Booking online and the local store…

Booking online and the local store disconnect is ridiculous. Talk about trusting you secured an appointment and find out you drove to the shop on 100 degree heat for nothing.

On Wednesday July 31st, I was searching for a lifetime wheel alignment plans locally and I saw Firestone had such an offer with a $20 coupon, not much but better than nothing. I scheduled the appointment and received an email regarding the appointment request for the date and time that I chose.

I headed to the shop the day of the appointment and met with the store manager and he asked how he can help, I told him I had an appointment for a Wheel Alignment and he looked surprised. He asked for my full name, then my phone number and after searching multiple areas he advised that my info is not listed. Then he mentioned, have you received a call to confirm your appointment? I told him what phone call? Was I supposed to get one? No, I have not but I have the email comfirmation with a reservation ID. He said NO, we dont have you in our system and they are booked.

Like any customer who wasn't expecting this on a boiling day and making time for the service, I asked the manager who can I call to address my complaint, he directed me to the corporate office. I got the number online and called them and got a hold of David, he checked the details and saw my booking info and of course nothing was done to get my service taken care of that day and I wasn't complaining about the hard working Gentlemen in the shop as they looked overwhelmed and I wasn't upset with them rather the way the failed communication between the site reservation "Corporate Responsibility" and the internal process that Failed Horribly.

So what was expected from the shop was to give me a call after getting the booking set and confirm whether they can do it or reschedule. I never recieved that call back so my booking was set in stone. Below is the wording from the email received after booking the appointment "
IMPORTANT MESSAGE:
If your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling to a time that’s convenient for you."

I never got that call... I am sure this isn't the first time and I am not the only customer who had to go through this failed internal communication. Change the wording stating if you do not get a call back within x amount of hours to confirm your appointment please contact us. Something to that effect... So David the claim processor decided to hang up on me as he probably he had enough of my suggestions, without getting a confirmation that my claim was submitted or an email to confirm that. So I called back, I guess David saw my number, after ringing a couple of times he disconnected my call. I called again and this time a lady answered and told her I was just submitting a claim and wanted to make sure my claim was submitted, she provided the claim number and I asked her what was the name again of the person helping me. She advised she can't give me the full name and only gave me his first name David. Now if that was true or not I don't know.

I get a call back today from the district manager Jerry and of course a person with a calm voice and agreeing with you and that it could have been a system glitch and can we get you rescheduled again. I advised let me check my schedule and will submit another online reservation and he said to let him know when I do so he can call the shop and confirm it with them. I appreciate the call but sometime when you are inconvenienced and it is not your fault a nice gesture of some sort would have been presented. He didn't seem to care. I got my appointment confirmed and that was how much he would help with. I could have done that with the nice store manager myself when he saw I was very disappointed.

Even David had mentioned when filling up the claim and before hanging up on me say, for the inconvenience we may work out a discount or something, but of course the district managet was to offer that and after coming back to the shop and process my order, there was NO such discount for the inconvenience.

I didn't want a special treatment, I wanted them to honor my initial appointment but neither the appointment was honored nor the token for the inconvenience was considered.

Hoping anyone who reads this and it is your first time getting your vehicle serviced at Firestone and you manage to book online. Follow up with a phone call to confirm, to avoid going through what I went through. It's not the end of the world but Firestone needs to get their internal process revisited or make sure they have enough staffing to take care of the customers. Thank you and good luck.

31 de julho de 2024
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