Samir Zabe

1. Submitted claim due to my car being damaged.
2. AXA repudiated it.
3. After taking legal advice I appealed it.
4. That was Jan 30th.
5. Since then AXA use "buzz words" such as "we have 14 days to reply".
6. When they do reply it's simply to state they have changed the claim handler.
7. I sent two emails two days ago followed by a call.
8. New claim handler says she hasn't opened her emails and has 5 days to respond to any email.
9. There is only one method to teach these people a lesson - a collective boycott of their services. Starve them from new business.

After SIXTY EIGHT weeks of waiting they finally replied and have offered me £150 as redress for compensation. It clearly shows these clowns are in the business of making us laugh.

Samir Zabe
9:09 PM (1 minute ago)
to Markerstudy

I just called your office and spoke with ******* **********

The call was made at 16.48.

She took the complaint reference number and told me the case handler is ****** ******** and she will transfer the call.

I was holding on for 9 minutes and 16 seconds when she returned saying ****** ******* was "not at work all day". I asked her why it took her 9 minutes and 16 secs to find out she was not in the building to which she replied she works from home and has emailed her line manager to call me, "in the morning". I responded by saying I have also been emailing for 68 weeks to which she replied, "maybe you have not had a reply because they were not at work" - 68 weeks? Not at work?

Another day gone to waste.
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Further to ongoing issues with these cowboys, I had a letter (copy below) but since then nothing. They claim they have a mandatory 8 weeks timeline for replies but the initial complaint was submitted September 2021 (YES 2021). Yet, now they claim they can take 8 weeks when they already have had SIXTY weeks. It becomes bad to worse. How on earth do they exist? I guess the Director simply opens another company and does the same tactics again, again.

Your complaint reference: COM - 0090145

Dear Mr Zabe
We are still looking into your complaint of 05 December 2022 and haven’t yet completed our investigation.
Thank you for your continued patience.
Once we have all the information we need, we will be in contact as soon as possible, and at the latest
within eight weeks of when we first received your complaint.
If you have any questions, please contact us.
Yours sincerely


Complaint Handler
Customer Relations
Tel: 01444 817 081

A new response from this outfit was received by email as shown below

Good morning Mr Zabe,
Thank you for getting in touch with us via Trustpilot.

I can confirm that the complaint was received on 12th December 2022, and due to the 8 weeks we are provided to investigate your concerns you have not yet received a response to your complaint.



I appreciate that you would like a response sooner than this date, and please be assured we endeavour to respond with our final response letter as soon as possible.

In the meantime, if I can be of further assistance, please do not hesitate to contact me.

Many thanks,

Gxxxxxx

To which I replied with the following;

Samir Zabe>
3:38 PM (8 minutes ago)
to Markerstudy
______________________________________________

Hi Georgie.

The 8 week 'rule' is being applied from December 12th 2022.

E mails since then and pre-12 Dec. (copies already provided) prove I commenced OFFICIAL submissions SEPT 9TH 2021. (Two thousand and TWENTY ONE). We are now in 2023.

I assert you have manipulated the 8 week 'rule' because you have deliberately ignored previous submissions. Therefore, according to my initial, official submission of Sept 2021 you have FORTY EIGHT WEEKS to respond.

Even to the present day you continue to act in a manner suited to 'cowboy' organisations as I sent you emails last week and on January 16th but you only replied after I posted another review on TrustPilot.

If you wish to resolve this amicably I suggest you reply quicker commencing with a telephone conversation today by calling 07845 245 661.

Thank you.

S Zabe

CC Which Magazine, Birmingham High Court (claim for the balance requested plus costs and punitive damages)

Can all those who have been conned by Market Study contact me so that we can start a process of awareness and potential court litigation.

What a pathetic service this is.
Between July 2021 I sent FIFTEEN emails and not one single response. In addition, I sent seven postal letters, two were recorded delivery, and not one single response.

Keith Barber, one of the Directors needs to address these issues as it my intention to commence a nationwide campaign to make sure no new customers are ever conned by this outfit.

Is it any wonder Trust Pilot gave them one star review? Can so many people complaining be wrong?