Hilton Honors is not crediting points for food and beverages consumptions
as a Gold member of the frequent guest program Hilton HONORS, I have been claiming for missing points after several food and beverage consumptions in the Tropicana Double Tree by Hilton Las Vegas hotel during July 2023, for which I forwarded all receipts and folios to HHonors Customer Care.
I got all type of excuses showing an alarming lack of professionalism from Hilton Honors Customer Care,
many messages back and forth and a lot of empty words and NOTHING as of today. At some stage I was directed to Hilton HHonors Dining, however they also refuse to credit the still missing points...
It is unbelievable that Hilton Honors encourages members to order food and drinks in their properties even if the member is not staying but then make it so difficult to credit the points!