Unknown

Further to my reviews on 27/11/2024 & 30/04/2025 (please refer to the original reviews for more detail), I have continued to receive threatening emails from a debt collection agency claiming to work on behalf of énergie Fitness Brooklands demanding payment that is neither owed nor evidenced.

Despite the first 'Final Notice Before Court Action' being sent over 10 months ago, I have STILL not received ANY communication from énergie Fitness Brooklands regarding this matter.

Threats of legal action have been issued on weekends, including on Mothering Sunday, which appears to be a deliberate attempt to pressure individuals into paying unsubstantiated claims.

Unfortunately, my experience is not unique. I’ve read multiple other reviews on here and on the debt collection agency's Trustpilot raising the same concerns. I would strongly recommend that prospective members take the time to read through recent customer feedback before committing.

Again, I’m left with no option but to leave another review and urge énergie to respond, something which they have failed to do so far.

Further to my review on 27/11/2024 (please refer to the original), I have continued to receive multiple threatening emails from a debt collection agency claiming to work on behalf of énergie Fitness Brooklands demanding payment that is neither owed nor evidenced.

There was no prior contact from énergie Fitness Brooklands before referring the matter to a debt collection agency, nor were any attempts made to resolve the situation directly.

Threats of legal action have been issued on Sunday evenings, including on Mothering Sunday, which appears to be a deliberate attempt to pressure individuals into paying unsubstantiated claims.

Again, I’m left with no option but to leave this review and urge énergie to respond, something which they have failed to do so far.

As others have reported, énergie Fitness Brooklands wrongfully instructed a debt collection agency to demand payment for a membership that ended over three years ago, including the threat of court action. I have reviewed all correspondence from 2020 and no monies are outstanding. There was no prior contact to this demand and no efforts to resolve the situation before taking this action.

I contacted both énergie Fitness Brooklands and the énergie Fitness Central team for an update over a month ago and neither have responded. They haven’t published a public statement or made any effort to rectify the situation.

I’m left with no option but to leave this review and ask for an response.

I had a great experience with Boohoo's customer service through Facebook messenger. John V was very responsive and provided a quick solution. Thanks so much John.